Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Australia Post service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Australia Post: Easy Method
What is Australia Post
Overview
Australia Post is the national postal service of Australia providing mail, parcels, redirection, PO Box and international delivery services.
It also sells retail postage products, mobile phones and acts as a reseller/fulfilment point for some merchants and courier services.
Services covered
Services include online shop fulfilment, mail redirection/hold services, PO Boxes, parcels in transit and business shipment tools such as MyPost Business/eParcel.
Cancellations, refunds and remedies depend on the specific service and whether the item is already in transit or has been paid/manifested.
How to cancel Australia Post
General cancellation routes
- Online: Use MyPost (create/sign in) to manage mail redirection, holds and some services.
- In person: Submit the completed "Alter or Cancel" form at any Australia Post Office in Australia (original applicant must present ID for some services).
- Phone/support: Contact Australia Post support or the relevant business portal (MyPost Business/eParcel) for assistance with commercial shipments.
Service-specific steps
- Online shop orders: Generally cannot be cancelled once submitted. If cancellation is needed, contact the seller and follow the returns process; consumer law exceptions may apply.
- Mail redirection / hold services: Original applicant can cancel at any time via MyPost, by phone or by submitting the Alter/Cancel form in person. Unused months (excluding the first) may be refunded.
- PO Box & other services: Usually only end by not renewing at the end of the service period; mid-term cancellation is uncommon and typically not refunded.
- Parcels in transit: Generally cannot be cancelled. You may request an intercept/“Withdrawal from Post” for a fee (approx. AUD 29) but success is not guaranteed.
- MyPost Business / eParcel: If a shipment is not yet manifested/paid you can delete it in-app; if already manifested you must request cancellation/refund through MyPost Business/eParcel support.
What happens when you cancel
Service access and timing
Cancellations usually stop future service renewals and prevent further access to the cancelled option once processing completes.
For holds/redirections the service may stop immediately or at a specified date; processing time can vary by channel (online, in person, phone).
Data, accounts and linked services
Cancelling a service does not automatically delete your MyPost account or tracking history; contact support if you want account changes.
Business portals may retain shipment records for billing and dispute purposes even after a cancellation or refund request.
Will I get a refund?
General refund rules
Refund entitlement depends on the service and condition. Postage items like Express Post satchels have defined change‑of‑mind rules; many other goods have no change‑of‑mind refunds.
Consumer guarantees (Australian Consumer Law) require remedies for faulty or not‑as‑described goods; similar statutory protections may apply in your jurisdiction.
Key refund exceptions and procedures
- Change‑of‑mind for postage items: Full refund if returned within 60 days to the original outlet with proof of purchase, unopened and resalable; bundles must be returned in full.
- Other goods: No change‑of‑mind returns or exchanges are accepted for many retail items sold by Australia Post.
- Mail redirection: Unused months may be refunded (the first month is typically excluded); cancellation must be made by the original applicant with ID.
- Parcels in transit: No general cancellation refund; intercepts may incur a fee and are not guaranteed.
- MyPost Business/eParcel: If not manifested delete in-app; if manifested request refund via support - outcome is case-by-case.
Australia Post plans and pricing
Price overview
Below are common Australia Post international rates to New Zealand shown in AUD with approximate NZD equivalents.
Australia Post lists prices in AUD; convert to NZD using a current exchange rate for precise totals.
Prices (per item)
| Plan | Price (AUD) | Approx (NZD) | Period | Features |
|---|---|---|---|---|
| International Economy Air - up to 50 g to New Zealand | A$11.15 | approx NZ$12.50* | Per item | Flat postage for letters/parcels up to 50 g via Economy Air |
| International Standard - up to 500 g to New Zealand | A$16.30 | approx NZ$18.30* | Per item | Flat rate for parcels via Standard service up to 500 g |
| International Express Parcel - up to 250 g to New Zealand | A$33.30 | approx NZ$37.40* | Per item | Flat postage rate for Express service up to 250 g |
| International Courier - up to 250 g to New Zealand | A$101.30 | approx NZ$113.80* | Per item | Premium courier service for fastest delivery |
| Australia Post Standard International (FreightAmigo estimate) - up to 500 g | A$16.25 | approx NZ$18.20* | Per item | Budget economy parcel option to NZ, trans‑Tasman |
*Approximate NZD based on a recent exchange rate (example ~1 AUD ≈ 1.12 NZD). Australia Post does not publish NZD prices directly.
Your consumer rights in New Zealand
Overview of New Zealand consumer rights
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and other consumer law which guarantee goods are of acceptable quality, fit for purpose and match descriptions.
These statutory rights cannot generally be excluded by a seller’s terms such as “no refunds”.
Using your rights with Australia Post
If you bought goods or services from Australia Post (or a reseller) and they are faulty, contact Australia Post with proof of purchase and request repair, replacement or refund as appropriate.
If Australia Post is unable to resolve the issue, you can seek further advice from New Zealand consumer protection authorities; keep receipts and correspondence for any dispute.
Customer experiences
Positive feedback
Some customers praise individual staff and local delivery: “My local Australia Post deliverer is great, runs up the stairs smiling and friendly…”
There are also accounts of staff going above and beyond to help customers with problems.
Common complaints
Negative reviews often mention late deliveries, packages stuck in sorting facilities, missing or unsecured deliveries and poor accountability.
Examples include failed deliveries over long distances and parcels left in unsecured mailboxes leading to theft.
Documentation checklist
Required documents
- Proof of purchase or receipt (for refunds or returns).
- Valid photo ID of the original applicant (for mail redirection/hold cancellations).
- Tracking number and shipment details for parcel queries.
Helpful extras
- Photos of damaged packaging or items and timestamped evidence.
- Screenshots from MyPost, order confirmations and any email correspondence.
- Completed “Alter or Cancel” form if cancelling a redirection/hold at an Australia Post Office.
Common mistakes
Mistakes when cancelling
Expecting to cancel parcels in transit: parcels are usually not cancellable once dispatched; intercepts may fail and incur fees.
Attempting to cancel mail redirection without the original applicant or ID will often be refused.
Mistakes when claiming refunds
Throwing away unopened packaging prevents change‑of‑mind refunds for satchels and envelopes which must be returned in resalable condition.
Assuming a refund applies to all services - PO Boxes and some subscriptions generally do not offer mid‑term refunds.
Comparative recap
At‑a‑glance comparison
| Service | Can cancel? | Refund? | Notes |
|---|---|---|---|
| Online Shop Orders | Usually no | Only if covered by consumer law or seller policy | Best to contact seller and use returns process; cancellations after submission rarely possible |
| Mail Redirection / Hold Services | Yes (original applicant) | Unused months may be refunded (first month excluded) | Cancel via MyPost, phone or Alter/Cancel form at Australia Post Office in Australia |
| PO Box & Other Services | Usually only at end of service period | Typically not refunded mid‑term | Non‑renewal is the common method; mid‑term cancellation uncommon |
| Parcels in Transit | No (generally) | No (generally) | May request intercept/“Withdrawal from Post” for a fee (~AUD 29); not guaranteed |
| MyPost Business / eParcel Shipment | If not manifested: yes; if manifested: support request | If not manifested: no charge; if manifested: case‑by‑case via support | Delete pre‑manifest shipments in‑app; otherwise contact MyPost Business/eParcel support |
Details
The table summarises practical expectations: redirection can be cancelled by the original applicant, parcels in transit are difficult to stop, and many retail items have limited change‑of‑mind rights.
Always check service‑specific rules and keep documentation to support refund or intercept requests.
After cancelling
Next steps
Confirm cancellation by keeping any confirmation number or email and monitor tracking or service status in MyPost.
Update address details with senders and services that rely on the cancelled redirection or PO Box.
Contacts and helpful links
Australia Post home: https://auspost.com.au
Manage MyPost: https://auspost.com.au/mypost
MyPost Business / eParcel guidance (third‑party support article): support.addition.app
Address
How to submit in Australia
To cancel mail redirection or holds in person, submit the completed “Alter or Cancel” form at any Australia Post Office in Australia.
The original applicant should bring photo ID to complete the in‑person cancellation process.
No dedicated New Zealand postal address
There is no dedicated Australia Post postal address in New Zealand for cancellations; cancellations must be made online via MyPost, by phone, or in person at an Australia Post Office in Australia.
If you are in New Zealand, you may ask someone in Australia to visit a Post Office on your behalf with a completed form and the original applicant’s ID where permitted, or use online support channels.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.