Cancel Qobuz: Simple Process

What is Qobuz

Overview

Qobuz is a music streaming and download service that focuses on lossless and high-resolution audio. It offers on-demand streaming, digital purchases, and editorial content such as reviews and recommendations.

Key features

Qobuz provides CD-quality and Hi-Res streams, curated editorial material, and tiered plans for individuals, students, couples and families. It supports desktop, mobile apps and various audio devices.

How to cancel Qobuz

Cancel via the Qobuz website

• Sign in at qobuz.com using your account credentials.
• Go to your account area and open the "My Streaming Plan" tab.
• Click "Unsubscribe" and confirm. Cancellation takes effect at the end of the current billing period.

Cancel via app stores

• If you subscribed through Apple’s App Store, cancel through Apple: Settings → Subscriptions (Qobuz cannot cancel these for you).
• If you subscribed through Google Play, cancel via the Play Store → Subscriptions (Qobuz disclaims responsibility for these cancellations).
• Provide the subscription source (App Store or Google Play) when contacting support for help.

Other cancellation options

• You may also contact Qobuz customer support or send a postal cancellation to the international address if required.
• Keep confirmation screenshots or emails after cancelling to prove the action and date.

What happens when you cancel

Access after cancellation

If you cancel on the Qobuz website, your account remains active until the end of the current billing period. You retain access to streaming and downloads until that date.

Renewal and billing

Automatic renewal stops after the cancellation takes effect. No further recurring charges should occur after the billing period ends.

Data and library

Your account data, playlists and purchase history normally remain available if you log in later, but you lose streaming access tied to an active plan.

Will I get a refund?

Trial period

Qobuz offers a 30-day free trial. If you cancel before the billing date, you will not be charged for the subscription.

Post-purchase and downloads

Under Qobuz’s Terms, there is no 14-day withdrawal right or refund for downloads or streaming subscriptions once the service or download starts.

Exceptions and practical notes

• If digital content is faulty or unusable (download failures or unacceptable quality), New Zealand consumer law may entitle you to remedies such as repair, replacement or refund.
• If charged in error after a documented cancellation, gather proof and contact your payment provider and Qobuz support promptly.

Qobuz plans and pricing

Current plans (New Zealand)

Below are Qobuz plans and the published New Zealand prices. Annual plans are billed as a single lump sum where noted.

Price table

Pricing notes

Prices are as published for New Zealand and differ between monthly and annual billing. Annual plans typically offer savings versus monthly billing.

Your consumer rights in New Zealand

Legal overview

Under New Zealand law (e.g., the Consumer Guarantees Act and the Fair Trading Act), digital content must be of acceptable quality and fit for purpose.

How the law applies to Qobuz

• Terms that waive a 14-day withdrawal right for instant-start services may be enforceable, but consumer remedies still apply for faulty or unusable digital content.
• If downloads or streaming fail or are not of acceptable quality, you may be entitled to repair, replacement or refund under NZ consumer law.
• Automatic renewal terms must be clearly disclosed; unclear renewal practices can attract Fair Trading Act scrutiny.

Customer experiences

Positive feedback

• Users frequently praise Qobuz for great sound quality, Hi‑Res audio and lossless streaming. Trustpilot NZ
• Many appreciate Qobuz’s artist-friendly compensation model and curated editorial content.

Negative feedback

• Common complaints include slow or poor customer service response and occasional billing issues after free trials.
• Some users report app or streaming problems on certain devices, such as freezing or playback errors. Trustpilot

Documentation checklist

What to gather before cancelling

• Account email and username used for Qobuz.
• Order number or receipt for subscription or purchase.
• Payment method details and relevant bank/credit card statements showing charges.
• Subscription source: Qobuz website, Apple App Store, or Google Play.

Proof and follow-up items

• Screenshots of your subscription page, cancellation confirmation, or billing history.
• Dates: trial start, billing date, and cancellation request date.
• Any correspondence with Qobuz support and reference numbers.

Common mistakes

Errors when cancelling

Many users try to cancel through Qobuz but actually subscribed via Apple or Google, so the subscription remains active in the store.

Always check your subscription source before cancelling and follow the correct store steps if not subscribed directly on qobuz.com.

Errors when seeking refunds

Assuming an automatic refund after cancelling is a frequent mistake; Qobuz’s policy generally does not provide refunds after service starts.

If you believe a charge is incorrect, gather proof and contact Qobuz and your payment provider promptly rather than relying on immediate reversal.

Comparative recap

At-a-glance comparison

How to choose

Choose Qobuz if Hi‑Res audio and editorial content are priorities and you are comfortable with its refund and support profile.

Consider other services if you prioritise simpler refunds or broader device compatibility at lower price points.

After cancelling

Immediate steps

• Save the cancellation confirmation and record the end date of your paid access.
• Check your bank or card statement in the month after cancellation to confirm no further charges.

Helpful links and alternatives

Manage your Qobuz account: Qobuz website.

Manage Apple subscriptions: Apple subscription support. Manage Google Play subscriptions: Google Play subscription support.

Address

Postal contact (international)

Qobuz, Service résiliation, 45 rue de Delizy, 93692 Pantin CEDEX, France.

Use the postal address if instructed by support or if you must send written cancellation notices internationally.

Online contact

For account management and support, use the Qobuz website: qobuz.com.

If you subscribed via Apple or Google, contact the respective store support for subscription cancellations and billing disputes.