Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the The Telegraph service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel The Telegraph: Easy Method
What is The Telegraph
Overview
The Telegraph is a UK-based news publisher offering digital subscriptions for news, the e-paper (digital replica), puzzles and newsletters.
Subscriptions are available via the Telegraph website and through mobile app stores (Apple App Store and Google Play).
Products and access
Products include the Telegraph news app, the e-paper replica and additional digital content such as puzzles and newsletters.
Access depends on how you subscribed: direct via the Telegraph website or through an app store account (Apple or Google Play).
How to cancel The Telegraph
Cancel via iOS (App Store)
- Open Settings on your Apple device, tap your name, then Subscriptions.
- Find "The Telegraph" subscription and turn off auto‑renew at least 24 hours before the current period ends.
- No in‑app cancellation is permitted during an active subscription; cancellation must be done through Apple.
Cancel via Android (Google Play) and Web
- Google Play: Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions, and cancel the Telegraph subscription there.
- Web (direct): Use The Telegraph site: My Account → Manage your details to cancel, or call Telegraph customer service to request cancellation.
- Cancellations made on the website or by phone take effect at the end of the current paid period; keep confirmation details.
What happens when you cancel
Access after cancellation
After cancellation you retain full access until the end of your current paid period.
No further automatic renewals will occur once cancellation has been processed for that billing cycle.
Data and account status
Your account and any saved settings generally remain available; personal data is handled under the Telegraph’s privacy policy.
Cancellation does not automatically delete your account - contact customer service if you need account removal.
Will I get a refund?
General refund policy
Digital subscription payments are generally non‑refundable and there are no pro‑rated credits for unused portions of a subscription.
The Telegraph may issue refunds or credits only at its sole discretion in exceptional cases.
Specific exceptions
- Puzzmo Plus linking: If eligible and you contact Customer Service within 30 days of purchase, a partial refund may be issued (processed within about 10 days) and subscriptions can be linked.
- Usage subscriptions/virtual items: These items are non‑refundable and cannot be transferred, except as set out in applicable additional terms.
- App store purchases: Refunds for purchases made through Apple or Google may need to be requested from the respective store.
The Telegraph plans and pricing
Available NZ pricing (examples)
Pricing can vary by platform and by local App Store conversions; below are observed prices for New Zealand customers.
Always check the App Store or Telegraph site for the exact amount charged to your account.
Plan details
| Plan | Price (NZ$) | Period | Features | Notes |
|---|---|---|---|---|
| The Telegraph: UK & World News - App (iOS) | NZ$39.99 | Varies | Full access to Telegraph content via app (news, digital edition, puzzles, newsletters) | Price shown in NZ App Store listing: App Store |
| The Telegraph e-paper - digital replica (PressReader) | NZ$23.99 (approx.) | Monthly | Complete digital replica of Daily and Sunday Telegraph delivered to device | App lists AU$19.99/month (converted to NZ$ approx): e-paper app |
Your consumer rights in New Zealand
Summary of applicable law
New Zealand consumer law (for example, the Consumer Guarantees Act and the Fair Trading Act) can give rights where services are not as described or fail to meet guarantees.
These laws may provide remedies including refunds or cancellation where a supplier has failed to deliver the service promised.
Practical enforcement and escalation
The Telegraph’s stated terms (non‑refundable subscriptions, limited web cancellation options, no pro‑rata credits) can complicate enforcement of rights.
If billing or cancellation issues are unresolved, consider disputing the charge with your bank or seeking help from NZ consumer protection organisations or dispute resolution services.
Customer experiences
Positive reports
Some customers report successful escalation outcomes, including refunds and goodwill gestures after persistent follow‑up with support.
These cases suggest persistence and clear documentation can sometimes achieve a resolution.
Negative reports
Many users complain of unexpected auto‑renewals, difficulty cancelling (often requiring a phone call), and continued billing despite cancellation confirmations.
There are also reports of delayed or denied refunds, especially for purchases made via Google Play.
Documentation checklist
Essentials to collect
- Order confirmation email and subscription receipt (from Telegraph, Apple or Google).
- Account email address and subscription ID or reference number.
- Dates of purchase, renewal and cancellation attempts.
Support and proof items
- Screenshots of subscription settings and cancellation screens.
- Bank or card statements showing charges.
- Notes of customer service calls, including dates, times and agent names if available.
Common mistakes
Assuming web cancellation applies to app store subscriptions
Many users try to cancel via the Telegraph website even though their subscription was taken via Apple or Google Play.
If you subscribed through an app store, you must cancel through that store - website cancellation will not stop the store billing.
Missing timing and confirmation
Users sometimes fail to turn off auto‑renew at least 24 hours before the period ends and are charged for the next cycle.
Not keeping a cancellation confirmation or reference number makes disputes harder to resolve with support or your bank.
Comparative recap
Quick method comparison
The table below summarises the main cancellation routes, timing and refund expectations for quick reference.
At-a-glance comparison
| Platform | How to cancel | Timing | Refunds / Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple device Settings → Subscriptions | Turn off auto‑renew ≥24 hours before period end | No in‑app cancellation; refunds handled by Apple; Telegraph not able to stop Apple billing directly |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | Cancel before next billing date to avoid renewal | Refunds handled by Google Play; users report occasional delays or disputes |
| Web (Direct via Telegraph site) | Cancel in My Account → Manage your details or call customer service | Cancellation takes effect at end of current period | No pro‑rated refunds; Telegraph may issue discretionary refunds in limited cases |
After cancelling
Actions to take immediately
- Keep confirmation emails or screenshots of cancellations and subscription status.
- Monitor your bank or card statements for any unexpected post‑cancellation charges.
Useful links and next steps
- Telegraph app listing (NZ): App Store - The Telegraph
- Telegraph e-paper app listing: App Store - e-paper
- If unresolved, consider contacting your card issuer to dispute charges and seek assistance from NZ consumer advocacy groups such as Consumer NZ or the Commerce Commission: comcom.govt.nz.
Address
Mailing address
Telegraph Media Group
111 Buckingham Palace Road, SW1W 0DT, London, United Kingdom
Notes about international contact
No specific New Zealand postal address was located; international correspondence typically uses the UK address above.
For the fastest outcome, use the account management options or the app store used to purchase the subscription, and retain all supporting documentation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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