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Cancel IMUSIC
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Imusic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Imusic: Easy Method
What is Imusic
Overview
Imusic is an online retailer and digital service operated by iMusic A/S (Denmark) that sells music-related products, physical media and in‑app purchases through mobile platforms.
The company serves international customers and ships products from Denmark, while in‑app purchases and subscriptions are handled through Apple App Store and Google Play.
Where it operates
Imusic’s operations are based in Denmark, but it sells to customers worldwide, including New Zealand.
Customer support and returns are managed by the Danish operation; there is no separate New Zealand office for cancellations.
How to cancel Imusic
Cancel an order on the web (before shipment)
- If your order is not yet being prepared for shipment, contact Imusic customer service to cancel or change it.
- Contact by email: info@imusic.dk.
- Or call: +45 86 13 73 43 for assistance (Denmark number).
- Reference your order number and state clearly that you request cancellation.
If the item has been shipped
- Once shipment has occurred you cannot cancel the order to stop delivery.
- Instead, you must use your 14‑day right of withdrawal and return the item under Imusic’s returns policy.
- Follow the return instructions on Imusic’s return and refund page: Return & Refund Policy.
App Store and Google Play purchases
- There is no separate cancellation procedure through Imusic for in‑app purchases or subscriptions.
- Cancellations, refunds and subscription management for iOS and Android are handled via Apple or Google Play according to their policies.
- For Apple refunds and cancellations see: Apple support (NZ).
What happens when you cancel
Order and shipment status
If you cancel before preparation or shipment, Imusic will stop processing the order and arrange a refund where applicable.
If the order has shipped, you must return the goods; the original sale remains until the return is processed.
Access and digital content
For digital or in‑app purchases, cancellations and access are controlled by the platform (App Store / Google Play).
Stopping a subscription via the platform will usually end future renewals but may not refund past charges automatically.
Account and records
Imusic will retain order records for customer service and statutory purposes; you can ask for confirmation of cancellation in writing.
Keep emails, order numbers and proof of return shipment as evidence in case of disputes.
Will I get a refund?
Standard 14‑day right of withdrawal
Because Imusic is a Danish company operating under EU consumer rules, customers can use a 14‑day right to cancel after receiving goods.
This refund excludes original shipping costs unless otherwise stated by Imusic.
Conditions and exceptions
- Items must be returned sealed (if applicable), undamaged and within 14 days of receipt to be eligible.
- You must notify Imusic in advance of the return and follow their return instructions.
- Digital content consumed after purchase and certain sealed items opened by the consumer may be excluded by law or Imusic policy.
Faulty or incorrect items
- You may complain about faulty or incorrect items within 24 months of delivery under Imusic’s policy and applicable guarantees.
- If a fault claim is accepted, Imusic will refund the item and cover return shipping costs and may provide a return label.
- Imusic aims to reimburse the purchase price (and original shipping where applicable) within 14 days of receiving the returned goods.
Imusic plans and pricing
Pricing summary
In‑app purchase prices shown in the App Store are displayed in USD for Imusic’s listings.
Local currency conversion to NZD may occur at checkout via the platform or payment provider.
Notes on currency and display
No New Zealand Dollar (NZD) pricing is listed in the Imusic App Store description; in‑app purchases appear in US dollars.
Final NZD amounts may vary due to exchange rates and applicable taxes charged by the platform.
| Plan | Price (as shown) | Period | Features |
|---|---|---|---|
| Beat Credits - Basic (IAP) | US$4.99 | One‑time purchase | Beat Credits - Basic tier |
| Basic package (IAP) | US$3.99 | One‑time purchase | Basic package tier |
| Premium package (IAP) | US$6.99 | One‑time purchase | Premium package tier |
| Unlimited package (IAP) | US$29.99 | One‑time purchase | Unlimited package tier |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
New Zealand consumers are protected by the Consumer Guarantees Act and related rights which guarantee acceptable quality and correspondence with description.
These statutory rights apply in addition to any online store or platform policies and cannot be waived by a supplier.
Platform purchases and statutory rights
Purchases made via the App Store or Google Play do not remove your statutory rights under New Zealand law.
If a product or service is faulty or not as described, you retain remedies under local law even if the platform has its own refund process.
How to enforce rights from NZ
Begin by contacting Imusic customer service with evidence and a clear remedy request (repair, replacement, or refund).
If you cannot resolve the issue directly, you can seek assistance from New Zealand consumer protection organisations or your payment provider.
Customer experiences
Positive feedback
Many customers praise Imusic for a wide selection, competitive pricing and availability of hard‑to‑find items.
Reviewers often note fast international delivery, careful packaging and clear communication in positive cases.
Negative feedback
Some customers report poor communication when items are out of stock and delays in fulfilling parts of orders.
Occasional reports describe long non‑delivery periods and dissatisfaction with the handling of cancellations.
Balanced takeaway
Overall feedback is mixed: reliability and selection receive praise, while stock‑related communication and isolated delivery failures cause complaints.
Keeping documentation and contacting customer service promptly improves chances of a satisfactory resolution.
Documentation checklist
Required documents
- Order number and original purchase receipt or confirmation email.
- Proof of payment (bank or card statement showing the transaction).
- Photos of the item if faulty, damaged, or incorrect.
Helpful additional items
- Evidence of prior contact with Imusic (emails or call logs).
- Original packaging and sealed items (if return condition requires seal intact).
- Return tracking number or courier receipt once you ship the item back.
Common mistakes
Attempting to cancel after shipment
Customers often try to cancel once an item has shipped; Imusic cannot stop a shipment in that case.
The correct approach is to return the goods under the 14‑day withdrawal or claim a remedy for faults.
Not notifying Imusic before returning
Some returns are rejected because customers did not notify Imusic in advance as required by the policy.
Always contact support first and follow the provided return instructions to ensure eligibility for refund.
Assuming platform refunds cover everything
Buyers sometimes expect App Store or Google Play refunds handled by Imusic directly; platform purchases must be managed via the platform.
Check the platform’s cancellation and refund procedures and use Imusic contact only for order or shipment issues.
Comparative recap
Quick comparison
| Method | Can you cancel? | Refund window | Contact |
|---|---|---|---|
| Web order (before preparation) | Yes - contact Imusic to cancel | Refund processed after cancellation; typically within 14 days after return receipt | info@imusic.dk / +45 86 13 73 43 |
| Web order (after shipment) | No - cannot stop shipment; return under 14‑day right | Return within 14 days of receipt; refund within 14 days of Imusic receiving goods | Return policy |
| App Store / Google Play purchases | Handled by the platform, not Imusic | Follow platform refund/cancellation processes | Apple support (NZ) / Google Play support |
Takeaway
Cancel web orders early by contacting Imusic directly; after shipment, use returns. For apps, use the platform controls.
Keep documentation and notify Imusic before returning goods to avoid delays or rejected refunds.
After cancelling
What to expect next
Once Imusic accepts a cancellation or receives a return, they will process the refund within 14 days using the original payment method.
You may be offered a voucher instead of a cash refund if you prefer; confirm your choice with customer service.
Useful links and contacts
- Imusic FAQ: https://imusic.co/page/faq
- Return & Refund Policy: https://imusic.co/page/return-and-refund-policy
- Apple refunds & cancellations (NZ): https://support.apple.com/en-nz/118223
- Email: info@imusic.dk - Phone: +45 86 13 73 43
Address
Mailing and returns address
Imusic A/S
Sindalsvej 36B, DK-8240 Risskov, Denmark
Notes about New Zealand customers
Returns and cancellations for New Zealand customers are handled via the Danish address above; there is no dedicated New Zealand physical cancellation address.
Ship returns according to the instructions on Imusic’s return page and retain tracking for proof of shipment.