Cancel Kids Pass: Simple Process

What is Kids Pass

Overview

Kids Pass is a membership service that offers discounts, deals and passes for family activities, events and attractions.

Subscriptions typically provide access to voucher codes, promotional passes and partner offers aimed at parents and children.

Where it operates

Kids Pass is operated from the United Kingdom but its service and marketing are used by customers in multiple countries, including New Zealand.

Local promotions or specific passes (for example a Bayfair promotional pass) may show New Zealand pricing where available.

How to cancel Kids Pass

Online via My Account

• Log in to the Kids Pass website at kidspass.co.uk.
• Go to "My Account" → Manage subscription and follow the cancellation steps provided there.
• Note: cancellation must be done on the website, not inside a mobile app.

Cancel by email

• You can also request cancellation by emailing [email protected].
• This method is commonly used for cancelling free trials; you should receive an email confirmation when the cancellation is processed.

What happens when you cancel

Access and renewal

Subscriptions auto-renew unless cancelled. Once cancelled, auto-renewal is stopped and future billing will not occur.

Access to subscription benefits is typically disabled from the cancellation date onward rather than at the end of the paid period.

Data and account

Your account and profile data are normally retained unless you request deletion via customer support.

If you want removal of personal data, contact support using the email above and request account deletion or data removal.

Will I get a refund?

General refund policy

There is no general right to a refund for paid subscriptions; fees are usually non-refundable except where required by law or at the company's discretion.

Expect refunds only in specific cases such as proven faults, misleading information or where local law requires a remedy.

Exceptions and in-app purchases

• Free trials must be cancelled before the trial ends to avoid being charged; cancelling mid‑trial prevents future billing but does not generate refunds for already-paid periods.
• If you paid via an in-app purchase (App Store or Google Play), refunds must be sought through the relevant store’s refund and dispute process.

Kids Pass plans and pricing

Current known plan

The following plan is an explicit New Zealand-priced pass that was found in available info.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees and remedies

Under New Zealand consumer protection law (for example the Consumer Guarantees Act), digital services should meet acceptable quality and fairness standards.

If Kids Pass materially fails to meet those standards or is misleading, you may be entitled to remedies such as repair, replacement, or refund depending on the circumstances.

Platform purchase rights

For purchases made through app platforms, Apple and Google each have their own refund and dispute procedures that may apply in addition to NZ consumer protections.

If you paid via App Store or Google Play, use the platform’s refund process as your first step for charge disputes.

Customer experiences

Positive feedback

Some users report that Kids Pass offers great savings and is easy to use for finding deals on family activities.

Reviews highlight genuine value on a range of activities when vouchers and offers work as advertised.

Common complaints

Other users report voucher codes that don’t work, offers that expire quickly, or advertised deals that are not available when booking.

Some members also say they did not receive trial-end notifications and experienced slow or frustrating customer support when cancelling.

Documentation checklist

Required information

• Account email address used to register the Kids Pass account.
• Subscription or order reference number (if available) and payment method details.
• Date you joined or the trial start date.

Optional supporting evidence

• Screenshot of your subscription page or billing statement showing the charge.
• Copies of any trial or promotional terms you received when signing up.
• Screenshot or copy of any error messages for voucher failures.

Common mistakes

Cancelling in the wrong place

Many members try to cancel inside a mobile app; however cancellations must be completed via the Kids Pass website or by email.

If you paid through the App Store or Google Play, you must follow the store’s subscription management too.

Trial and billing misunderstandings

Users often forget to cancel before a free trial ends and are surprised by the auto-charge; Kids Pass may not always send an obvious reminder.

Also, cancelling after a billing cycle has started does not usually generate a refund for the already-charged period.

Comparative recap

Quick comparison

Recommendation

If you want to stop future billing, cancel via the Kids Pass website and keep a confirmation email or screenshot.

For charge disputes, gather documentation and consider NZ consumer remedies or the app store dispute process as appropriate.

After cancelling

What to check

• Confirm you receive an email confirmation of cancellation and keep it for records.
• Verify access has ended and that no further charges are pending on your payment method.

Useful links

• Kids Pass website - Manage subscription
• Email Kids Pass support
• Apple App Store refunds and subscriptions
• Google Play refunds and subscriptions
• New Zealand consumer protection information

Address

Company address

Kids Pass Ltd

Charter House, First Floor, Altrincham, WA14 1HF, United Kingdom

Notes

There appears to be no New Zealand postal address for cancellations; use the website or the email above for faster handling.

If you require an official postal contact, the UK address is the primary office listed for the company.