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Cancel BLUEBRIDGE
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Bluebridge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Bluebridge: Simple Process
What is Bluebridge
Overview
Bluebridge is a New Zealand ferry operator serving the Cook Strait between Wellington and Picton. It carries foot passengers, vehicles, and offers optional upgrades such as lounge access.
Service and bookings
Bookings are made via Bluebridge's website, mobile app stores or third‑party agents. Fare types include Saver Sail, Super Sail and Flexi Sail with different change and refund terms.
How to cancel Bluebridge
Cancel online (website)
- Log in to your Bluebridge booking or follow the cancellation link in your booking confirmation.
- Identify the fare type: Saver/Super (no refund) or Flexi (refund if cancelled at least 1 hour before departure).
- Follow the website prompts to cancel; save any confirmation or reference number.
Cancel via app, phone or post
- App Store / Google Play bookings: policy not separately stated - treat as subject to the same fare-type rules listed on the web.
- Phone or email the customer service team if you need assistance, and use the corporate postal address for formal cancellation letters.
- If you require a formal complaint or claim, send it to: StraitNZ Bluebridge Level 6, 36 Customhouse Quay Wellington 6011 New Zealand.
What happens when you cancel
Booking status and confirmation
After cancelling you should receive a cancellation confirmation on screen or by email. Keep that confirmation as it documents the cancellation time and fare type.
Account, access and records
Cancelled bookings remain on record for customer service and claims. Your account details and booking history are retained per Bluebridge's privacy policy.
Will I get a refund?
Fare-type refund rules
- Saver Sail and Super Sail booked via the web: no refund available for cancellations.
- Flexi Sail booked via the web: full refund if cancelled at least 1 hour before departure; otherwise non‑refundable.
- App Store / Google Play: no separate cancellation policy identified - presumed to follow the same fare‑type rules as web bookings.
Exceptions and operator fault
- There is no statutory 14‑day “cooling‑off” refund right; refunds depend on fare terms.
- If Bluebridge cancels or delays a sailing due to a fault within the operator’s control (for example mechanical failure), under the Consumer Guarantees Act customers can be entitled to refunds and compensation for reasonably foreseeable extra costs (such as accommodation or meals).
- Keep receipts for any additional costs if you intend to claim compensation under consumer law.
Bluebridge plans and pricing
Fare examples
Below are one‑way Cook Strait fares for the period 1 April 2025 - 31 March 2026 sourced from a booking agent.
Notes on pricing
Prices vary by season, vehicle size and booking channel. Other sources may show broader ranges; vehicle fees rise with length and type.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Adult One‑Way (Normal Season) | 75.00 | One‑Way | Cook Strait ferry without vehicle, normal season (1 Apr - 14 Dec) |
| Adult One‑Way (Peak Season) | 80.00 | One‑Way | Cook Strait ferry without vehicle, peak season (15 Dec - 31 Mar) |
| Child (2 - 17 years), One‑Way | 35.00 | One‑Way | Child fare (2 - 17 years), all seasons |
| Premium Lounge Upgrade | 80.00 | One‑Way | Premium lounge space per person |
| Vehicle (up to 5.5 m), One‑Way (Normal Season) | 170.00 | One‑Way | Car/Van/Trailer up to 5.5 m (Normal Season) |
| Vehicle (up to 5.5 m), One‑Way (Peak Season) | 175.00 | One‑Way | Car/Van/Trailer up to 5.5 m (Peak Season) |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
- Services must be provided with reasonable care and skill and be fit for purpose.
- If a sailing is cancelled or materially delayed due to the operator’s fault, you may be entitled to a refund and compensation for reasonably foreseeable consequential costs (for example accommodation).
Fair Trading Act (FTA) and liability terms
- Terms that attempt to exclude CGA rights can be misleading and may breach the Fair Trading Act.
- Regulators have warned or required updates where operator terms conflicted with consumer law; check current terms and official guidance when making a claim.
Customer experiences
Positive reports
- Some face‑to‑face interviews and reviews report friendly staff, helpful handling of delays and reasonable onboard facilities.
- Passengers have praised staff assistance with luggage and a relaxed onboard atmosphere in some instances.
Negative reports
- Frequent complaints include late notice cancellations, poor communication and delayed or absent refunds.
- There are multiple reports of significant delays (several hours), mechanical breakdowns and passengers being stranded with limited rebooking options.
Documentation checklist
Before cancelling
- Booking reference and booking confirmation email or PDF.
- Ticket details including fare type (Saver, Super, Flexi) and scheduled departure time.
- Proof of payment (card receipt, bank statement or invoice).
After cancelling or if affected on travel day
- Cancellation confirmation from Bluebridge (email or screenshot).
- Receipts for accommodation, meals, alternative transport, or other reasonable costs.
- Photographic evidence of delays, cancellations notices, or ticketing issues and any correspondence with staff.
Common mistakes
Assuming all fares refund
A common error is cancelling a Saver or Super fare expecting a refund. These fare types are non‑refundable when booked via the web.
Always check the fare rules before booking and note the Flexi Sail 1‑hour cut‑off for refunds.
Poor record keeping when claiming
Another mistake is not keeping receipts or correspondence after a disruption. Without proof of additional costs, claims for compensation under the CGA are harder to support.
Also, people sometimes wait too long to raise complaints; lodge claims promptly and keep all documentation.
Comparative recap
Quick comparison
The table below summarises cancellation and refund expectations by booking route and fare type.
When to choose each option
Choose Flexi Sail if you need flexibility and may cancel close to departure. Saver/Super are lower cost but typically non‑refundable.
| Topic | Web (Saver / Super) | Web (Flexi) | App Store / Google Play |
|---|---|---|---|
| Refund on customer cancellation | No refund | Full refund if cancelled ≥1 hour before departure; otherwise non‑refundable | No separate policy identified - presumed to follow fare‑type rules |
| Operator‑caused cancellation (CGA) | Entitled to refund/compensation under CGA | Entitled to refund/compensation under CGA | Entitled to refund/compensation under CGA |
| 14‑day cooling‑off | Not available | Not available | Not available |
After cancelling
What to do next
- Save cancellation confirmations and keep all receipts for any extra costs you incur.
- If your sailing was cancelled or delayed due to operator fault, contact Bluebridge promptly to request a refund or compensation and state you are asserting your rights under the Consumer Guarantees Act if applicable.
Useful links
- Bluebridge official website
- Consumer NZ - consumer rights guidance
- Commerce Commission - fair trading guidance
Address
Corporate office
StraitNZ Bluebridge
Level 6, 36 Customhouse Quay, Wellington 6011, New Zealand
Postal communications
Use the corporate office postal address for formal cancellation letters, complaints or claims documents.
Include full booking details, copies of receipts and your preferred refund or remedy in any mailed correspondence.