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I hereby notify you of my decision to terminate the contract relating to the Itunes service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Itunes: Easy Method
What is Itunes
Overview
iTunes is Apple’s digital media platform historically used to buy, download, and manage music, movies and subscriptions such as Apple Music in New Zealand.
How it is used today
Many subscription controls moved to App Store or Settings on Apple devices, while Apple Music can also be managed via music.apple.com.
Depending on device and purchase channel, cancellations and refunds follow different steps and policies.
How to cancel Itunes
Cancel on iPhone or iPad (App Store / Settings)
- Open the Settings app and tap your name to access Apple ID settings.
- Tap Subscriptions, find the subscription you want to cancel, then tap Cancel Subscription.
- Cancel at least 24 hours before renewal to avoid the next charge; cancellation stops auto-renew but you keep the current period.
Cancel on Mac or web
- On Mac open the App Store, click your name or sign in, then Manage > Subscriptions to cancel.
- For Apple Music on the web, sign in at music.apple.com, go to My Account → Subscriptions → Manage → Cancel Subscription.
- If billed through Google Play, cancel via your Google Play account; cancellations apply from the next billing period.
What happens when you cancel
Access after cancellation
When you cancel an iTunes/App Store subscription, auto-renewal is stopped but you retain access for the remainder of the paid period.
Access ends at the end of that billing cycle; you will not be charged again unless you resubscribe.
Data and linked services
Content you purchased (songs, movies) remains in your library unless removed; streaming subscription libraries may become unavailable after expiry.
Family Sharing or linked subscriptions may affect access - check the subscription owner if you lose access unexpectedly.
Will I get a refund?
Apple refund process
You can request a refund for App Store or iTunes purchases at reportaproblem.apple.com.
Apple evaluates refund requests case-by-case; refunds are not guaranteed under standard policy but can be granted for valid issues.
Exceptions and New Zealand law
- Under New Zealand’s Consumer Guarantees Act, your statutory rights (repair, replacement or refund) apply and cannot be contracted out of.
- “No refunds” or “all sales final” policies do not override CGA rights; raise statutory claims if the product or service fails to meet guarantees.
- For Apple Store physical goods, Apple’s returns policy allows returns within 14 calendar days in addition to CGA protections. Apple returns.
Itunes plans and pricing
Common plans
Below are representative Apple Music and Apple One plans and historical iTunes song pricing in New Zealand (NZD).
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| iTunes Store - song purchase | NZ$1.79 - 2.39 | One‑time purchase | Purchase individual song from iTunes Store (historical range) |
| Apple Music Voice Plan | NZ$7.49/month | Monthly | Siri-only access to Apple Music catalog |
| Apple Music Student Plan | NZ$8.99/month | Monthly | Full Apple Music access for verified students |
| Apple Music Individual Plan | NZ$16.99/month | Monthly | Full Apple Music access for individual |
| Apple Music Family Plan | NZ$25.99/month | Monthly | Full Apple Music access for up to six people |
| Apple One Individual Bundle | NZ$23.95/month | Monthly | Apple Music, Apple TV+, Apple Arcade, 50 GB iCloud+ |
| Apple One Family Bundle | NZ$31.95/month | Monthly | Apple Music, Apple TV+, Apple Arcade, 200 GB iCloud+, shared up to six people |
Your consumer rights in New Zealand
Key protections under the CGA
The Consumer Guarantees Act 1993 gives NZ consumers rights including acceptable quality, fitness for purpose, title and corresponding remedies.
Suppliers cannot contract out of these statutory rights by saying “no refunds” or similar disclaimers.
How this affects digital purchases
- If digital content is faulty or not as described you may be entitled to repair, replacement or refund under the CGA.
- Contact the seller (Apple or the app developer) first; if unresolved, you can escalate a CGA claim through consumer protection services.
Customer experiences
Positive feedback
- Many users praise hardware build quality and reliable delivery for physical products.
- Some customers report satisfactory resolution of simple billing issues and successful refunds via Apple’s support channels.
Negative feedback
- Common complaints include slow or unhelpful customer service and difficulty obtaining refunds for purchases or subscriptions.
- iTunes-specific issues reported: denied refunds despite problems, playback issues with purchased content, and account security incidents not resolved promptly.
Documentation checklist
What to gather before you request cancellation or refund
- Apple ID email and device details (model, OS version).
- Order number or receipt from the App Store / iTunes purchase email.
- Dates of purchase, subscription start and renewal dates.
- Screenshots of billing entries, error messages, or app behavior.
- Any correspondence with Apple Support or the app developer.
Where to submit documentation
- Use reportaproblem.apple.com for in‑app or iTunes purchase refund requests.
- For Apple Music web cancellations use music.apple.com and the My Account area.
Common mistakes
Canceling too late
A frequent mistake is cancelling less than 24 hours before renewal, which may result in being charged for the next billing period.
Always check the renewal date and cancel with sufficient lead time to avoid unwanted charges.
Assuming immediate refund or loss of access
Many users expect an immediate refund or loss of access on cancellation; in reality, cancellation typically stops future billing but preserves access until period end.
If you need a refund for defective content, you must submit a claim - don’t assume automatic reimbursement.
Comparative recap
Quick comparison of cancellation methods
| Method | Where to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| iOS / App Store | Settings app → Subscriptions on iPhone/iPad | Refunds via reportaproblem.apple.com, case-by-case | Access until end of current billing period |
| Mac / App Store | App Store → Manage Subscriptions on Mac | Refunds via Apple support; subject to Apple policy and NZ law | Access until end of current billing period |
| Apple Music (web) | music.apple.com → My Account → Subscriptions | Possible via Apple; CGA may apply for faults | Access until end of current billing period |
| Google Play billed | Google Play account subscriptions | Refunds limited; generally no refund for current period unless defect or policy exception | Access until end of current billing period |
Key takeaway
Cancel via the platform that billed you and keep documentation; statutory rights in NZ can help if purchases are faulty.
After cancelling
Next steps
- Verify cancellation confirmation email or subscription status in Settings or App Store.
- Keep receipts and screenshots in case you need to request a refund or escalate a CGA claim.
Helpful links
- Apple support: Manage subscriptions (NZ)
- Report a problem / request a refund
- Apple iTunes terms (NZ)
- Google Play terms (NZ)
Address
Contact address
C/o 88 Shortland Street, Auckland Central, Auckland, 1010, New Zealand
Use for correspondence
Use this address for any mailed correspondence related to your account or disputes that require physical delivery.