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Cancel Yousician: Easy Method
What is Yousician
Overview
Yousician is a digital music-teaching service and app that offers interactive lessons for guitar, piano, ukulele, singing and bass.
The app listens to your playing and provides real-time feedback, lesson tracks, and a library of songs and exercises.
How it is delivered
Yousician is available as a mobile app and via the web, with free and paid subscription tiers for additional content and features.
Subscriptions can be billed directly by Yousician (website) or via third-party stores such as Apple App Store or Google Play.
How to cancel Yousician
Cancel if you bought on the website
- Log in to your Yousician account at the website.
- Go to Payment Method or your Account settings.
- Select "Cancel subscription" and follow on-screen prompts to confirm.
- Note: Uninstalling the app or deleting your Yousician account does NOT cancel the subscription.
- More on website cancellations
Cancel if you bought via Apple or Google Play
- Apple App Store: Cancel through Apple - Settings > Your Name > Subscriptions on iOS, or via the App Store on Mac or iTunes on Windows.
- Google Play: Cancel through Google Play - open the Play Store app, go to Subscriptions on Android, or manage subscriptions on the web.
- Yousician cannot cancel subscriptions purchased through these app stores; cancellation must be done with the store that billed you.
- Apple / Google cancellation details
What happens when you cancel
Access after cancellation
If you cancel a paid subscription you will typically retain access until the end of the current billing period.
After that date your account will revert to the free tier (if available) and paid content will be restricted.
Renewals and account data
Auto-renewal stops after cancellation; you will not be billed again by the same billing channel once cancellation takes effect.
Yousician retains account data per its privacy policy; deleting your account is separate from cancelling a subscription.
Will I get a refund?
Refunds for website-billed subscriptions
If you were billed directly by Yousician via their website you may request a full refund within 14 days (the "Cooling-off Period").
This is conditional on not having accessed the paid service during that 14-day period.
Yousician refund policy (website)
Refunds for Apple and Google Play purchases
- Apple App Store purchases: request refunds through Apple's "Report a Problem" or contact Apple Support directly.
- Google Play purchases: if within 48 hours, request a refund through Google Play; if between 48 hours and 14 days, contact Yousician Support for assistance.
- Payments are generally final and non-refundable except where specific conditions (cooling-off, non-access) apply.
Yousician plans and pricing
Typical plan types
Yousician commonly offers a Free tier and one or more paid plans such as Individual Premium and Family plans.
Exact names and features can change; check Yousician for the current offerings in New Zealand.
Pricing table
| Plan | Key features | Price (NZD) |
|---|---|---|
| Free | Limited lessons, practice exercises, basic song library | Free |
| Individual / Premium | Full lesson access, expanded song library, progress tracking | Varies |
| Family | Multiple profiles under one subscription, shared access | Varies |
Your consumer rights in New Zealand
Applicable consumer laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act for services that are not provided as described or are of unacceptable quality.
These laws operate in addition to Yousician’s stated policies and may provide further remedies.
Digital and electronic protections
- The Electronic Transactions Act and the Unsolicited Electronic Messages Act may also apply to digital purchases and subscription communications.
- If Yousician fails to meet acceptable quality, fit-for-purpose, or misleading conduct standards, you may have additional rights under NZ law.
Customer experiences
Positive feedback
Many users praise Yousician's user-friendly design, engaging learning tools, adjustable tempo/looping, and clear beginner guidance.
Reviewers also note frequent content updates, a wide song selection, and multiplatform compatibility as strengths.
Negative feedback
Common complaints include unexpected auto-renewals and difficulty cancelling or obtaining refunds after trial periods.
Some users reported loss of favorite songs without notice and occasional frustration with refund processes.
Documentation checklist
What to gather before contacting support
- Account email and username used for Yousician.
- Order or receipt number from Yousician, Apple, or Google Play.
- Screenshots showing billing transactions, subscription status, or cancellation attempts.
Additional helpful items
- Dates of sign-up, trial start, and billing charges.
- Records of any correspondence with Yousician or app-store support.
- Device details and app version if reporting technical issues.
Common mistakes
Assuming deleting the app cancels subscription
Users often uninstall the Yousician app expecting the subscription to stop. This does not cancel billing.
Always cancel through the website account settings or the app store that billed you.
Relying on account deletion or unclear store billing
Deleting your Yousician account is separate from cancelling a subscription; it may not stop auto-renewal.
If billed through Apple or Google, you must cancel via the respective store; contacting Yousician alone may not stop future charges.
Comparative recap
How cancellation differs by purchase channel
The responsible billing party determines where you must cancel: Yousician website, Apple, or Google Play.
Refund eligibility and processes also differ depending on who processed the payment.
Quick comparison table
| Topic | Website purchase | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Log in → Payment Method → Cancel subscription | Cancel via iOS Settings or App Store subscriptions | Cancel via Google Play Subscriptions |
| Who processes refund | Yousician (request within 14 days if unused) | Apple (use Report a Problem / Apple Support) | Google Play (refund via Play within 48 hrs; otherwise contact Yousician) |
| Common issues | Forgetting to cancel on website | Charges despite cancelling trial (user reports) | Need to request refund quickly (48-hour window) |
After cancelling
Immediate steps
- Keep the confirmation email or screenshot showing cancellation.
- Check your bank or app-store receipts to confirm no further charges.
Where to get help
- How to cancel your Yousician subscription
- Yousician refund policy
- If billed by Apple, use Apple's Report a Problem: reportaproblem.apple.com
- If billed by Google Play, manage subscription or request refund via play.google.com.
Address
Company address
Yousician Oy, Inc., Siltasaarenkatu 16, 00530 Helsinki, Finland.
This is the address listed by Yousician; there is no separate New Zealand postal address for cancellations.
Mailing and support considerations
For subscription cancellations and refunds, use the online support channels rather than postal mail for faster response.
If you need to send written correspondence you may use the Helsinki address above, noting international mail times.
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.