Cancel Atg: Easy Method

What is Atg

Overview

ATG (often shown as ATG Tickets) is a ticketing and event sales service that sells theatre, live entertainment tickets and related merchandise such as programmes and parking.

The service operates via web and app channels and manages ticket orders, upsells (merchandise) and optional protections such as SecureMyBooking ticket refund protection.

Key characteristics

Tickets are generally treated as non-cancellable under ATG’s standard terms, while merchandise (upsells) bought via web or app may have a limited cancellation right.

ATG provides online help and Terms pages that explain cancellations, refunds and exchanges; site-specific procedures apply across web and app rather than separate App Store/Google Play flows.

How to cancel Atg

Cancelling merchandise (upsells)

• You may cancel merchandise (upsells) purchased via web or app within 14 days of delivery (for example programmes, parking).
• Steps: log into your ATG account, locate the order, request cancellation via the order page or contact ATG Help if no option is shown.
• Return the item if required; follow ATG’s return instructions to qualify for a refund of the purchase price and standard delivery cost.

Cancelling tickets

• Tickets themselves are not cancellable once bought except where ATG’s refund/exchange rules apply (for example cancelled or rescheduled events).
• If you purchased SecureMyBooking Ticket Refund Protection, follow that policy’s process for claiming a refund for covered circumstances.
• For event cancellations or material changes, ATG will typically offer exchanges, full credit vouchers or refunds when no alternative is available.

Contact and escalation methods

• Primary: use ATG’s Help centre or contact options on their site for ordinary cancellation requests and returns: ATG Help - refunds.
• Formal disputes or written notices can be sent to the registered NZ office (see Address section) if required for escalation.

What happens when you cancel

Access and fulfilment

If you cancel an eligible merchandise item within 14 days you must return it as instructed to stop further charges and trigger a refund.

Tickets generally remain valid and non-cancellable; event changes are handled by exchange, voucher or refund options as set by ATG.

Renewals and subscriptions

ATG does not generally operate recurring subscription plans for ticket purchases; check your account for any specific recurring services.

If you had any optional protections or add-ons, those policies determine whether you get a refund when cancelling.

Data and privacy

Cancelling an order does not automatically delete your account or personal data; ATG’s privacy policy sets retention rules and you may request data deletion separately.

Keep records of cancellation confirmations and return tracking until refunds are completed and reconciled with your bank.

Will I get a refund?

Standard ticket refunds

• Under normal circumstances, tickets are non-refundable per ATG’s help pages and terms.
• If an event is cancelled or materially changed and no suitable alternative is available, ATG will offer refunds or vouchers as appropriate.

Merchandise and cooling-off

• Merchandise (upsells) bought via web or app can be cancelled within 14 days of delivery; refunds include the purchase price and standard delivery cost unless a non-standard delivery was chosen.
• Follow the return process and keep proof of postage to avoid disputes about returns.

Protections and exceptions

• If you bought SecureMyBooking Ticket Refund Protection, refunds may be possible for covered reasons such as illness or severe travel disruption - follow that policy to claim.
• For event cancellations/rescheduling by the promoter, ATG will usually offer exchanges, credit vouchers, or refunds where no alternative is possible.

Atg plans and pricing

Overview of pricing

Public NZ-specific pricing for ATG ticket prices and many fees is not published in a single NZ source; prices vary by event, seat and add-on.

The ATG AVS app is listed as free with no visible in-app subscriptions in available listings.

Price table

Your consumer rights in New Zealand

Statutory protections

New Zealand’s Consumer Guarantees Act and Fair Trading Act give consumers non-waivable rights that override contract terms that attempt to deny them.

Services must be carried out with reasonable care and skill, be fit for purpose and match the description; remedies can include a refund, replacement or compensation.

Event cancellations and refunds

• If a live event is cancelled or postponed and the new date does not suit, NZ consumers are entitled to a full refund including booking fees under consumer guidance.
• These statutory rights apply regardless of ATG’s own refund policy; contact Consumer Protection NZ for disputes: Consumer Protection - event tickets.

Customer experiences

Positive feedback

• ATG Tickets (www.atgtickets.com) holds strong positive feedback on Trustpilot with many reviews praising helpful, empathetic customer service and fast resolutions for booking corrections or voucher issues.
• Reviewers frequently name agents who provided good service and report satisfactory outcomes after contacting support.

Negative feedback

• Some related ATG profiles (for example atg.se) score poorly with complaints about site navigation, waits and refund handling.
• Common user issues reported include long wait times, difficulty using theatre tokens online and occasional need to call to correct bookings.

Documentation checklist

Before you contact support

• Your order number and date of purchase.
• Ticket reference(s) or barcode images and seating details.
• Proof of purchase such as card statement or confirmation email.

If you need to escalate

• Photos of damaged or incorrect merchandise, plus return tracking number.
• Copies of correspondence with ATG and any third-party protection policy details (e.g. SecureMyBooking).
• Bank or card statements showing charges and any prior refunds.

Common mistakes

Misunderstanding ticket rules

Many customers assume tickets can be cancelled within a cooling-off period; in reality tickets are normally non-refundable unless ATG’s refund/exchange rules or protections apply.

Attempting to treat tickets like goods subject to a 14-day return will usually fail unless the promoter cancels or reschedules the event.

Evidence and timing errors

Failing to keep proof of delivery, return postage or purchase confirmation often delays or prevents refunds for merchandise.

Waiting too long to raise a dispute after an event change or failing to follow the specified returns process are frequent causes of unsuccessful claims.

Comparative recap

Quick comparison

After cancelling

What to track

Keep cancellation confirmations, return tracking and any email threads until your refund appears on your statement.

If a refund is delayed, provide the documentation checklist to ATG and your card issuer when disputing the charge.

Where to get help

• ATG Help - refunds and policies: ATG Help - Can I have a refund?
• ATG Terms and Conditions: ATG Terms
• New Zealand consumer guidance on event tickets: Consumer Protection - event tickets
• Trustpilot reviews for reference: ATG Tickets reviews

Address

Registered office

For formal written notices or escalation you may use the registered New Zealand office address:

15 John Seddon Drive, Elsdon, Porirua 5022, New Zealand

How to send formal notices

No specific cancellation address is published for ATG in NZ; using the registered office is recommended for formal communications and dispute letters.

Also contact ATG customer support via their Help centre before sending formal notices to ensure ordinary processes are attempted first.