Cancel Landr: Easy Method

What is Landr

Overview

LANDR is an online music service offering automated mastering, distribution, samples, and plugins for creators.

The platform is available via web subscriptions and mobile in‑app purchases through the Apple App Store and Google Play.

Primary services

Key services include automated mastering credits, mobile studio access, and music distribution to streaming platforms.

Plans, pricing and features differ between web-based accounts (billed in USD) and in‑app purchases (billed in NZD on iOS/Android).

How to cancel Landr

Cancel via web (LANDR account)

• Sign in at your LANDR account on the web.
• Go to Account → Plans & Credits → Manage plan.
• Select Cancel plan, then confirm the cancellation.
• Cancellation prevents renewal but keeps the plan active until the end of the paid period.

Cancel in‑app purchases (App Store / Google Play)

• Subscriptions bought inside the mobile app (App Store or Google Play) must be cancelled through Apple or Google.
• Open your device’s subscription management (Apple ID subscriptions or Google Play subscriptions) and cancel there.
• LANDR cannot cancel or refund in‑app purchases directly; contact Apple or Google for support or refund requests.

What happens when you cancel

Access and renewal

After cancelling a web subscription, your subscription will not renew but remains active until the end of the paid billing period.

No pro‑rata refunds or credits will be issued for unused time under LANDR’s stated policy.

Data, releases and account status

Your LANDR account and stored files typically remain accessible, but features tied to an active plan will stop working after expiry.

If you use LANDR distribution, check release status and download any important assets before plan benefits end.

Will I get a refund?

Official LANDR policy

LANDR Premium subscriptions are prepaid and non‑refundable; the company states fees are non‑refundable in all circumstances.

There is no explicit 14‑day cooling‑off period or statutory refund right referenced in LANDR’s published policy.

In‑app purchases and exceptions

• LANDR cannot issue refunds for in‑app purchases; refunds for those must be requested from Apple or Google.
• If a service was not delivered or was faulty, New Zealand consumer law may provide remedies despite LANDR’s non‑refund policy.

Landr plans and pricing

Plans (mobile and web)

Notes on pricing

The NZD prices above come from the LANDR iOS app in New Zealand and apply to in‑app purchases.

Web subscriptions are listed in USD (e.g., Studio plans from around USD 8.25/month up to USD 19.99/month); no official NZD web pricing is published.

Your consumer rights in New Zealand

Relevant NZ law (overview)

New Zealand consumer law requires that services be provided with reasonable care and skill and be fit for purpose under the Consumer Guarantees Act (CGA).

These statutory rights can apply even if a supplier’s own policy says fees are non‑refundable.

How to exercise your rights

• Keep records: receipts, subscription screenshots and support correspondence.
• Contact LANDR support first and request a remedy (fix, credit or refund) if the service was not delivered as promised.
• If unsatisfied, seek free consumer advice from Consumer NZ (consumernz.org) or the NZ consumer information site (consumerprotection.govt.nz).

Customer experiences

Positive feedback

• Users report an intuitive, user‑friendly interface and useful mastering tools.
• Many praise fast and helpful customer support and the convenience of plugins and automated mastering.

Common complaints

• Distribution problems (wrong artist profile, releases stuck or dropped) and billing issues are frequently reported.
• Complaints include being charged despite cancelling, frozen earnings, low payouts and unresolved support for distribution/royalties.

Documentation checklist

What to collect before you cancel

• Account email and username used with LANDR.
• Order receipts, payment confirmations and screenshots of subscription settings.
• Release IDs, ISRCs, and any distribution confirmation emails if you used distribution services.

What to collect if disputing a charge

• Dates and screenshots showing cancellation attempts or trial information.
• All support tickets, replies and timestamps.
• Bank or card statements showing the disputed charge(s).

Common mistakes

Assuming app deletion cancels subscription

Removing the LANDR app from your device does not cancel an in‑app subscription; you must cancel through Apple or Google Play.

Check your device’s subscription manager to confirm cancellation.

Expecting an automatic refund after cancelling

Many users assume cancelling triggers a pro‑rata refund. LANDR’s policy states fees are non‑refundable, so cancelling stops future billing but does not usually refund past charges.

If you believe you were wrongly charged, gather evidence and contact LANDR support and, if needed, Apple/Google or NZ consumer authorities.

Comparative recap

Quick summary

Key differences

Web subscriptions are controlled by LANDR and billed in USD; LANDR’s stated refund policy applies directly to these accounts.

In‑app subscriptions are billed by Apple/Google in local currency and require refund requests to those platforms.

After cancelling

Next practical steps

• Export or download any masters, project files, invoices or release metadata you need.
• Verify the status of distributed releases and check payout reports before plan benefits expire.
• Save copies of all cancellation confirmations and related support messages.

Helpful links

• LANDR Help Center
• Request a refund from Apple
• Request a refund from Google Play
• Consumer NZ - NZ consumer advice
• Consumer Protection (NZ)

Address

Corporate address

LANDR Audio Inc., 1001 boul. Robert Bourassa, Suite 2100, Montréal, QC H3B 4L4, Canada.

Notes on contacting from New Zealand

LANDR does not provide a local New Zealand postal address for cancellations; use the support portal or the corporate address above for formal notices.

Keep records of any communications and consider contacting NZ consumer advice services if you need further assistance.