Cancel Catch Club: Easy Method

What is Catch Club

Overview

Catch Club is a community membership associated with Catch, offering free access to an online swim squad, resources, local meetups and swim tips.

Who it is for

The membership is a free community tier intended for participants who want access to community content and events without a paid subscription.

How to cancel Catch Club

Cancel via Web / Catch Club website

• Log in to your account on the Catch Club website.
• Go to My Account → Plan Details → Cancel.
• Your access remains until the end of the current billing cycle; there are no refunds or stored-value conversions for unused time.

Cancel via iOS (App Store)

• Open iTunes / App Store subscriptions in your Apple ID settings and manage the subscription there.
• You must cancel at least 24 hours before the end of the current billing cycle to avoid renewal.
• After cancelling, access continues until the cycle ends and your status reverts to Free Member.

Cancel via Google Play (Android)

• Go to your Google Play account > Subscriptions and select the Catch Club subscription to cancel.
• Cancel at least 24 hours before the billing cycle ends to prevent automatic renewal.
• Access continues until the end of the current cycle and your account reverts to Free Member.

What happens when you cancel

Access and duration

When you cancel, you retain access to any paid features until the end of the current billing cycle.

After the cycle ends your account will revert to the free Catch Club membership level.

Billing and renewals

Automatic renewals stop once you cancel, but you must follow the correct platform process (web/iOS/Google Play) to ensure cancellation.

For iOS and Google Play, cancel at least 24 hours before cycle-end to avoid being charged for the next period.

Account status and data

Your membership status changes to Free Member after the active period ends; account details and profile typically remain unless you request deletion.

If you need data removal, contact customer support and request account deletion explicitly; retention policies may vary.

Will I get a refund?

Official refund policy

Catch Club terms state there are no refunds or conversion to stored value for unused services or unwatched content when cancelling.

The terms also do not reference a 14-day cooling-off or automatic refund right.

Exceptions and next steps

• If the service is not as described or fails to meet basic guarantees, New Zealand consumer law may require a remedy or refund.
• If you believe you are entitled to a refund under NZ law, contact Catch Club customer support first with evidence and a clear requested remedy.
• Keep records of dates, receipts, screenshots and any communication when seeking a refund or remedy.

Catch Club plans and pricing

Plans summary

The primary listed Catch Club plan is a free community membership. No NZD-priced premium Catch Club plan was found.

A paid premium tier (Catch Gold) exists in GBP but no NZD equivalent is listed for Catch Club in New Zealand.

Pricing table

Your consumer rights in New Zealand

Key legal protections

Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), services must be provided as described and fit for purpose.

If a digital service does not meet those guarantees, you may be entitled to a repair, replacement, or refund.

How this affects Catch Club policies

• An explicit "no refunds" policy may not override statutory consumer rights in NZ if the service is faulty or misrepresented.
• If you cannot resolve the issue with Catch Club, consider seeking advice from Consumer Affairs, Citizens Advice Bureau, or a lawyer.

Customer experiences

Positive feedback

Some customers report timely delivery and good communication, noting a better experience than expected.

Positive reviews highlight clear shipping updates and helpful customer service for specific orders.

Negative feedback

• Complaints include refund delays, lack of follow-up on promised refunds, and difficult cancellation of completed orders.
• Reviewers describe unclear policies and slow or unresponsive customer service in some cases.

Documentation checklist

Essential documents to gather

• Account email and username associated with Catch Club.
• Subscription or order ID and date of purchase or renewal.
• Payment receipts or bank/card statement showing the charge.
• Screenshots of account plan page, cancellation confirmation, and any error messages.

Communication records

• Copies of emails, chat transcripts or support tickets exchanged with customer service.
• Your requested resolution (refund, credit, or account deletion) and dates you contacted support.
• If mailing a request, include a printed copy of these documents and use the postal address below.

Common mistakes

Timing errors

Waiting until the last day to cancel is a common mistake; for iOS and Google Play cancellations you should act at least 24 hours before cycle end.

Late cancellations often result in an automatic renewal that cannot be undone by the service provider.

Platform confusion and assumptions

Cancelling on the website does not cancel an App Store or Google Play subscription - you must cancel through the platform used to purchase.

Assuming "no refunds" always applies is risky; NZ consumer law may still give you rights if the service is faulty or misrepresented.

Comparative recap

Quick channel comparison

The table below summarizes key differences for cancelling across channels and the typical outcomes you can expect.

Comparison table

After cancelling

Next steps to confirm cancellation

Keep confirmation screenshots or emails showing that you cancelled and the date access will end.

Check your bank or card statements after the next billing date to ensure no unwanted charges recur.

Useful links

• Catch Club / Catchplay plans terms and conditions
• Apple: Manage your subscriptions on iPhone or iPad
• Google Play: Cancel a subscription

Address

Postal address for inquiries

For postal cancellation inquiries or to send supporting documents, the best available address is:

7 Havelock Ave, Forrest Hill, Auckland 0610, New Zealand

Notes

No separate membership or subscription postal address was found; use the address above and include all account details and documentation.

If you need statutory help in New Zealand, contact Consumer Affairs or Citizens Advice Bureau for guidance on your rights and next steps.