Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Epoch Times service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Epoch Times: Easy Method
What is Epoch Times
Overview
The Epoch Times is an international news organisation offering digital and print news, commentary and features across topics such as politics, health and culture.
It operates globally with regional editions and subscription options for access to premium content.
How it is delivered
Content is delivered via theepochtimes.com, mobile apps (iOS and Android) and occasional print editions where available.
Subscriptions and billing depend on how you sign up (website, App Store or Google Play).
How to cancel Epoch Times
Cancel via the website (web)
- Sign in to your account at theepochtimes.com/profile.
- Go to your account profile or subscription settings and choose the cancellation option.
- No cancellation fee applies; access remains until the end of your current billing period.
Cancel via phone or app stores
- Call Epoch Times Customer Service (US hotline): 1‑833‑699‑1888 during business hours to request cancellation.
- If you subscribed with Apple iOS, cancel through Apple Settings → Subscriptions; Epoch Times cannot cancel App Store subscriptions for you.
- If you subscribed with Google Play on Android, cancel through Google Play Store → Subscriptions; do not expect the Epoch Times website to cancel Google Play subscriptions.
What happens when you cancel
Access after cancellation
When you cancel a subscription started on the Epoch Times website, your access continues until the end of the current billing period.
The same applies if customer service cancels for you - access is typically retained until the current cycle ends.
Account data and renewals
Automatic renewals stop after cancellation, so you will not be billed in the next cycle unless you re-subscribe.
Your account data and profile settings may remain on file per Epoch Times policies and applicable terms of service.
Will I get a refund?
Official refund policy
Epoch Times' Terms of Service state that "all payments are final and non‑refundable".
This means no full or partial refunds are ordinarily provided if you cancel mid‑cycle.
Exceptions and how to request
- Refunds or credits are only available if Epoch Times charged you in error.
- If charged in error, report it to Epoch Times within 30 days of the charge for possible rectification.
- There is no statutory 14‑day cooling‑off right provided by the publisher for routine cancellations.
Epoch Times plans and pricing
Available plan types
Specific New Zealand pricing for digital or print subscriptions was not located in public listings.
International pricing is commonly shown in USD on the main site.
Pricing table
| Plan | Price (NZD) | Billing |
|---|---|---|
| Digital subscription | Varies | Varies |
| Print subscription | Varies | Varies |
| App (iOS / Android) | Varies | Varies |
Your consumer rights in New Zealand
Change‑of‑mind and refunds
Under New Zealand consumer law, businesses are not required to give refunds simply because a customer changes their mind.
"No refunds" signage or policies are not automatically unlawful.
Faulty or incorrect charges
- You have remedies if goods or services are faulty, misdescribed or not provided as agreed.
- If Epoch Times charged you incorrectly, you may dispute the charge and seek rectification - Terms require reporting such errors within 30 days.
- For general guidance on returns and refunds see Consumer NZ.
Customer experiences
Positive feedback
Many users praise Epoch Times for in‑depth reporting and a perceived focus on factual coverage across diverse topics.
Positive reviews highlight useful content in areas such as health and culture.
Negative feedback
Some subscribers report difficulty managing subscriptions due to confusing account or subscription structures.
Several reviewers note frustration over the "no refund" policy and occasional duplicate or unexpected charges with slow customer service resolution.
Documentation checklist
What to gather before you cancel
- Account email and password used to subscribe.
- Subscription confirmation or invoice showing date and amount charged.
- Payment method details (last four digits of card) if disputing a charge.
What to include when contacting support
- Clear statement that you want to cancel and, if applicable, whether you seek a refund.
- Reference numbers, screenshots of billing, and the date of the charge if requesting error review.
- Your preferred contact email and phone number for follow up.
Common mistakes
Canceling in the wrong place
Subscribers often try to cancel App Store or Google Play subscriptions on the Epoch Times website instead of using the app store settings.
This does not stop billing and leads to confusion; always cancel within the platform used to subscribe.
Missing the timeframe to dispute charges
Another common error is waiting too long to report an incorrect charge - Epoch Times Terms note a 30‑day window for error claims.
If you suspect an incorrect or duplicate charge, act promptly and collect supporting evidence before contacting support or your card issuer.
Comparative recap
At‑a‑glance comparison
| Method | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| Website subscription | Cancel at theepochtimes.com/profile | No (unless charged in error within 30 days) | Access until end of billing period |
| iOS (App Store) | Cancel via Apple Settings → Subscriptions | No (Apple refunds handled by Apple) | Access until end of App Store billing period |
| Android (Google Play) | Cancel via Google Play Store → Subscriptions | No (Google refunds handled by Google) | Access until end of Google Play billing period |
| Phone cancellation | Call 1‑833‑699‑1888 (US customer service) | No (unless charged in error within 30 days) | Access usually until end of billing period |
After cancelling
Verify cancellation
After you cancel, check for a confirmation email or a change in your account subscription status.
If you do not receive confirmation, contact customer service or check your app store subscription page.
Helpful links and escalation
- Cancel with Epoch Times (help article): Cancel your Epoch Times subscription for free
- Epoch Times Terms of Service: Terms of Service
- How to cancel guides (third party): How to cancel Epoch
- New Zealand consumer guidance: Consumer NZ - returns and refunds
Address
Local contact address
Flat 2, 7 Richardson Road, Mount Albert, Auckland 1025, New Zealand
Use this address if you need to send written correspondence related to a subscription or dispute.
Notes on contacting
If you intend to escalate a billing dispute, include copies of invoices and a clear timeline of events when contacting support or consumer advice services.
Keep records of all communications for reference.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.