Cancel The Week: Step-by-Step Guide

What is The Week

Overview

The Week is a weekly current-affairs magazine that summarises news, opinion and analysis from many sources into concise briefing-style pages.

It is available in print and digital formats, including an app on iOS and Android and subscriptions via the publisher's website.

Formats and distribution

The Week is distributed as a physical magazine by mail and as a digital edition through apps and web access.

Subscription terms and management differ by purchase channel (App Store, Google Play, or the publisher's website).

How to cancel The Week

Cancel via App Store (iOS)

• Open Settings on your iPhone or iPad and tap your name, then Subscriptions.
• Find The Week subscription and turn off Auto-Renew at least 24 hours before the end of the current period.
• Note: you cannot cancel to get a refund for the active subscription period; turning off Auto-Renew prevents the next billing cycle.

Cancel via Google Play (Android) and web

• Google Play: Open Play Store > Menu > Subscriptions and select The Week to cancel. There is no specific public policy found for The Week via Google Play; follow Google Play steps if available.
• Web / Print: Log into your account on The Week website or contact customer service to request cancellation.
• If cancelling print within 30 days, request a refund for unmailed issues (see refund section).

What happens when you cancel

Access after cancellation

For app subscriptions, cancelling auto-renewal usually allows access until the end of the paid period; active-period cancellations do not shorten access.

For print subscriptions, cancellation stops future mailings; you may retain already mailed issues.

Data, renewals and receipts

Cancellation stops future renewals but does not necessarily delete account data; check your online account or contact customer service to request data removal.

Keep receipts from the App Store, Google Play or the publisher’s website as proof of purchase in case you need a refund or to escalate a dispute.

Will I get a refund?

Print subscription refunds

If you cancel a web/print subscription within 30 days, you are entitled to a full refund for any unmailed issues.

Contact the publisher with order details to arrange the refund for unmailed issues.

Digital and app refunds

For App Store subscriptions: no refund is granted for the unused portion of an active subscription; canceling prevents future renewals and any free-trial benefit is forfeited.

For Google Play: no specific public policy for The Week was found; generally, refunds depend on Google Play or publisher rules and timing.

The Week plans and pricing

Summary table

Notes on pricing

Prices differ by country, platform and subscription length; if no specific data is shown, pricing varies by offer and currency.

Check the relevant app store or theweek.co.uk/subscribe for current offers and exact charges.

Your consumer rights in New Zealand

Legal overview

In New Zealand, consumers generally have a 14-day 'cooling-off' period for online digital purchases, unless the consumer agrees to start use and waive that right.

Apple and some publishers may state 'all sales final', which can conflict with NZ consumer protections under the Consumer Guarantees Act and Fair Trading Act.

Practical actions if refund refused

• Ask the seller for a written explanation if a refund is refused.
• If you are not satisfied, contact your bank to ask about a chargeback or dispute the card payment.
• Escalate to the Disputes Tribunal or Consumer Protection authorities (e.g., Consumer Protection NZ or Commerce Commission) if necessary.

Customer experiences

Positive feedback

Many readers praise The Week for concise, balanced summaries and useful curated content that saves reading time.

Some review aggregations show broadly positive sentiment and regard the magazine as legitimate and valuable.

Negative feedback

Common complaints include delivery or subscription administration issues, unclear renewal notices, and poor customer service response.

App users report glitches, crashes, and access problems that have led to frustration with digital reliability.

Documentation checklist

What to gather before you cancel

• Order number or subscription ID from your confirmation email.
• Receipt from Apple App Store, Google Play or the publisher's website.
• Your account email, billing address and the date of purchase or renewal.

Evidence for disputes

• Screenshots of billing transactions and subscription pages.
• Photos or tracking details showing missed or damaged print deliveries.
• Copies of correspondence with customer service and any reference numbers.

Common mistakes

Timing and auto-renew

Many subscribers assume cancelling during an active period will prorate or refund the remainder; with app subscriptions this is usually not the case.

Always turn off auto-renew at least 24 hours before the period end for App Store subscriptions to avoid another charge.

Using the wrong channel

Trying to cancel a web/print subscription via the App Store (or vice versa) can cause confusion; cancel through the channel you used to subscribe.

Not keeping receipts or order details makes refunds and disputes harder - retain proof of purchase.

Comparative recap

Quick comparison

Key takeaway

Cancellation and refund outcomes depend on where you bought the subscription; app-store purchases are handled by the store, while web/print purchases are handled by the publisher.

In New Zealand, consumer rights may provide additional recourse if you are refused a legitimate refund.

After cancelling

Monitoring and follow-up

Keep an eye on your bank statement to confirm no further charges appear after cancellation and the end of the paid period.

Save confirmation emails or screenshots showing cancellation and any refund arrangements.

Helpful links

• Manage subscriptions on Apple
• Manage subscriptions on Google Play
• Consumer Protection New Zealand
• New Zealand Commerce Commission
• The Week - subscription information (publisher)

Address

Postal contact (UK)

The Week, PO Box 843, Haywards Heath, RH16 9NY, United Kingdom.

Subscribers in New Zealand typically use the publisher's online contact form or the UK postal address if a local address is not provided.

Next steps

If you cannot cancel through your app store or online account, gather the documentation listed above and contact customer service using the details on theweek.co.uk.

If a satisfactory resolution is not reached, follow the NZ consumer rights and escalation options outlined in this guide.