Cancel 123Rf: Easy Method

What is 123Rf

Overview

123RF is a stock content platform that sells images, vectors, videos and audio to individuals and businesses worldwide. It offers credit packs, monthly and annual subscriptions, and a Plus plan for extended rights.

How it is used

Customers use 123RF to license creative assets for marketing, publishing and design projects. Accounts can be managed online and purchases are typically processed in USD with local currency conversion at checkout.

How to cancel 123Rf

Cancel via website (recommended)

• Sign in to your account on the 123RF website.
• Go to Account Settings or Subscription settings and turn off automatic renewal.
• Your subscription will remain active until the end of the current billing period; no further renewals will occur.
• See the official policy: 123RF cancellation policy.

Contact support for help

• If you need assistance, email [email protected] or call +64 9 889 8808 (shared NZ/AU contact).
• If you purchased via Apple App Store or Google Play, follow those platforms’ cancellation procedures instead of the web settings.

What happens when you cancel

Access after cancellation

When you cancel auto-renewal on the web your subscription remains active until the end of the paid period. You keep access to any remaining downloads or subscription features until that end date.

Account data and renewal

123RF retains account data and purchase history for support and record-keeping. After the period ends the subscription stops renewing and features tied to the plan are disabled.

Will I get a refund?

Standard web purchase refund rules

• Within 14 days of a purchase or auto-renewal on the web: full refund if no content has been downloaded.
• After 14 days with no downloads: a 50% cancellation fee applies to the purchase price.

Exceptions and usage-based adjustments

• If any content has been downloaded, 123RF may apply a discretionary price-adjustment charge based on usage.
• Annual or monthly Plus plans purchased on the web are generally non-refundable during the subscription term; cancelling may trigger a charge equal to discounts previously applied.
• Purchases via App Store or Google Play are subject to Apple/Google refund policies rather than 123RF’s web policy.

123Rf plans and pricing

Pricing overview

No exact New Zealand Dollar pricing is publicly listed on 123RF; prices are shown in USD and converted at checkout. Local pricing often varies by plan and region.

Common plan types

Typical offerings include credit packs, monthly subscriptions, annual subscriptions, and Plus plans with extended rights. Exact NZD amounts are set at purchase.

Your consumer rights in New Zealand

General consumer protections

New Zealand consumer law provides remedies when services are not supplied with reasonable care and skill or as described. These rights supplement company policies and can be used if the service is faulty or misrepresented.

Applying rights to digital services

Digital content and subscription services have protections under NZ law, but practical outcomes may vary based on the vendor’s terms and the purchase channel (web vs app stores).

If you believe your consumer rights are breached, consider contacting Consumer NZ or the Commerce Commission for guidance.

Customer experiences

Positive feedback

• Users praise the wide range of images and useful free image options for small budgets.
• Many find the platform suitable for typical creative workflows and licensing needs.

Negative feedback

• Complaints include confusing pricing, lack of transparency around credit packs and surcharges.
• Some users report difficulties obtaining refunds or cancelling subscriptions and slow support responses for content reviews.

Documentation checklist

Essential items to gather

• Order number or invoice reference for the purchase or renewal.
• Account email and username used on 123RF.
• Payment proof (bank or card statement) showing the charge date and amount.

Useful supporting evidence

• Screenshots of account subscription settings showing auto-renewal status.
• A list of downloaded assets with dates, if any were downloaded.
• Copies of email exchanges with 123RF support or screenshots of responses.

Common mistakes

Not disabling auto-renew promptly

Many users forget to turn off auto-renew and are charged for another period. Always check subscription settings before the renewal date to avoid unexpected charges.

Assuming app purchases follow web rules

Purchases made through the Apple App Store or Google Play are controlled by those platforms. Cancelling via the 123RF website will not stop an App Store or Google Play renewal.

Comparative recap

At-a-glance comparison

The table below summarises cancellation and refund likelihood by purchase method and plan type. Use it to decide the fastest route for support or refund requests.

How to use this recap

Match your purchase channel and plan to the row that fits your situation, then follow the suggested cancellation route and refund expectations.

After cancelling

What to monitor

Check your email for a cancellation confirmation from 123RF and watch for any final charges on your payment method. Keep evidence of the cancellation confirmation for disputes.

Helpful links and next steps

• 123RF cancellation policy
• Support email: [email protected] - Phone (NZ): +64 9 889 8808
• Consumer NZ - for local consumer advice.

Address

Local contact details

123RF does not publish a specific New Zealand postal address for cancellations. New Zealand users share the regional phone number +64 9 889 8808 and email [email protected] for support.

Where to send requests

For account cancellations and refund requests, use the web account settings first, then email [email protected] if you need direct assistance. For App Store or Google Play purchases, contact the relevant platform.