Cancel Siriusxm: Simple Process

What is Siriusxm

Service overview

SiriusXM is a satellite and streaming audio service offering music, talk, news and sports channels via apps, web and compatible devices.

It operates subscription plans that can be purchased directly from SiriusXM or through mobile app stores.

How it reaches New Zealand listeners

New Zealand customers typically access SiriusXM through the web app or mobile apps (iOS/Android) rather than satellite radio in cars.

Billing and support follow SiriusXM's global policies, though local consumer rights also apply in New Zealand.

How to cancel Siriusxm

Cancel if you purchased directly from SiriusXM (web)

• Sign in to your Online Account Center and go to the Subscriptions tab to cancel online.
• Alternatively call SiriusXM Listener Care at 866-635-8641 (US number) or use online chat via the help site.
• Official reference: siriusxm.com - manage or cancel.

Cancel if you subscribed via a mobile app store

• iOS App Store: cancel through your Apple ID subscription settings - removing the app does not cancel billing.
• Google Play (Android/Android TV): cancel via Google Play's subscription manager - uninstalling does not cancel billing.
• Note: cancellations via app stores follow the store's timing and refund rules; check the relevant account page.

What happens when you cancel

Access after cancellation

Cancellation generally stops future billing but access may continue until the end of your paid period depending on purchase method.

For app-store subscriptions, cancellation typically remains active until the billing cycle ends.

Account and data handling

Cancelling does not automatically delete your account; content access is removed per the subscription end date.

If you later re-subscribe, saved preferences or history may persist depending on SiriusXM's account policies.

Will I get a refund?

Refund rules for audio subscriptions

Monthly-billed audio plans: if you cancel within 7 days of the initial purchase, subscription ends immediately and you may get a pro-rata refund.

This 7-day grace period applies only to the initial purchase, not to later renewals. See the customer agreement for details.

Refund rules for non-monthly plans and products

Non-monthly plans (quarterly, semi-annual, annual): you may receive a pro-rata refund if you cancel within 30 days of the initial purchase or renewal.

Physical products from the SiriusXM Shop can be returned within 30 days of receipt; shipping is not refundable and an $8 return label fee applies.

Official references: Customer Agreement, Refund policy, Shop return policy.

Siriusxm plans and pricing

Typical plan categories

SiriusXM offers several plan types (audio streaming, vehicle packages, and subscriptions via third parties).

Pricing depends on promotion, billing frequency and purchase channel; use the account or store page for current NZ pricing.

Summary table

Your consumer rights in New Zealand

Relevant NZ consumer protections

New Zealand consumers have protections under the Consumer Guarantees Act and the Fair Trading Act for goods and services.

These laws prohibit misleading conduct and require that services be carried out with reasonable care and skill.

Practical steps and remedies

If you believe a subscription or cancellation process was misleading or unfair, you can contact MBIE or Citizens Advice for guidance.

Keep records of communications and receipts; consider raising a dispute with your payment provider if unauthorised or incorrect charges occur.

Customer experiences

Common positive comments

Some users report good audio content and a straightforward streaming experience when billing and cancellations go as expected.

Direct web cancellations are reported to work for many customers without issue when using the Online Account Center.

Common negative feedback

Many reviews note difficulty cancelling, long agent interactions and retention attempts during cancellation calls.

Users frequently report unexpected renewals, problems obtaining refunds, or continued billing after cancellation. See Trustpilot feedback for examples: Trustpilot NZ.

Documentation checklist

What to gather before you cancel

• Account email or username used for the SiriusXM subscription.
• Order confirmation number, transaction date and payment method details.
• Device details if the subscription was activated on a specific radio or receiver.
• Screenshots or copies of any promotional offer terms tied to the subscription.

What to keep after cancellation

• Confirmation of cancellation (email or account message) and any refund correspondence.
• Billing statements showing charges you dispute and dates of contact with support.

Common mistakes

Assuming uninstalling cancels the subscription

Removing the app does not stop charges for subscriptions purchased via the App Store or Google Play.

Always cancel within the app store subscription settings or the SiriusXM Online Account Center as appropriate.

Missing the small refund windows

Many customers expect refunds outside SiriusXM's stated grace periods; monthly plans have a 7-day initial window and non-monthly plans a 30-day initial window.

Without meeting those conditions, the customer agreement generally disallows refunds, so act quickly if you want a pro-rata refund.

Comparative recap

How cancellation methods compare

The table below compares the common purchase channels, cancellation method and typical refund timing.

Quick reference table

After cancelling

Confirmations and monitoring

Save the cancellation confirmation email or screenshot from your account as proof of cancellation.

Monitor your bank or card statements for one or two billing cycles to confirm no further charges occur.

Helpful links and next steps

• Manage or cancel service (SiriusXM)
• Refund policy (SiriusXM)
• Shop return policy (SiriusXM)
• Customer Agreement (SiriusXM)
• For NZ consumer advice, see MBIE and Citizens Advice Bureau resources for guidance on disputes and consumer law.

Address

Mailing address for returns or correspondence

Sirius XM Radio, P.O. Box 33174, Detroit, MI 48232, United States.

Preferred contact methods from New Zealand

Phone or online chat are the preferred methods for NZ customers since there is no dedicated NZ mailing address for cancellations.

Keep copies of all communications when contacting Listener Care to cancel or request refunds.