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Cancellation service #1 in New Zealand
News UK is a British media publisher that operates national titles and digital subscriptions, including brands such as The Times and The Sunday Times.
It provides paid digital and print subscriptions, account-based access, and in-app purchases via app stores and third-party payment providers.
Services commonly include online-only digital subscriptions and print or bundled newspaper plans that combine print delivery with digital access.
Billing and support can vary by purchase channel (app stores, PayPal, or directly via News UK accounts).
After you cancel, your subscription normally remains active until the end of the paid billing period; you keep access until that date.
Auto-renewal is stopped, so no further scheduled payments should occur after the current period ends.
Your News UK account and any saved settings or profile data typically remain unless you request deletion under the publisher's privacy policy.
If you want data removed, contact News UK support and specify account details; expect a verification step before deletion.
Online-only digital subscriptions generally do not receive refunds for change-of-mind cancellations.
When you cancel a digital subscription it usually remains active until the end of the current billing period without refund.
The following NZD prices were identified for apps linked to News UK titles in the New Zealand App Store.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| The Times Monthly Subscription (App Store NZ) | NZ$20.00 | Monthly | Access via app and web; part of The Times & The Sunday Times |
| The Times & Sunday Times (App Store NZ) | NZ$49.99 | Monthly or bundle | Includes both titles |
These are the only exact NZD prices found for UK-based news apps in the New Zealand App Store.
No specific NZD pricing was found for other News UK subscription plans; check the official site or your app store listing for current local prices.
In New Zealand, statutory consumer protections exist through laws such as the Consumer Guarantees Act and the Fair Trading Act; these protect consumers against defective goods and misleading practices.
If you believe a seller has breached your consumer rights, contact Consumer Protection or Consumer NZ for guidance and next steps.
Some News UK terms reference UK rules (for example, the UK Consumer Contracts Regulations 2013 which provide a 14-day right in the UK).
If you purchased under UK terms or from a UK entity, those UK rights may also be relevant; compare them with your NZ statutory protections and seek local advice if unsure.
Some reviewers note strong service or high scores for specific New Zealand-focused offerings, though these may be unrelated to News UK directly.
Positive mentions often highlight content quality for particular outlets or titles.
Public reviews include complaints about review-platform moderation, removed reviews, and slow dispute processes on third-party sites.
Users also report frustrations when refunds or transparency are unclear, and about inconsistent handling on review platforms and dispute channels.
A frequent mistake is cancelling the account on the News UK website but forgetting to cancel the app-store subscription (or vice versa).
Always check which payment method was used - Google Play and PayPal subscriptions must be cancelled through those services.
Some subscribers expect an instant refund or immediate loss of access after cancelling; in most cases access continues until the billing period ends and refunds depend on the specific refund policy.
Also, failing to keep cancellation confirmation or not checking email for confirmation can complicate disputes later.
| Channel | How to cancel | Refund possible | Notes |
|---|---|---|---|
| Google Play | Google Play Store → Subscriptions → select News UK subscription → Cancel | No refund for change-of-mind; access until billing period ends | Cancel in the Play Store; Google handles the billing. |
| PayPal | PayPal → Settings → Manage Automatic Payments → select News UK → Cancel | Refunds follow News UK policy; contact PayPal for billing disputes | Stop future payments via PayPal automatic payments. |
| News UK Web account | My Account → Subscription tab → Cancel subscription | Digital: generally no change-of-mind refund; Print/bundles: 14-day rule may apply | Cancellation typically takes effect at end of the billing term. |
Google Play subscriptions: Google Play subscription support.
PayPal subscription management and help: PayPal.
Consumer advice in New Zealand: Consumer Protection (NZ) and Consumer NZ.
News Corp UK & Ireland Limited, 1 London Bridge Street, London, SE1 9GF, United Kingdom.
If you send a postal cancellation or complaint, include your account details, order number, and a clear request for cancellation or refund.
Keep a copy of the letter and send it by tracked post where possible for proof of delivery.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.