Cancel 123 Cards: Easy Method

What is 123 Cards

Overview

123 Cards is an online service for sending ecards and premium digital cards with customization, scheduling and delivery notifications.

The service offers a membership that unlocks unlimited premium ecards, no ads and features like uploads, print and multi-channel sending.

Main features

Key features include a large card library, reminders for important dates, personalization options and an address book for repeat recipients.

Memberships are priced in USD and billed on monthly, annual or two‑year cycles with various savings for longer plans.

How to cancel 123 Cards

Cancel on the Web

• Go to your account on 123cards.com.
• Find the membership or subscription section and choose "Cancel membership" to stop auto‑renewal.
• After cancelling, keep a screenshot or confirmation email showing the cancellation date and your account email.

Cancel via iOS (App Store)

• Subscriptions purchased through the iOS app must be cancelled in the Apple App Store via your device settings.
• Open Settings → your name → Subscriptions, then select the 123 Cards subscription and Cancel.
• Refunds for App Store purchases are handled by Apple; see Apple billing support.

Cancel via Google Play

• If you subscribed through Google Play, manage and cancel the subscription in the Google Play Store app under Subscriptions.
• Open the Play Store → Profile → Payments & subscriptions → Subscriptions and cancel the 123 Cards subscription.
• Google Play handles billing and refund requests for Play purchases per their policies.

Additional contact options

• 123 Cards' official membership terms give the company address in Denmark for contact: Strandvejen 100, 2900 Hellerup.
• If cancellation does not process or you need written proof, include account email, order ID and screenshots when contacting support or your bank.

What happens when you cancel

Access after cancellation

When you cancel, you retain membership features until the current paid term ends.

There is no immediate loss of access; features remain active through the period you paid for.

Auto‑renewal and billing

Cancellation stops future auto‑renewal but does not create a refund for the current billing period.

If you cancel a free trial during the trial period you will avoid being charged at the trial end.

Data and account

Your account and any saved contacts or sent cards typically remain available, but premium features will be removed after the term ends.

Export any important data (address book, custom cards) before the membership lapses if you need to keep it.

Will I get a refund?

Official refund policy

• 123 Cards' web membership terms state payments are non‑refundable and there are no refunds for periods already commenced. View terms.
• If you signed up on a free trial, cancel during the trial to avoid the first charge; otherwise the card on file will be charged at renewal.

Possible exceptions and timing

• Occasionally refunds may be issued by goodwill or after a dispute; this is not guaranteed but can occur.
• If a refund is issued, 123 Cards notes funds are released and usually appear in your bank within 1 - 2 business days, though some banks may take 4 - 5 business days. Processing info.
• For App Store or Google Play purchases, refund requests are handled by Apple or Google via their own processes.

123 Cards plans and pricing

Plans overview

Official prices are listed in USD. NZD values below are approximate conversions (1 USD ≈ 1.70 NZD as of mid‑January 2026).

Actual charged amounts may vary due to exchange rates and payment provider fees.

Pricing table

Your consumer rights in New Zealand

Cooling‑off and digital content

New Zealand consumer law treats immediately delivered digital content differently from physical goods.

If digital content is provided and enjoyed immediately, the 14‑day cooling‑off right may not apply, and a "no‑refund" clause can be enforceable once access begins.

Dispute options

• If cancellations fail or charges are unauthorized, you may raise the issue with your bank or payment provider and ask for a chargeback or dispute investigation.
• You can also seek remedies through the Disputes Tribunal if you believe the company has not met its obligations or misrepresented cancellation options.

Customer experiences

Positive feedback

• Users praise the wide selection of cards and the service for last‑minute sends and reminders. Trustpilot.
• Many appreciate customization features, address book, delivery/open notifications and an easy interface for creating personal cards.

Negative feedback

• Some customers report not receiving e‑cards despite them being marked as sent, with unclear resolution paths. Trustpilot.
• There are complaints about unexpected charges and difficulties cancelling; a number of reviewers state they were charged after attempting to cancel. Sitejabber.

Documentation checklist

What to gather before you cancel

• Account email address and username used with 123 Cards.
• Order ID or subscription reference and the date you were charged.
• Payment method details (card last 4 digits), screenshots of subscription settings and any confirmation emails.

What to include if you contact support or your bank

• A clear statement that you are cancelling the subscription, with the account email and exact dates.
• Evidence of cancellation attempts, screenshots of the subscription status and receipts showing charges you dispute.
• Preferred resolution (stop future charges, refund request) and contact details for follow up.

Common mistakes

Not cancelling in the correct place

Many users try to cancel inside the 123 Cards website when the subscription was purchased in the App Store or Google Play.

If you bought via iOS or Android, you must cancel through Apple or Google - cancelling on the website will not stop app store renewals.

Assuming automatic refunds for partial periods

Users sometimes expect prorated refunds after cancelling mid‑period; 123 Cards' terms state payments are non‑refundable once the period has started.

If you need a refund due to an error or unauthorized charge, gather evidence and contact your bank or payment provider promptly.

Comparative recap

At‑a‑glance comparison

This table summarises how cancellations and refunds differ by purchase channel.

Keep these differences in mind when you decide where to manage your subscription.

Summary table

After cancelling

Check your bank and receipts

Monitor your bank statement to confirm future renewals have stopped and to ensure no further charges occur.

Allow a few business days for any authorised refund to appear if one is issued.

Useful links

• 123 Cards membership terms
• When will I see the money in my bank account?
• Apple billing support (NZ)
• User reviews (Trustpilot)

Address

Official postal address

123cards

Strandvejen 100, 2900 Hellerup, Denmark

What to include in mail

• Your account email, subscription reference or order ID, and a clear cancellation request.
• Copies of receipts or screenshots showing the subscription and any failed cancellation attempts.