Cancel Loopmasters: Easy Method

What is Loopmasters

Overview

Loopmasters is an online store and subscription service that sells digital sample packs, loops, and related music production content.

It also operates Loopcloud, a subscription service that provides cloud storage, sample access, and software features for producers.

Products and services

Products include digital downloads (sample packs, loops, presets) and bundled collections sold through the Loopmasters website.

Services include Loopcloud subscription plans with monthly or annual billing and varying storage, points and features.

How to cancel Loopmasters

Cancel a digital download order

• Check whether you are within the 14‑day cooling‑off period for consumer purchases.
• If you have not started any download or streaming, request cancellation via Loopmasters support with your order details.

Cancel a Loopcloud subscription

• Sign in to your Loopcloud account and go to subscription or billing settings to cancel recurring billing.
• If you cannot cancel online, contact Loopmasters support and request cancellation with your account information.
• If cancelling after the service has started you may be charged proportionally for services already supplied.

What happens when you cancel

Access after cancellation

If you cancel a subscription, access may continue until the paid period ends unless Loopmasters advises otherwise.

For downloadable purchases, cancellation before any download typically prevents access; once a download or stream has started the right to cancel is generally lost.

Renewal and data

Automatic renewals stop after cancellation of a subscription, provided cancellation is processed before the next billing date.

Subscriber content stored in Loopcloud may be affected by plan changes; check your account for data retention details.

Will I get a refund?

Standard refund rules

Consumers generally have a 14‑day cooling‑off period for purchases for personal use, which can allow refunds if conditions are met.

The right to cancel and receive a refund is lost once download or streaming of digital content begins.

Exceptions and special cases

• For subscriptions, if you cancel after services began, you must pay proportionally for services already supplied; Loopmasters must refund any pre‑paid unused subscription funds if they terminate a subscription with notice.
• Refund eligibility for digital downloads typically extends up to 60 days from purchase if the content has not been downloaded.
• Loopmasters may consider refunds outside the cooling‑off period in legitimate circumstances (fraudulent charge, defective or misdescribed content, etc.).
• Bundles are generally non‑refundable and clicking download counts as initiating a download, removing the cancellation right.

Loopmasters plans and pricing

Pricing table

Pricing notes

Prices above are approximate conversions from USD using an assumed exchange rate (~1 USD = 1.55 NZD).

Actual billed amounts may vary due to exchange rate fluctuations, taxes, or bank/transaction fees.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, digital content must be of acceptable quality, fit for purpose and as described.

These rights exist independently of Loopmasters’ own refund/cancellation policies.

Remedies under New Zealand law

• If digital content is defective or misdescribed you may be entitled to a refund or other remedy under the CGA even after a claimed cancellation period.
• Loopmasters’ policy of no refunds once a download begins may conflict with CGA where the content is faulty or not as described.

Customer experiences

Positive feedback

Customers often praise the high quality and wide variety of sample packs and loops available on Loopmasters.

Many reviewers note responsive and helpful customer support and frequent deals that offer good value.

Negative feedback

Some users report repetitive samples or lack of variety in certain packs, and occasional uncertainty about featured vocalists.

There are isolated reports of technical or delivery issues and confusion over orders or refunds; responses vary by case.

Documentation checklist

Before contacting support

• Order number and purchase date.
• Account email address and payment method used.

For disputed or refund cases

• Details of the problem (defect, misdescription, or fraudulent charge).
• Evidence such as screenshots, download timestamps, or correspondence with support.

Common mistakes

Starting a download

Many consumers assume they can cancel after purchase, but clicking download or starting a stream typically removes the cancellation right.

Always confirm whether you have initiated any download or preview streams before requesting cancellation.

Assuming policy overrides law

Some customers assume Loopmasters’ no‑refund policy is absolute; in New Zealand, the CGA can still provide remedies for faulty or misdescribed content.

If you believe the content is defective, gather evidence and mention your CGA rights when contacting support.

Comparative recap

Key policy vs NZ rights

Practical takeaway

Act quickly: if you want to cancel, do so before any download or streaming begins to preserve your 14‑day right.

If content is faulty or misdescribed, cite your CGA rights and provide evidence when requesting a refund or remedy.

After cancelling

Contact and follow up

Keep confirmation of cancellation and any reference numbers provided by Loopmasters support.

If you do not receive a timely response, follow up with the support team and include your documentation checklist items.

Useful links

• Loopmasters Refund and Cancellation Policy
• Loopmasters Terms & Conditions
• Loopmasters on bundles and refunds

Address

Registered office

Loopmasters Ltd

Unit 13, Level 6, New England House, New England Street, Brighton, BN1 4GH, United Kingdom

Postal cancellation (if needed)

If you prefer to cancel by post, you may use the registered office address above in accordance with Loopmasters’ terms.

Include your order details, contact email and a clear statement that you wish to cancel the purchase or subscription.