Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nytimes service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Nytimes: Easy Method
What is Nytimes
Overview
The New York Times (Nytimes) is a digital news and media subscription service offering journalism, opinion, features, and apps for games, cooking, and product reviews.
Subscriptions can be purchased via the NYTimes website or through mobile app stores and may include different bundles and promotional pricing.
Key services
Services include news content, puzzles and games, cooking recipes, Wirecutter and sports offerings depending on the plan selected.
Access and pricing may differ by platform and region; New Zealand users often see App Store pricing in NZD.
How to cancel Nytimes
Via App Store (iOS)
- Open your iOS Settings → tap your name → Subscriptions.
- Find the New York Times subscription and turn off auto‑renew at least 24 hours before the end of the current billing period.
- Cancellation will be effective at the end of the current billing period. See the app listing: App Store - NYTimes.
Via Google Play (Android)
- Open the Google Play Store → profile → Payments & subscriptions → Subscriptions.
- Select The New York Times subscription → Cancel and follow prompts.
- Cancellation is effective at the end of the billing period. See guidance: Google Play cancellation help.
Via NYTimes website or customer care
- Log in at NYTimes → Account Settings → Subscription → Cancel Your Subscription.
- Or contact Customer Care: call +1 917 672 8608, email customercare@nytimes.com, or use live chat.
- Cancellation via NYTimes is effective at the end of the current billing cycle and access continues until then. See instructions: NYTimes cancellation help.
What happens when you cancel
Access after cancellation
When you cancel, your access to paid content continues until the end of the current billing period.
No further renewal charges occur after cancellation is processed, but you retain access until the period ends.
Billing and renewal
Auto‑renewal is stopped on cancellation; future billing will not occur unless you resubscribe.
If you cancel via an app store, the app store manages the renewal and effective date rules.
Data and account
Your NYTimes account remains and may retain saved settings, profile details, and reading history according to NYTimes policies.
To remove personal information you may need to request account closure or data deletion from Customer Care.
Will I get a refund?
Standard policy
Generally, subscription fees are non‑refundable. Cancellation stops future charges but does not refund unused time.
This is the standard Terms of Sale approach for digital subscriptions.
Exceptions and discretion
- NYTimes may issue refunds or credits at its sole discretion in cases such as billing errors or confirmed fraud.
- Documentation (receipts, screenshots) may be required to request a discretionary refund.
- See Terms of Sale for full details: NYTimes Terms of Sale.
New Zealand specifics
There is no automatic 14‑day cooling‑off refund period for digital subscriptions under New Zealand law.
NYTimes must provide reasonable notice (typically 30 days) of pricing or feature changes and offer cancellation options under NZ terms.
Nytimes plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| News | NZ$12.49 | Monthly | Access to news content |
| All Access | NZ$19.99 | Monthly | All digital content including News, Games, Cooking, Wirecutter, The Athletic |
| Games | NZ$3.49 | Monthly | Access to NYT Games (crossword, Wordle, etc.) |
Notes on pricing
Prices above reflect the New Zealand App Store view (downloads via Apple) as of 2025 and may differ on other platforms.
Website pricing is often displayed in USD and may vary from App Store rates.
Your consumer rights in New Zealand
Notice of changes
Under New Zealand consumer law, businesses must give reasonable notice of material changes to subscriptions.
NYTimes Terms of Sale indicate at least 30 days' notice for pricing or feature changes for NZ users.
Refund and cooling‑off
- There is no automatic 14‑day right to withdraw for digital subscriptions in New Zealand as in the EU/UK.
- Refunds are not guaranteed; discretionary refunds may be provided for errors or misconduct.
Misleading conduct and protections
Misleading or deceptive practices (for example, undisclosed sharp price increases) may be actionable under NZ law.
If you believe you were misled about pricing or features, retain evidence and consider contacting consumer protection authorities or seeking advice.
Customer experiences
Positive feedback
- Some reviewers praise journalism quality and find NYTimes a reliable independent news source.
- Positive comments often refer to depth of coverage and useful features in certain sections.
Negative feedback
- Many complaints describe difficulty cancelling and continued charges after attempting cancellation.
- Customer service reviews often report poor responsiveness, unhelpful chatbots, and long waits for real agents.
- Users also report issues with promotional pricing increases and limited refund outcomes.
Takeaway
Overall, experiences vary: content quality is valued by some, while account management and support receive many negative reports.
Keep records and confirm cancellation receipts to reduce the risk of disputes.
Documentation checklist
Essential items to gather
- Account email and username used to subscribe.
- Order confirmation or receipt showing charge date and amount.
- Payment method details (last four digits of card, platform used).
Supporting evidence
- Screenshots of subscription status, billing history, or unhelpful support responses.
- Copy of any promotional offer terms or screenshots showing advertised pricing.
- Dates and notes of calls or chats with Customer Care including agent names if available.
Common mistakes
Cancelling the wrong place
Users often cancel on the NYTimes website but subscribed via the App Store or Google Play, leaving the app store subscription active.
Always check which platform billed you and cancel there to stop future charges.
Timing and confirmation
Not disabling auto‑renew early enough (iOS requires turning auto‑renew off at least 24 hours before period end) can result in an extra charge.
Also, failing to keep cancellation confirmation or email can complicate disputes about post‑cancellation charges.
Assuming refunds
Many subscribers assume cancellation entitles them to a pro‑rata refund; NYTimes usually does not offer refunds for unused time.
If you expect a refund, raise the issue immediately with Customer Care and provide supporting evidence.
Comparative recap
Quick method comparison
| Method | How to cancel | Refund likely | Effective time | Notes |
|---|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → Select NYT → Turn off auto‑renew | Unlikely (standard policy: non‑refundable) | End of current billing period (turn off ≥24 hrs before) | App Store link |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel | Unlikely (case‑by‑case for errors/fraud) | End of current billing period | Play Store help |
| NYTimes website / Customer Care | Account Settings → Subscription → Cancel OR call/email/chat Customer Care | Unlikely, but discretionary for billing errors | End of current billing period | Phone: +1 917 672 8608; email: customercare@nytimes.com |
Summary
Cancel via the platform that billed you for fastest results and keep confirmation proof.
Refunds are not commonly granted; escalate with documentation if you suspect billing error or fraud.
After cancelling
Immediate next steps
- Save or screenshot your cancellation confirmation and billing history.
- Monitor your bank or card statements for any unexpected charges in the following billing cycle.
Where to get help
- NYTimes cancellation help: How to cancel.
- Terms of Sale and refund policy: Terms of Sale.
- App Store listing: NYT on App Store.
Address
Postal address
The New York Times Company, Attn: Subscriptions/Cancellations,
8 Bloomsbury Street, London, WC1B 3SR, United Kingdom
Customer care contact
Phone: +1 917 672 8608
Email: customercare@nytimes.com
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.