Cancel Arlo: Easy Method

What is Arlo

Overview

Arlo is a brand of home and business security cameras and cloud services that provide video recording, smart detection and remote monitoring.

The service combines hardware (cameras, base stations) with subscription cloud plans for video storage and enhanced features.

How it is delivered

Arlo offers device management through the Arlo Secure app and a web portal at my.arlo.com for account and subscription control.

Subscriptions and hardware sales are governed by Arlo’s Terms & Conditions and Terms of Sale specific to regions, including New Zealand.

How to cancel Arlo

Cancel via web or app

• Web: Log into my.arlo.com, go to Secure > My Arlo Account → Cancel Subscription.
• App: In the Arlo Secure app go to Profile > Plan > Modify Plan → Cancel Plan.

Cancel third-party subscriptions and written notices

• If you subscribed through the App Store or Google Play you must cancel through those platforms; Arlo cannot cancel those for you.
• If you prefer a written request, send a letter to Arlo Software Ltd at the New Zealand postal address below.

What happens when you cancel

Effect on billing and access

Subscriptions automatically renew until you cancel; you must cancel before the next billing charge to avoid renewal.

Cancellation takes effect the day after your current billing period ends; you retain access until that time.

Data and service changes

• Recorded video retained according to your plan and Arlo’s data retention policies until the subscription period ends.
• After the subscription ends some cloud features (history, smart detections) may stop working even if cameras continue recording locally.

Will I get a refund?

Arlo’s published policy

Arlo’s Terms for New Zealand state subscription fees are non-refundable and there are no refunds or credits for partially used periods, except at Arlo’s discretion.

Arlo may, in special cases, issue refunds, discounts or credits but this is discretionary and not an entitlement.

Exceptions and hardware returns

• Hardware returns: If returned within 14 days with proper return authorisation and packaging, Arlo may refund to the original payment method within 10 - 15 business days (Terms of Sale).
• Under consumer law you may still have rights to remedies despite Arlo’s no-refund policy (see consumer rights section).

Arlo plans and pricing

Subscription price table

Additional pricing notes

Hardware examples: Arlo Ultra 2 kit (2-cam NZ$1,099; 3-cam NZ$1,499; add-on NZ$500), Arlo Pro 4 3-pack NZ$788.46, Arlo Pro 5 2-pack NZ$399.

Some carriers (e.g. Spark) may bundle annual plans such as Plus for a set price (for example NZ$199) - check local offers.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, products must be of acceptable quality, fit for purpose and as described.

If Arlo hardware is faulty or services fail, you may be entitled to repair, replacement or refund under the CGA.

Digital services and other protections

• For digital subscription services, consumers expect services to be provided with reasonable care and skill; failures may attract remedies under the CGA and Fair Trading Act.
• Arlo’s contractual no-refund clauses may be unenforceable if they conflict with statutory consumer rights in New Zealand.

Customer experiences

Positive reports

Some users report good battery life even in very cold conditions and find the system simple to set up and effective.

Positive comments typically reference reliable detection and straightforward cloud access for stored video.

Negative reports

Many reviews cite poor customer service, difficulty cancelling subscriptions and frustration obtaining refunds or credits.

Other common complaints include high subscription costs, locked essential features behind paywalls, app instability and laggy video playback.

Documentation checklist

What to gather before cancelling

• Account email and password used for my.arlo.com or the Arlo Secure app.
• Payment method details and recent billing date to determine the billing period end.
• Order number or proof of purchase for hardware returns.

Evidence for disputes or refunds

• Screenshots of billing charges, subscription pages and any cancellation confirmations.
• Copies of correspondence with Arlo support and third-party stores (App Store / Google Play) if applicable.

Common mistakes

Failing to cancel the correct subscription

Many customers attempt to cancel through Arlo when the subscription was purchased through the App Store or Google Play.

If you used a third party you must cancel via that platform - Arlo cannot cancel those subscriptions for you.

Missing billing cut-off and not keeping records

Waiting until after the renewal date can result in an additional charge; cancellations must be made before the next billing charge.

Not saving confirmation emails or screenshots can make it harder to dispute unwanted renewals or request discretionary credits.

Comparative recap

Quick comparison table

Key takeaways

• Cancel before the next billing charge and keep confirmation evidence.
• If you subscribed via a third party, cancel via that store - Arlo cannot do it for you.
• For hardware returns act within 14 days with proper authorisation to be eligible for a refund.

After cancelling

Immediate steps

• Keep your cancellation confirmation and check the end date of your current billing period.
• Remove payment details from your Arlo account and uninstall the app if you no longer need it.

Further actions and links

If you need to review policies, see Arlo’s Terms & Conditions: Arlo Terms & Conditions (NZ).

For step-by-step cancellation help see Arlo support: How do I change or cancel my Arlo subscription plan?

Address

Postal address for written notices

Arlo Software Ltd

PO Box 33062, Wellington Mail Centre, Lower Hutt 5045, New Zealand

When to use the postal address

Send a written cancellation request if you prefer a formal paper record or if instructed by support to provide documentation by post.

Include your account details, cancellation request, and copies of any relevant receipts or screenshots to help processing.