Servicio de cancelación N°1 en Spain
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio 123Rf.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancel 123Rf: Easy Method
What is 123Rf
Overview
123RF is a stock content platform that sells images, vectors, videos and audio to individuals and businesses worldwide. It offers credit packs, monthly and annual subscriptions, and a Plus plan for extended rights.
How it is used
Customers use 123RF to license creative assets for marketing, publishing and design projects. Accounts can be managed online and purchases are typically processed in USD with local currency conversion at checkout.
How to cancel 123Rf
Cancel via website (recommended)
- Sign in to your account on the 123RF website.
- Go to Account Settings or Subscription settings and turn off automatic renewal.
- Your subscription will remain active until the end of the current billing period; no further renewals will occur.
- See the official policy: 123RF cancellation policy.
Contact support for help
- If you need assistance, email info@123rf.com or call +64 9 889 8808 (shared NZ/AU contact).
- If you purchased via Apple App Store or Google Play, follow those platforms’ cancellation procedures instead of the web settings.
What happens when you cancel
Access after cancellation
When you cancel auto-renewal on the web your subscription remains active until the end of the paid period. You keep access to any remaining downloads or subscription features until that end date.
Account data and renewal
123RF retains account data and purchase history for support and record-keeping. After the period ends the subscription stops renewing and features tied to the plan are disabled.
Will I get a refund?
Standard web purchase refund rules
- Within 14 days of a purchase or auto-renewal on the web: full refund if no content has been downloaded.
- After 14 days with no downloads: a 50% cancellation fee applies to the purchase price.
Exceptions and usage-based adjustments
- If any content has been downloaded, 123RF may apply a discretionary price-adjustment charge based on usage.
- Annual or monthly Plus plans purchased on the web are generally non-refundable during the subscription term; cancelling may trigger a charge equal to discounts previously applied.
- Purchases via App Store or Google Play are subject to Apple/Google refund policies rather than 123RF’s web policy.
123Rf plans and pricing
Pricing overview
No exact New Zealand Dollar pricing is publicly listed on 123RF; prices are shown in USD and converted at checkout. Local pricing often varies by plan and region.
Common plan types
Typical offerings include credit packs, monthly subscriptions, annual subscriptions, and Plus plans with extended rights. Exact NZD amounts are set at purchase.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Credit packs | Varies | One-off credits for downloads; price set at checkout in local currency. |
| Monthly subscription | Varies | Auto-renews monthly; cancel in account settings to stop renewal. |
| Annual subscription | Varies | Prepaid yearly; refunds generally not permitted during the term. |
| Plus plans | Varies | May include extended rights; cancellations can incur adjustment equal to earlier savings. |
Your consumer rights in New Zealand
General consumer protections
New Zealand consumer law provides remedies when services are not supplied with reasonable care and skill or as described. These rights supplement company policies and can be used if the service is faulty or misrepresented.
Applying rights to digital services
Digital content and subscription services have protections under NZ law, but practical outcomes may vary based on the vendor’s terms and the purchase channel (web vs app stores).
If you believe your consumer rights are breached, consider contacting Consumer NZ or the Commerce Commission for guidance.
Customer experiences
Positive feedback
- Users praise the wide range of images and useful free image options for small budgets.
- Many find the platform suitable for typical creative workflows and licensing needs.
Negative feedback
- Complaints include confusing pricing, lack of transparency around credit packs and surcharges.
- Some users report difficulties obtaining refunds or cancelling subscriptions and slow support responses for content reviews.
Documentation checklist
Essential items to gather
- Order number or invoice reference for the purchase or renewal.
- Account email and username used on 123RF.
- Payment proof (bank or card statement) showing the charge date and amount.
Useful supporting evidence
- Screenshots of account subscription settings showing auto-renewal status.
- A list of downloaded assets with dates, if any were downloaded.
- Copies of email exchanges with 123RF support or screenshots of responses.
Common mistakes
Not disabling auto-renew promptly
Many users forget to turn off auto-renew and are charged for another period. Always check subscription settings before the renewal date to avoid unexpected charges.
Assuming app purchases follow web rules
Purchases made through the Apple App Store or Google Play are controlled by those platforms. Cancelling via the 123RF website will not stop an App Store or Google Play renewal.
Comparative recap
At-a-glance comparison
The table below summarises cancellation and refund likelihood by purchase method and plan type. Use it to decide the fastest route for support or refund requests.
How to use this recap
Match your purchase channel and plan to the row that fits your situation, then follow the suggested cancellation route and refund expectations.
| Method / Plan | Refund likelihood | Key condition | How to cancel |
|---|---|---|---|
| Web purchase (within 14 days, no downloads) | High (full refund) | No downloads made | Disable auto-renew in Account Settings; contact support for refund. |
| Web purchase (after 14 days, no downloads) | Partial (50% cancellation fee) | No downloads but outside 14-day window | Disable auto-renew; request refund - 50% fee likely applied. |
| Web purchase with downloads | Uncertain (price adjustment possible) | Any downloaded content | Contact support with evidence; company may charge usage-based adjustment. |
| Annual / Plus plans | Low (generally non-refundable) | Prepaid term and discounted pricing | Cancel renewal in account; expect possible charge reflecting earlier discounts. |
| App Store / Google Play purchases | Varies (subject to platform policies) | Governed by Apple/Google refund rules | Use Apple or Google Play support to cancel or request refund. |
After cancelling
What to monitor
Check your email for a cancellation confirmation from 123RF and watch for any final charges on your payment method. Keep evidence of the cancellation confirmation for disputes.
Helpful links and next steps
- 123RF cancellation policy
- Support email: info@123rf.com - Phone (NZ): +64 9 889 8808
- Consumer NZ - for local consumer advice.
Address
Local contact details
123RF does not publish a specific New Zealand postal address for cancellations. New Zealand users share the regional phone number +64 9 889 8808 and email info@123rf.com for support.
Where to send requests
For account cancellations and refund requests, use the web account settings first, then email info@123rf.com if you need direct assistance. For App Store or Google Play purchases, contact the relevant platform.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.