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Cancel BLUE MOUNTAIN
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Blue Mountain service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Blue Mountain: Easy Method
What is Blue Mountain
Overview
Blue Mountain is a brand that offers digital ecards and also operates New Zealand-based adventure and accommodation services under related names.
Services range from app-based ecards subscriptions to seasonal camps and station accommodation in New Zealand.
Main services
Digital services include recurring ecard subscriptions accessible via BlueMountain.com and app purchases through app stores.
Physical services include Blue Mountain Adventure Centre programs and Blue Mountain Station lodging and facilities in New Zealand.
How to cancel Blue Mountain
Canceling an online subscription
- Sign in to your BlueMountain.com account or open the app used to subscribe.
- Go to subscription or account settings and select the option to cancel before the end of the current billing period.
- Confirm cancellation; cancellation stops future charges but generally does not refund the unused portion of an already paid term.
- For trial subscriptions: cancel during the trial period to avoid being billed when the trial ends.
Other cancellation methods
- If you subscribed via an app store, manage or cancel the subscription through your App Store or Google Play account settings.
- For bookings (adventure programmes or accommodation), check your booking confirmation for cancellation instructions and contact the provider directly if required.
- You may also send a written cancellation request to the station postal address if you need to provide a paper record.
What happens when you cancel
Access after cancellation
When you cancel a recurring digital subscription it normally remains active until the end of the current paid billing period.
After that date you will lose access to subscriber-only features and content unless a separate entitlement applies.
Billing, renewals and data
Cancelling prevents future renewals and charges but does not automatically generate refunds for past paid periods except as permitted by terms or law.
Your account data may be retained according to Blue Mountain’s privacy and retention policies; request specific data handling from customer support if needed.
Will I get a refund?
General refund policy
Subscription fees are generally non-refundable under BlueMountain.com terms, except where local law requires otherwise.
Non-trial subscriptions are eligible for refund only if cancelled within 30 days after payment, per the site terms for refunds.
Exceptions and special cases
- Trial periods: cancel during the trial and you will not be billed; after the trial, charges are final and refunds are generally not provided.
- UK/EU consumers: there is a 14-day cooling-off right for digital services, though it may be waived if digital content access begins immediately.
- US (New York and Colorado): there are 14-day rights when subscription prices increase, and pro‑rata refunds may apply in those circumstances.
- Other jurisdictions: refunds are limited and depend on local law and any applicable consumer rights.
Blue Mountain plans and pricing
Subscription and in-app examples
The following pricing examples reflect both in-app ecards subscriptions and New Zealand-based programme or lodging charges.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Blue Mountain Ecards - In-App Monthly | NZ$14.99 | Monthly | Unlimited ecards; app subscription (via iOS App Store) |
| Blue Mountain Ecards - In-App Annual | NZ$69.99 | Annual | Unlimited ecards; app subscription (via iOS App Store) |
| Blue Mountain Adventure Centre - Spring Peak Camp | NZ$325.00 | One-off | 5 nights accommodation, 4 days activities, food, gear, instructors (GST inclusive) |
| Blue Mountain Station - Basin Hut Accommodation | NZ$45.00 | Per night | Per person, minimum 4 people |
| Blue Mountain Station - Cook Shop Accommodation | NZ$55.00 | Per night | Per person, minimum 4 people |
| Blue Mountain Station - Lodge (Apr 30 - Aug 31) | NZ$750.00 | Per night | Sleeps up to 8 people |
| Blue Mountain Station - Lodge & Lake House (Sept 1 - Apr 29) | NZ$1,050 - 1,450 | Per night | Sleeps up to 18 people |
Your consumer rights in New Zealand
Relevant New Zealand laws
In New Zealand, consumer protections are provided by laws such as the Consumer Guarantees Act and the Fair Trading Act.
These laws cover services and prohibit misleading or unfair business practices, which may be relevant if you experience billing or service problems.
How to seek remedies
- Contact Blue Mountain support first and keep records of communications and receipts.
- If unresolved, you can raise concerns under New Zealand consumer law or seek assistance from consumer advice services.
- Preserve evidence such as payment records, booking confirmations, and screenshots of errors or terms shown when you subscribed.
Customer experiences
Positive feedback
- Some long-term users report satisfaction with the service and designs and consider the annual fee reasonable.
- Other reviewers note reliable delivery of ecards and no issues over several years of use.
Negative feedback
- Many reviewers report unexpected auto-renewals, difficulty cancelling, and refusals to refund.
- Other common complaints include website technical issues during sends and slow or unhelpful customer service responses.
Documentation checklist
What to have ready
- Account email/username and last four digits of the card used for payment.
- Subscription start date, billing cycle, and date you requested cancellation (if already attempted).
- Booking reference or invoice number for camp or accommodation reservations.
Optional supporting items
- Screenshots of subscription settings, confirmation emails, or error messages from the site or app.
- Copies of any correspondence with Blue Mountain customer service (dates and content).
Common mistakes
Timing errors
Waiting until after the billing period renews is a frequent mistake; cancellation must be completed before the period ends to avoid the next charge.
Users often assume cancellation will trigger a refund for the unused period - this is generally not the case under Blue Mountain terms.
Using the wrong contact method
Another common error is contacting the wrong channel (for example, web support vs app store billing) when the subscription was purchased through an app store.
If you purchased through the App Store or Google Play, manage the subscription in that store to ensure it stops correctly.
Comparative recap
Quick comparison
The table below summarises how cancellation, refund likelihood, and common issues differ between digital subscriptions and NZ-based bookings.
Summary table
| Item | Effect of cancelling | Refund likelihood | Recommended action |
|---|---|---|---|
| Ecards subscription (BlueMountain.com / app) | Access continues until end of paid period; future charges stop. | Limited. Refunds only within 30 days after payment or where law requires; trials must be cancelled during trial to avoid charge. | Cancel before period end; keep confirmation; check App Store if purchase made there. |
| Trial subscription | No further access after cancelling; if cancelled during trial, no billing occurs. | Not refundable once trial ends and charge applies. | Cancel during trial; set calendar reminder for trial end date. |
| Adventure or accommodation bookings (NZ) | Depends on booking terms shown at purchase; cancellations may have penalties. | Varies by booking terms; not covered by the generic digital subscription refund rules. | Check booking confirmation and contact provider directly; retain booking reference and payment proof. |
After cancelling
What to check
Confirm you received a cancellation confirmation email or message and save it for your records.
Monitor your bank or card statements to ensure future charges have stopped and report any unexpected renewals promptly.
Useful links
- BlueMountain.com Terms of Sale
- BlueMountain.com Legal & Consumer Rights
- User reviews and experiences on Trustpilot (New Zealand)
Address
Postal address
Blue Mountain Station Ltd / Blue Mountain Lake Ltd
146 Blue Mountain Road, Fairlie RD17, 7987, New Zealand
How to send a cancellation request
If you need to send a written cancellation or a formal complaint, post it to the address above and include all relevant booking or account details.
Keep a copy of the letter and proof of postage for your records and follow up with email or the online support channel if available.