Cancel Brickhouse Security: Easy Method

What is Brickhouse Security

Overview

BrickHouse Security is a company that sells GPS tracking hardware, mobile tracker apps, and cloud subscription plans for real-time location services.

Services and sales

They provide device hardware, web/cloud tracking plans, and an API for integrations, with distribution from their U.S. office.

How to cancel Brickhouse Security

Cancellation options

• Use BrickHouse's Cancellation Portal on their website to cancel subscriptions before the next billing date. Terms & Conditions
• Contact BrickHouse customer support (via the support/contact page) if you prefer assistance to cancel an account.

Step-by-step cancellation guide

• Sign in to your BrickHouse account with the email used to subscribe.
• Locate the subscription, plan or device you wish to cancel in the account or billing area.
• Follow the on-screen option to cancel or use the Cancellation Portal link provided by BrickHouse.
• If you cannot find the portal or option, contact customer support and provide your account email, order number and device identifiers.
• Confirm cancellation and note the cancellation or support reference number for your records.

What happens when you cancel

Billing and access

Subscriptions auto-renew unless cancelled before the next billing date.

If you cancel before renewal, service remains active until the end of the current billing cycle.

Data and device handling

Your account data and historical tracking are typically retained according to BrickHouse policies; access ends when the paid period expires.

If you return a device under the 30-day guarantee, follow BrickHouse's returns instructions to qualify for refund or exchange.

Will I get a refund?

Subscription refund policy

Service subscriptions are non-refundable after 7 days from the renewal date unless otherwise required by law.

If you cancel within 7 days of renewal and you have not used the renewed service, you may be eligible for a full refund. Terms & Conditions

Hardware and other refunds

• Hardware and services carry a 30-Day Money-Back Guarantee for returns for refund or exchange within 30 days of purchase.
• After 30 days from purchase, BrickHouse states no refund is available under their policy.

Brickhouse Security plans and pricing

Pricing overview

Prices below are listed in United States dollars (USD). No official New Zealand dollar (NZD) pricing was located; check local app stores or contact BrickHouse for NZD rates.

Plans table

Your consumer rights in New Zealand

Statutory protections

Under New Zealand consumer law, including the Consumer Guarantees Act, customers have rights to remedies for defective goods and services.

These statutory rights apply regardless of company-stated time frames or return policies.

How NZ law affects BrickHouse policies

• BrickHouse's 30-day guarantee or 7-day refund windows do not override statutory rights under NZ law.
• Cancellation and refund limits in BrickHouse terms cannot remove your right to remedies for unacceptable quality or misleading representations.

Customer experiences

Positive feedback

Many users praise easy device setup, fast shipping, accurate tracking, an intuitive app, and responsive customer service.

Examples include reports like "super simple to install" and "device arrived within 2 days." Trustpilot

Negative feedback

Some customers report mobile app bugs, occasional automatic log-outs, and difficulty locating instructions or clear guidance.

Examples include comments such as "mobile app could be a little bit better" and "will log me out sometime." Trustpilot

Documentation checklist

Essential account information

• Account email address used to register.
• Order number or purchase invoice number.
• Subscription plan name and renewal date.

Device and proof documents

• Device serial number or IMEI if applicable.
• Proof of purchase (receipt, payment confirmation).
• Any correspondence with support (dates and reference numbers).

Common mistakes

Missing cancellation timing

A frequent error is attempting to cancel after the renewal date, which may trigger an immediate renewal charge.

Always cancel before the next billing date to avoid an undesired auto-renewal.

Poor documentation and support delays

People sometimes lack order numbers or device IDs when contacting support, which slows down cancellation or refund processing.

Retain all receipts and note support reference numbers to avoid delays and confusion.

Comparative recap

At-a-glance comparison

After cancelling

Immediate steps

• Save the cancellation confirmation or support reference number for your records.
• Remove saved payment methods from the account if you do not plan to use the service again.

Useful links and next actions

• BrickHouse Terms & Conditions: Terms & Conditions
• BrickHouse Returns & Exchanges (refer to returns section on site): Returns & Exchanges
• Customer reviews and experiences: Trustpilot BrickHouse NZ
• If you believe your consumer rights in NZ are affected, consider contacting Consumer Protection New Zealand or seeking independent advice.

Address

Head office

BrickHouse Security (distribution and home office): 5718 W. 79th Street, Indianapolis, IN 46278, USA.

Notes for New Zealand customers

No New Zealand-specific cancellation postal address was located. Use the online Cancellation Portal or BrickHouse support for returns and cancellations.

For NZ consumer rights or escalations, retain documentation and consider contacting local consumer protection authorities if needed.