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Cancel Brainbloom: Easy Method
What is Brainbloom
Overview
Brainbloom is a subscription-based app that provides mental health and wellbeing content through guided programs and features. It is available on mobile platforms and via a website subscription.
Where it is sold
Subscriptions are commonly purchased through the Apple App Store, Google Play Store, or directly on Brainbloom's website. How you bought the subscription determines how you cancel and request refunds.
How to cancel Brainbloom
Cancel via Google Play (Android)
- Open the Google Play Store app on your device.
- Go to Menu → Subscriptions.
- Find "BrainBloom" in your subscriptions list and disable auto-renew.
- Follow on-screen prompts to confirm cancellation.
- Reference: Brainbloom help (Google Play).
Cancel via Apple App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name → iTunes & App Store → tap your Apple ID → View Apple ID → Subscriptions.
- Select the BrainBloom subscription and choose Cancel Subscription or turn off auto-renew.
- Follow Apple’s on-screen steps to complete cancellation.
- Reference: Brainbloom help (Apple).
Cancel via Brainbloom website
- If you purchased directly from the website, contact Brainbloom support by emailing [email protected].
- Provide your account email, purchase date, and order details to request cancellation and any support the team offers.
- Reference: Brainbloom help (website purchases).
What happens when you cancel
Access after cancellation
When you cancel, you usually retain access until the end of the current paid period. The subscription will not renew after that expiry date.
Automatic renewal and billing
Cancellations stop automatic renewal; they do not always trigger an immediate refund. Billing is managed by the store where you bought the subscription (Google, Apple) or by Brainbloom for website purchases.
Data and account status
Cancelling a subscription does not necessarily delete your account or personal data. If you want data deleted, contact [email protected] and request account removal.
Will I get a refund?
Refunds via Google Play
- For Google Play purchases use play.google.com → Payments & subscriptions → Report a problem to submit a refund request.
- Google handles refund decisions for purchases made through the Play Store. See: Brainbloom refund help (Google).
Refunds via Apple App Store
- For App Store purchases go to reportaproblem.apple.com, sign in, click "Report a Problem" next to the item and follow the prompts to request a refund.
- Apple manages refunds for App Store purchases and will evaluate requests on a case-by-case basis.
Refunds for website purchases
- If you bought directly from the Brainbloom website, email [email protected] to request a refund.
- Brainbloom’s Help Center indicates refunds for website purchases are handled by their team and are discretionary. See: Brainbloom refund help (website).
Brainbloom plans and pricing
Available plans
Pricing below is sourced from the New Zealand Apple App Store listing (2024/2025). Prices are shown in NZ$.
Price table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Weekly Subscription | NZ$12.99 | Weekly | Full access to BrainBloom app content |
| Monthly Subscription | NZ$19.99 | Monthly | Full access to BrainBloom app content |
| Quarter Subscription | NZ$69.99 | Quarter (3 months) | Full access to BrainBloom app content |
| Year Subscription | NZ$99.99 | Yearly | Full access to BrainBloom app content |
Your consumer rights in New Zealand
General legal rights
New Zealand consumer protections come from laws such as the Consumer Guarantees Act and the Fair Trading Act. These cover whether a service is provided with reasonable care and fit for purpose.
Cooling-off and refunds
There is no explicit 14-day cooling-off or statutory refund policy stated in Brainbloom’s Help Center or Terms. Refunds depend on the purchase channel and Brainbloom’s or platform providers’ policies.
Where to seek help
If you believe your consumer rights are not being respected, contact Consumer Protection or the Commerce Commission in NZ, or seek independent advice from Citizens Advice Bureau New Zealand.
Customer experiences
Reported negative experiences
Some user reports indicate problems with billing after cancellation. A TrustPilot review (Australia) claims continued charges despite following cancellation steps and a refusal of refunds.
Third-party site checks (ScamAdviser, Scam Detector) have flagged potential trust or risk issues with the brainbloom.me domain.
Balance and context
App store purchases are processed by Google or Apple, so many cancellation and refund issues are resolved through those platforms. Experiences vary by user and purchase method.
Documentation checklist
What to gather before contacting support
- Purchase receipt or order confirmation (email or App Store/Play Store invoice).
- Account email used with Brainbloom and the platform (Apple/Google).
- Order ID or transaction ID from Apple/Google receipts if available.
- Screenshots showing subscription status, billing dates, and any cancellation attempts.
- Dates and copies of any messages exchanged with Brainbloom support.
Why this helps
- Clear documentation speeds up verification and refund decisions.
- It helps platform support (Apple/Google) or Brainbloom locate the transaction quickly.
Common mistakes
Canceling the wrong way
Many users assume cancelling inside the app or the website will stop charges from an App Store/Play Store purchase. If you bought via Apple or Google, you must cancel through that store.
Missing auto-renewal deadlines
Waiting until after the renewal date can make refunds less likely. Check the billing date on your receipt and cancel before the next billing cycle to avoid being charged again.
Not keeping records
Without receipts or screenshots, proving dates and actions is harder. Save confirmation emails and take screenshots of subscription pages and cancellation confirmations.
Comparative recap
At-a-glance comparison
| Purchase method | How to cancel | Where to request refunds | Typical decision maker |
|---|---|---|---|
| Google Play | Play Store → Menu → Subscriptions → select BrainBloom → disable auto-renew | play.google.com → Payments & subscriptions → Report a problem | Google (store handles refunds) |
| Apple App Store | Settings → [your name] → iTunes & App Store → View Apple ID → Subscriptions | reportaproblem.apple.com | Apple (store handles refunds) |
| Website (brainbloom.me) | Email [email protected] with order details | Email [email protected] | Brainbloom support team (discretionary) |
After cancelling
What to monitor
Keep an eye on your bank or card statement for any unexpected charges after cancellation. Note the date your access ends and confirm you can still use the app until that date.
Helpful links and contacts
- Brainbloom cancellation & refund help: How do I cancel my subscription?
- Brainbloom refund help: How can I request a refund?
- Apple refund portal: reportaproblem.apple.com
- Google Play support: play.google.com (Payments & subscriptions → Report a problem)
- Email Brainbloom support: [email protected]
Address
Postal address availability
No New Zealand postal address for Brainbloom was found in available public support materials. Brainbloom requests contact via email for website purchases.
Primary contact method
For cancellations or refund requests, use the platform where you purchased the subscription or email [email protected] for website purchases.
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.