Cancellation Brickhouse Security: Easy Method

What is Brickhouse Security

How the service works and what you are really paying for

BrickHouse Security is a U.S. security and tracking company that sells GPS trackers, surveillance tools, and related monitoring services through its official website. For many users, the real recurring cost is not the hardware itself but the ongoing service plan tied to GPS tracking and app access, with published annual plans such as $17.99 (₱1,016)*, $27.99 (₱1,581)*, and $34.99 (₱1,977)* depending on features.

If you are in the Philippines, here is the frustrating part: BrickHouse Security does let you cancel, but the process is less self-serve than many people expect. Its own billing support page says you should contact customer service at +1 800-654-7966 to cancel a subscription, which already tells you this is not a simple one-click local flow for most users (brickhousesecurity.com).

Core features included in recurring plans

The paid plans are centered on GPS monitoring. The Basic plan includes 30 days of location history, 5 geofences, 100 text alerts per month, and 1 user login. The Plus plan increases that to 90 days of history, 60 geofences, 250 text alerts per month, and 4 user logins. The Premium plan goes much further with 400 days of history, unlimited geofences, unlimited alerts, and unlimited logins.

That means many subscribers are not just paying for a tracker to function. They are paying for stored history, alerts, app access, and account-level features that stop mattering once the subscription ends. BrickHouse Security also says its tracking services are pay-as-you-go and do not require a long-term agreement, so the business model is recurring but not locked into a fixed long contract (brickhousesecurity.com).

Availability in the Philippines and what to expect locally

BrickHouse Security is available online to Philippine users, but support is clearly centered in the United States. Customer service hours are listed in Eastern Time, phone support uses a U.S. number, and there is no verified local Philippine hotline, local pricing page, or confirmed GCash or Maya billing flow in the research data. This can create delays if you need urgent cancellation help from Manila or Cebu because of the time difference.

Two local pain points come up quickly. One is limited local customer support for Philippine users. The other is possible shipping delays for hardware products. If you only want to stop the recurring service, focus on canceling the subscription itself and do not wait for any hardware return question to be sorted out unless you are still inside the 30-day return window.

How to cancel Brickhouse Security without extra charges

Checks to do before you contact support

Many users get annoyed because they think canceling today stops billing instantly. With BrickHouse Security, you should prepare before making the request. Take a screenshot of your current plan, your device name, the email on the account, and your last charge amount. If you are on a trial, note the exact trial end date because BrickHouse Security says the payment method on file will be charged when the trial expires unless you cancel before that date (brickhousesecurity.com).

Also save any tracking history or device details you may need later. The company does not clearly publish what happens to stored data after cancellation. If your account contains route history, geofence settings, or alert logs you may need for business or family use, export or screenshot them before you cancel. Just a reminder: once the plan ends, access to those paid features may become limited.

Canceling through your account support flow

BrickHouse Security does not publish a clear account click path like Settings > Subscription > Cancel on its billing page. The verified instruction is simpler but more manual: “To cancel your subscription, please contact BrickHouse Security's customer service team at 800-654-7966” (brickhousesecurity.com). So if you were looking for a guaranteed in-dashboard cancel button, the official source does not confirm one.

The fastest web-based route is to open the contact page at BrickHouse Security contact, then use live chat or the listed customer service channels. If chat is available, prepare these details before you start: account email, order number if you have it, tracker model, and the last four digits of the card charged. Ask the agent to confirm three points in writing: your service end date, whether auto-renewal has been turned off, and whether any final charge is still pending.

Heads up: because the official cancellation instruction points to customer service rather than a dedicated cancel page, take screenshots of the chat window before closing it. If the agent says the cancellation is done, ask for an email confirmation to [email protected] or ask them to send a case number. That proof matters if a later charge appears.

Canceling by phone or email

Phone support is the most clearly documented cancellation path. Call +1 800-654-7966. Billing support says Monday to Friday, 9:00 AM to 9:00 PM EST for cancellation requests, while the broader contact page lists Monday to Friday, 9:00 AM to 9:00 PM ET and weekends, 9:00 AM to 7:00 PM ET for support access (brickhousesecurity.com). If you are calling from the Philippines, convert the time properly so you do not miss the window.

Email is also available at [email protected]. Email is slower than live chat or phone, but it gives you a written trail. A practical message should include your full name, account email, device model, last charge date, and a direct line such as “Please cancel auto-renewal for my BrickHouse Security subscription effective at the end of the current billing period.” Ask them to reply with the cancellation date and confirmation number.

Live chat is available 7 days a week through the contact page. This can be useful for Philippine users who do not want to place an international call. The truth is, BrickHouse Security’s cancellation process is more complicated than it should be because the official site points you to support instead of a visible self-cancel page. Since no dark pattern was specifically identified in the research, the main issue is friction, not a hidden trap.

Canceling by postal mail if you want paper proof

You can also send a written cancellation request to the company address in Indianapolis. This is slower, so use it when you want paper evidence or when phone and chat are not resolving the issue. Some users now use services like Postclic instead of traditional registered mail because they produce time-stamped proof of sending, receipt, and opening with tracked delivery records.

Your letter should include your full name, account email, billing reference, tracker model, and a clear sentence requesting cancellation of recurring service. Send it several days before the next billing date because postal requests are not instant.

After you cancel: what changes on your account

Access, service end date, and auto-renewal

BrickHouse Security says its tracking services are pay-as-you-go and you can cancel anytime, but it does not clearly state on the public support pages whether service ends immediately or continues until the end of the paid period. In practice, assume the safest case for billing: cancel before the next renewal date if you want to avoid another charge, and ask support to state the exact service end date in writing.

If you do nothing, trial plans can convert automatically. The published terms say that at the end of a trial, the subscription either returns to the original plan or converts to a paid subscription at the standard rate unless you cancel before the trial expires. The card on file is then charged automatically (brickhousesecurity.com). This is the main renewal risk to watch.

Your data and device history after cancellation

BrickHouse Security does not clearly explain public-facing data retention rules after cancellation. That means you should not assume your old tracking history will remain available for months after the plan ends. Save the data you need before the service is shut off, especially if you use the tracker for vehicles, deliveries, or family monitoring.

If your device is still physically with you after cancellation, the hardware may remain in your possession, but paid tracking features can stop without an active plan. If you are canceling because the tracker is no longer useful in the Philippines, export any final records before your billing cycle closes.

BrickHouse Security refund policy and what usually works

The published refund rules

BrickHouse Security offers a 30-Day Money Back Guarantee with “no questions asked” for returned items, plus a standard 90-day product warranty after that period (brickhousesecurity.com). For GPS products with recurring service, it also advertises a lifetime service warranty as long as you keep active service. One clear limit is that any extra warranty coverage purchased from BrickHouse Security is non-refundable.

What the public pages do not clearly promise is a pro-rated refund for unused subscription time. They also do not spell out a dedicated billing-error refund workflow. So if you cancel halfway through a paid period, do not assume you will get money back automatically for the unused days. Ask directly and get the answer in writing.

How to request a refund step by step

If you are within 30 days of receiving the item, contact support through phone, chat, or email and say you want to use the 30-Day Money Back Guarantee. Include the purchase date, device model, amount charged, and whether you want a refund or exchange. If the issue is a recurring service charge instead of the hardware, state the exact billing date and attach your cancellation proof.

The strongest order of operations is simple. Start with live chat or phone for speed, then send a follow-up email to [email protected] summarizing what was agreed. Include screenshots of your account, receipts, and any chat transcript. This gives you a cleaner paper trail if the refund stalls.

Your rights in the Philippines and chargeback options

For Philippine users, the Consumer Act of the Philippines or RA 7394 is the key consumer law, and DTI handles consumer complaints for online subscriptions. There is no universal statutory cooling-off period for all online purchases, but door-to-door or direct sales can have a 7 working day cooling-off period. For online subscriptions, merchant policy and evidence matter a lot more, so your screenshots and timestamps are crucial.

If you were charged after canceling, you can dispute unauthorized or continued charges with your bank, credit card issuer, GCash, or Maya. BSP complaint rules commonly give cardholders up to 60 days from the statement date to dispute a transaction. Use chargeback only after trying BrickHouse Security support first, and attach the cancellation confirmation, dates, and charge screenshots.

Terms that matter before you forget a trial or renewal

Auto-renewal, trial conversion, and commitment length

The biggest term to know is auto-renewal after a trial. BrickHouse Security says that when a trial ends, the subscription returns to the original plan unless you upgrade, and if there was no earlier paid subscription, the trial converts to a paid subscription at the standard rate unless you cancel before expiration (brickhousesecurity.com). That is a classic reminder to set a calendar alert at least 3 days before the trial ends.

On commitment length, the company is relatively flexible. Its terms say you do not need to sign a long-term agreement for tracking solutions and services. You pay as you go and can cancel anytime. That is good news, but “cancel anytime” still does not mean “refund anytime,” so separate those two ideas in your mind.

Unknown areas in the terms

Several points are not clearly published in the terms page. Public sources do not clearly state the governing law, the dispute-resolution route, or how long account data is retained after cancellation. For a user in the Philippines, that means you should not rely on assumptions if the account history matters or if you expect a dispute process beyond normal customer support.

The practical fix is easy: ask support these questions before your subscription ends if they matter to you. Request written answers on data access after cancellation, final service date, and whether any remaining balance or final charge is expected.

Brickhouse Security plans and pricing in Philippine peso

Published recurring plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Official prices may change, so confirm the current local equivalent on BrickHouse Security's official website.

Which plans cost the most and who may be overpaying

The lowest published recurring price in the verified data is Spark Nano 7 Basic at $17.99 (₱1,016)*. The highest is EON Odyssey Plus at $289.99 (₱16,384)*. If you only need basic location checks and a small number of alerts, paying for Premium or a higher Odyssey tier may be overkill.

There is no verified monthly-vs-annual comparison in the source set, so there is no solid basis to calculate annual savings. What is clear is that these are recurring service prices tied to feature levels, especially tracking history, geofences, and alerts. If you hardly use those extras, canceling or downgrading can make more sense than keeping a higher tier active.

What Philippine consumer law means for your cancellation

Rules that matter for a BrickHouse Security user

In the Philippines, the main law is the Consumer Act of the Philippines or RA 7394, with DTI as the consumer authority for subscription-related complaints. If your BrickHouse Security subscription renewed unexpectedly, if a refund was denied after a valid return, or if charges continued after cancellation, DTI is the public agency most relevant to a consumer complaint.

For cooling-off rights, the clearest 7 working day rule applies to door-to-door or direct sales, provided goods are returned in original condition. Online purchases do not have one universal statutory cooling-off period in the same way, so BrickHouse Security’s own return policy becomes very important. That is why the 30-Day Money Back Guarantee matters more here than a broad online cancellation rule.

How to escalate a complaint in the Philippines

Start by collecting evidence. You need your order receipt, the amount charged in PHP equivalent if your bank posted a converted amount, screenshots of the cancellation request, and any reply from BrickHouse Security. If support does not fix the issue, file a complaint with DTI under RA 7394 and attach all evidence showing the date you asked to cancel and the date you were charged.

If the issue is a card or e-wallet charge that continued after cancellation, contact your bank, GCash, Maya, or card issuer and request a dispute or chargeback within 60 days from the statement date where possible under BSP practice. In a BrickHouse Security case, the strongest evidence is a screenshot or email confirming auto-renewal was turned off before the charge posted.

Useful authority contacts

For consumer complaints, DTI is the key authority. You can start through the DTI consumer help channels and online complaint systems. For payment disputes, BSP is relevant when the bank or wallet handling the transaction does not resolve the charge issue properly.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about support and cancellation friction

Overall verdict from available reviews

Based on the supplied review set, cancellation is not heavily documented by users, but support interaction is the recurring theme. The data shows 5 out of 5 unique reviews labeled as negative in the sentiment summary, even though the quoted texts themselves describe quick or helpful support responses. That mismatch suggests caution: the review tagging is negative, but the visible content sounds mostly positive about agents and response times.

For Philippine users, the bigger practical issue is not rude service. It is distance. You may face limited local support availability and time-zone inconvenience. If you need a same-day cancellation before billing, that delay matters more than whether the agent is friendly.

Recurring themes and source summary

• "I had problems logging on to my device... it was discovered that I had a capital letter in my email address." (TrustPilot)
• "I had an issue logging into the app. And someone responded right away and got me logged in." (TrustPilot)
• "Each time I called, the customer service representative was quick, responsive and informative." (TrustPilot)
• "The device was super simple to install and works very well... Trish... took care..." (TrustPilot)
• "I first contacted customer service through text message after hours and Mervin got back to me first thing the next morning." (TrustPilot)

Documents to prepare before and after cancellation

Before you cancel

Prepare your evidence before contacting support. Save a screenshot of your current plan, billing amount, next renewal date, device model, and the email address tied to the account. If your tracker shows useful route history or geofence data, save that too because BrickHouse Security does not clearly publish what happens to stored data after cancellation.

• Screenshot of account plan

• Latest receipt or invoice

• Billing date and amount

• Device serial or model name

For refund requests and after cancellation

A refund request is much easier if you can show exact numbers and dates. Keep the transaction ID, the payment method used, the charge date, the amount in original currency and PHP bank posting if available, and any support case number. After cancellation, save the confirmation email or a screenshot of the chat saying auto-renewal is off.

• Cancellation confirmation email

• Chat transcript or case number

• Card or wallet statement screenshot

• Photos of returned hardware if applicable

Common cancellation mistakes that cost time or money

Missing the trial deadline

The most expensive mistake is forgetting a trial conversion. BrickHouse Security says a trial can convert to a paid subscription at the standard rate unless you cancel before expiration. A real-world example is a user trying to cancel on the trial end date but contacting support after U.S. business hours, then getting charged because the request was late in Eastern Time.

Solution: set two reminders, one 7 days before and one 3 days before the trial ends. Cancel early and get written confirmation the same day.

Using the wrong channel and assuming the account page is enough

Some users expect a visible cancel button inside the account dashboard. The verified support page does not confirm that flow and instead tells users to contact customer service by phone. If you only stop using the service without actually contacting support, billing may continue until the next renewal.

Solution: use phone, chat, or email and ask for a confirmation number. Silence is not cancellation.

Not keeping proof

This is where many refund fights go badly. A user may speak to an agent, assume the plan is canceled, then notice another charge on the next statement with no screenshot or email to prove the earlier request. That is especially risky for Philippine users calling across time zones.

Solution: screenshot everything, including chat timestamps, account email, and the agent’s statement that auto-renewal is off. Keep those files for at least 60 days after the final statement date.

Expecting a pro-rated refund automatically

BrickHouse Security clearly advertises a 30-Day Money Back Guarantee for returned items, but it does not clearly promise pro-rated refunds for unused subscription time. A user who cancels mid-cycle may expect a partial credit and become frustrated when support does not offer one automatically.

Solution: ask directly whether any unused period will be refunded. If the answer is no, decide whether to keep service active until the paid period ends instead of stopping immediately.

Quick comparison of BrickHouse Security cancellation methods

Side-by-side overview

Key takeaway

If you want speed, support channels are the practical route because BrickHouse Security explicitly points users to customer service for cancellation. If you want the strongest paper trail, registered mail adds proof but is slower. The best method depends on whether your top priority is speed, written evidence, or avoiding an international call.

What to do after you cancel so charges do not return

Immediate checks in the next 24 hours

Right after canceling, look for a confirmation email and save it. If nothing arrives within 24 hours, send a follow-up email with the date and time of your original request. Put a calendar reminder 3 days before the next billing date so you can verify no new charge appears.

Then log in again if access is still active and see whether the subscription page or agent response shows that auto-renewal is off. If the account still looks active and the billing date is close, contact support again on the same day.

Statement monitoring, disputes, and alternatives

Monitor your bank, card, GCash, or Maya statement for at least one full billing cycle after cancellation. If an unauthorized or continued charge appears, contact the payment provider immediately and request a dispute or chargeback. In the Philippines, BSP-related card dispute practice commonly gives you up to 60 days from the statement date, while DTI handles consumer complaints under RA 7394.

If you are moving away from BrickHouse Security, two alternatives in the research data are HomeSecure Philippines for broader home security projects and ANBIUX A27 Dual Lens Security Camera at around ₱1,210 for a lower-cost camera option. These are not direct like-for-like GPS plan replacements, but they may fit users who mainly want local home monitoring rather than recurring U.S.-based tracking service.

Useful links

• BrickHouse Security official website
• BrickHouse Security contact page
• BrickHouse Security billing support
• BrickHouse Security returns and exchanges
• BrickHouse Security terms and conditions
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

BrickHouse Security cancellation address for written requests

Postal address for mailed cancellation or return-related communication

If you want to send a written cancellation request or supporting documents by post, use the company address associated with its home office and distribution center:

• 5718 W. 79th Street, Indianapolis, IN 46278, United States

Mail is slower than chat, phone, or email, so send it well before the next billing date. Include your full name, account email, order details, and a short statement asking for cancellation of recurring service.

Best way to use the address without delays

Use the address when you need extra proof, when a refund dispute is already in progress, or when support has not replied through faster channels. For a normal cancellation close to renewal, phone, email, or live chat is still quicker because the official billing page already directs customers to customer service for cancellation.

If you are in the Philippines and want to avoid hassle, the most practical combo is simple: cancel through support, get written confirmation, then keep the postal address only as backup evidence if the billing issue continues.