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Cancel THE GUARDIAN
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I hereby notify you of my decision to terminate the contract relating to the The Guardian service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel The Guardian: Easy Method
What is The Guardian
Overview
The Guardian is a news organisation that produces journalism for digital platforms, apps and print editions. In New Zealand you can access The Guardian through the iOS app, the website and third‑party magazine services such as Readly.
Content and access
The Guardian app offers premium features such as ad‑free reading, offline access, puzzles and Live/Discover sections when you subscribe. Access and features depend on the subscription type and the platform used to purchase it.
How to cancel The Guardian
Cancel iOS in‑app subscription (Apple)
- Open Settings on your iPhone or iPad and tap your name, then Subscriptions.
- Find "The Guardian" subscription, tap it and choose Cancel Subscription.
- Confirm cancellation; Apple manages billing and refunds for in‑app purchases.
Cancel Readly subscription
- Open the Readly app or go to readly.com and sign in to your account.
- Go to Account > Subscriptions and follow the cancellation steps provided by Readly.
- Readly controls billing, access and refunds for subscriptions purchased through its platform.
Contact Guardian support
- If you purchased directly from The Guardian website, sign in to your account and cancel via the subscription or membership page.
- If you need additional help, contact The Guardian customer service with your order details and request cancellation.
- Keep receipts and screenshots ready when contacting support.
What happens when you cancel
Access after cancellation
When you cancel a recurring subscription you generally keep access until the end of the current paid period. Cancellation prevents future renewals but does not usually provide an immediate pro‑rata refund.
Billing and renewal
- Apple handles billing for iOS in‑app purchases; future charges stop after cancellation is confirmed by Apple.
- Readly and The Guardian website subscriptions stop renewing after cancellation according to their billing cycle.
Data and account
Cancelling a paid subscription does not usually delete your account or reading history. You may need to request account deletion separately if you want data removed.
Will I get a refund?
Refund policy by purchase method
If you bought a subscription via Apple's in‑app purchase system, Apple processes refund requests. Visit Apple Support to request a refund.
If you subscribed via Readly, refunds are handled under Readly's terms and support process. If you subscribed directly through The Guardian's website, The Guardian assesses refund requests case‑by‑case.
Exceptions and special cases
- Refunds may be granted for duplicate charges, billing errors or where required by consumer law.
- Statutory rights in New Zealand can affect refund outcomes (see the consumer rights section below).
- Keep purchase receipts and screenshots to support any refund claim.
The Guardian plans and pricing
Plans table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| The Guardian (iOS in‑app purchase - Monthly Subscription) | NZ$16.99 | Monthly | App Premium access (e.g., ad‑free, offline reading, puzzles, Live and Discover) |
| The Guardian (iOS in‑app purchase - Annual Subscription) | NZ$169.99 | Annual | App Premium access (full app benefits, ad‑free, offline reading) |
| Readly - The Guardian magazine (via Readly) | NZ$19.99 | Monthly | Unlimited access to The Guardian magazine within Readly digital magazine platform |
Notes on pricing
All prices are shown in New Zealand dollars as displayed in the New Zealand App Store or via the Readly platform. Taxes may be included or shown separately depending on the platform.
Your consumer rights in New Zealand
Key laws that may apply
The Consumer Guarantees Act and the Fair Trading Act provide important protections for consumers in New Zealand. These laws cover the quality and accuracy of goods and services and protect against misleading conduct.
How to seek help
- Contact the seller (Apple, Readly or The Guardian) first to resolve the issue.
- If unresolved, you can contact Consumer Protection bodies such as Consumer NZ or the Commerce Commission for guidance.
- Consider contacting your payment provider (bank or card issuer) to request a chargeback if there is an unauthorised or incorrect charge.
Customer experiences
Positive feedback
Many subscribers praise The Guardian's journalism and find app premium features like offline reading and ad‑free browsing valuable. Readly users often appreciate access to multiple magazines for one fee.
Common complaints
Some users report confusion over where to cancel (Apple vs Readly vs The Guardian website) and unexpected renewals when cancellation steps are not completed correctly.
Documentation checklist
What to gather before contacting support
- Order confirmation or receipt showing the purchase date and price.
- Your Apple ID or transaction ID for in‑app purchases.
- Screenshots of subscription status in the app, Readly account page, or App Store.
- Contact email used for the subscription and any reference numbers.
Where to use these documents
- Provide them to The Guardian support, Readly support, or Apple Support when requesting cancellation or a refund.
- Use them if you escalate the matter to your bank or a consumer protection agency.
Common mistakes
Deleting the app instead of cancelling
Removing The Guardian app from your device does not cancel an active subscription. Subscriptions must be cancelled in the App Store, Readly account page, or directly with The Guardian depending on how you purchased.
Using the wrong account or store
Cancelling under a different Apple ID or on the wrong platform will not stop charges. Always confirm which account was used to subscribe and cancel from that account.
Comparative recap
Quick comparison table
| Plan | Price (NZ$) | Best for |
|---|---|---|
| The Guardian (iOS Monthly) | NZ$16.99 | Monthly app users who want flexibility |
| The Guardian (iOS Annual) | NZ$169.99 | Frequent readers wanting a lower yearly rate |
| Readly - The Guardian magazine | NZ$19.99 | Magazine readers who want multiple titles in one app |
Recommendation
To avoid unwanted renewals, confirm which platform processed your payment, cancel there, and keep a copy of the confirmation. For refunds, follow the purchase platform's support route first.
After cancelling
What to check after cancellation
- Confirm you received a cancellation confirmation email or notification from the platform.
- Verify that access continues until the end of your paid period and that no further charges are posted.
- Keep all cancellation and billing records for 30 - 90 days in case of disputes.
Useful links
- Apple Support - Cancel a subscription
- Readly Help & Support
- The Guardian Help Centre
- Consumer NZ - consumer advice
Address
Regional office for Australia and New Zealand
The Guardian
Level 3, 19 Foster Street, Surry Hills, NSW 2010, Australia
UK office (alternative contact)
The Guardian
Kings Place, 90 York Way, London N1 9GU, United Kingdom