Cancel Afr: Easy Method

What is Afr

Overview

Afr (the AFR brand referenced here) is a subscription news and content service providing digital access to journalism, analysis and related products. It operates subscription billing and customer support primarily through its website and major app stores.

Offerings

Offerings typically include monthly and annual digital subscriptions, plus occasional bundled or print-inclusive options. Specific plans and pricing vary by market and promotion.

How to cancel Afr

Via mobile apps

• iOS (App Store): Cancel through Apple directly by managing your subscriptions in your Apple ID settings. Apple handles billing, cancellations and refunds for App Store subscriptions.
• Android (Google Play): Cancel via the Google Play app or the Google Payments centre. Google manages billing and refund requests for Play Store subscriptions.

Via web (AFR direct)

• Contact AFR customer service to cancel a direct web subscription. Call at least 72 hours before your next billing date to avoid automatic renewal.
• Phone numbers: call 13 66 66 (Australia) or +61 2 7966 6900 (overseas). Cancellation takes effect at the end of your current billing cycle.

What happens when you cancel

Access and renewal

Cancellations made through AFR directly generally take effect at the end of your current billing period. You retain access until that date.

Data and account

Your account will remain available for login after cancellation unless AFR deletes accounts under its policies. saved payment details may be retained for a period according to AFR's data policy.

Will I get a refund?

Standard policy

Subscription fees are generally not refundable unless AFR's terms explicitly state otherwise. Monthly subscriptions do not receive partial refunds as a standard rule.

Exceptions and special cases

• Annual prepaid subscriptions: may be eligible for a prorated refund if more than one month remains on the term.
• Customer service discretion: AFR may offer credits, extensions or prorated refunds in limited circumstances, particularly for print delivery issues or outages longer than 24 hours.
• Cooling-off: AFR does not offer an automatic 14-day cooling-off right via its terms. Telemarketing orders may allow a 10 working day cooling-off cancellation for a full refund.

Afr plans and pricing

Plans overview

The exact plans and prices available to New Zealand customers can vary by promotion and whether you subscribe via the website, iOS or Android.

Notes on pricing

Where local or platform fees apply (App Store/Google Play), final prices shown at checkout may differ. If no specific pricing is available, see the table below.

Your consumer rights in New Zealand

Key laws

New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act. These laws address faulty or misrepresented goods and services.

What this means for you

• There is generally no automatic change-of-mind return right for digital subscriptions under the CGA.
• Terms that are misleading or unfair may be challenged under the Fair Trading Act.
• If a service is defective or not as described, remedies such as repair, replacement or refund may apply depending on the issue.

Customer experiences

Positive feedback

Some reviewers praise clear communication and a smooth process, reflected in higher Trustpilot scores for certain AFR-branded profiles. Positive comments often mention helpful customer service.

Negative feedback

Other users report a cumbersome cancellation process that can require phone calls, emails and identity checks, with delays before cancellation takes effect.

Trustpilot NZ has lower ratings in some listings, with complaints about moderation, deleted reviews and transparency issues.

Documentation checklist

What to prepare

• Subscription details (plan name, start date, billing frequency).
• Order or invoice numbers and proof of payment.
• Email address used for the subscription and account username.

How to present it

• Have a clear request: include account details, reason for cancellation, and whether you request a refund or credit.
• If calling, note the date and the representative's name; if emailing, keep copies of sent messages and replies.

Common mistakes

Delays and timing

Waiting until the last minute can cause an unwanted renewal. AFR direct cancellations require contact at least 72 hours before the next billing date to avoid renewal.

Using the wrong channel

Cancelling in the wrong place is a frequent error. Subscriptions bought through Apple or Google must be cancelled with Apple or Google respectively, not via AFR's website.

Assuming an automatic refund is also a common mistake; refunds depend on the channel and the subscription terms.

Comparative recap

Quick comparison

The table below summarises cancellation routes, refund responsibility and when the cancellation takes effect. Use it to choose the correct path for your subscription.

Which to choose

If you subscribed via an app store, use the app store. If you subscribed on AFR's site, contact AFR directly and allow at least 72 hours before billing.

After cancelling

Follow-up actions

• Keep confirmation of your cancellation (email or reference number) until the end of the billing period.
• Check that access ends on the expected date and that no further charges appear on your statement.

Useful links

• Manage subscriptions on Apple (support)
• Manage subscriptions on Google Play (support)
• AFR Help Centre
• Consumer NZ (rights and advice)

Address

Mailing address

GPO BOX 506, Sydney NSW 2001, Australia.

Customer service contacts

Phone: 13 66 66 (Australia) or +61 2 7966 6900 (overseas).

For App Store or Google Play subscriptions, contact Apple or Google support directly using their official support pages.