Cancel Loopcloud: Easy Method

What is Loopcloud

Service overview

Loopcloud is a cloud-based sample library and subscription service from Loopmasters that integrates with digital audio workstations (DAWs).

Core features

It offers searchable loops, sample points, cloud storage and DAW integration for music production workflows.

How to cancel Loopcloud

Cancel via your Loopcloud account (web)

• Sign in to your Loopcloud account on the web.
• Open the Current Plan section of your account page.
• Click the "Cancel Subscription" button in the bottom-right of that section and follow the prompts.
• For the web cancellation article see How do I cancel my Loopcloud subscription?.

If you subscribed via a mobile app

• App Store (iOS): cancel through your Apple ID subscriptions in iOS settings or the App Store; Apple manages billing and cancellations for app-store subscriptions.
• Google Play (Android): cancel through Google Play Subscriptions in the Play Store; Google manages billing and cancellations for Play Store subscriptions.
• Loopcloud help articles focus on web cancellations; follow the platform (Apple/Google) process for app subscriptions.

What happens when you cancel

Access to features

After cancellation your subscription will normally remain active until the end of the current billing period.

You will retain access to features and cloud storage until that period expires unless otherwise stated in your plan terms.

Automatic renewal and data

Cancelling stops automatic renewal at the next billing date; it does not necessarily delete your account or uploaded content.

Stored files and account metadata may remain; export or back up anything you need before access ends.

Will I get a refund?

General refund principles

Consumers generally have a 14-day right to change their mind for online purchases, but digital content may be non-refundable once download or streaming has begun.

Loopcloud’s terms note this exception for digital content; see the terms at Loopcloud Terms of Service.

Subscription-specific refunds and conditions

• If unspent points remain, payment was made recently (typically within the last 3 months), and any gifts are unclaimed, you may request a refund via Customer Care.
• Refunds are typically processed within 14 days of notification where eligible.
• Submit refund requests to Customer Care or support@loopmasters.com and include relevant order details and reasons.

Loopcloud plans and pricing

Plan overview

The service offers tiered plans with differing point allowances, cloud storage and feature access designed for various user needs.

Pricing table

Your consumer rights in New Zealand

Cooling-off and digital content

New Zealand consumers have consumer protections under local law such as the Consumer Guarantees Act, which provides guarantees on goods and services.

Digital content can have specific exceptions; providers may limit refunds if content has been downloaded or accessed.

Practical steps and limitations

• If you believe a refund or remedy is due, contact Loopcloud Customer Care first with full details.
• Loopcloud’s published terms reference UK/EU rules; they do not explicitly reference New Zealand law, so note possible differences in remedies.

Customer experiences

Positive feedback

• Many users praise Loopcloud/Loopmasters for a large variety of high-quality loops, DAW integration and helpful customer support.
• Trustpilot reviews highlight fast, professional and attentive support from named staff members.

Negative feedback

• Some users report not receiving advance notice before subscription renewals.
• Occasional complaints include incomplete loop packs or difficulty securing returns or human customer-service contact.
• Separate product lines (e.g., Loop earplugs) have reported shipping problems to New Zealand in third-party forums; these relate to different products but reflect mixed logistic experiences.

Documentation checklist

What to have ready before cancelling

• Account email address and username.
• Order or subscription ID, payment date and payment method.
• Number of remaining points and evidence of unclaimed gifts (if applicable).

What to include in a refund request

• Clear statement of the request (cancel + refund) and reasons.
• Supporting screenshots, receipts and any correspondence with support.
• Your preferred outcome and contact details for follow-up.

Common mistakes

Assuming app-store cancellations are handled by Loopcloud

Many customers try to cancel inside the Loopcloud app but subscribed via Apple or Google.

If you subscribed through an app store you must cancel via that store; Loopcloud cannot stop app-store billing directly.

Missing required information when requesting refunds

Providing partial details or no proof of unspent points can delay or prevent refunds.

Always attach order IDs, dates and screenshots to speed up Customer Care handling.

Comparative recap

Quick comparison table

After cancelling

Follow-up actions

• Export or back up any project files and samples stored in your Loopcloud account before access ends.
• Confirm cancellation by checking your account page and your payment method statement for future billing stops.

Helpful links and contacts

• Cancellation help article: How do I cancel my Loopcloud subscription?
• Refund and cancellation policy: Refund and Cancellation Policy
• Terms of Service: Loopcloud Terms of Service
• Customer support email: support@loopmasters.com

Address

Company postal address

Loopmasters Ltd, 1 Regency Mews, Silverdale Road, Eastbourne, BN20 7AB, United Kingdom.

Notes about New Zealand correspondence

Loopcloud does not maintain a New Zealand postal office; cancellation notices by post may be sent to the UK address above.

Email cancellation or refund requests to support@loopmasters.com for the fastest response from Customer Care.