Cancel Performance Golf Scratch Club: Step-by-Step Guide

What is Performance Golf Scratch Club

Overview

Performance Golf Scratch Club is a subscription service that provides training content, coaching access, and digital tools to help golfers improve their swing and skills.

The service offers trials, monthly, and annual plans and is described in the Performance Golf Terms of Service.

Membership types

Memberships include a 14-day trial option, monthly subscriptions, and annual subscriptions with differing refund rules.

Memberships auto-renew until canceled via the company support channels listed below.

How to cancel Performance Golf Scratch Club

Primary cancellation methods

• Email support: [email protected].
• Phone: 800‑523‑5760 (use international dialing as needed from New Zealand).

Step-by-step cancellation steps

• Prepare your account details: order number, email used to subscribe, and billing date.
• Email [email protected] or call 800‑523‑5760 and request cancellation of your Scratch Club membership.
• Ask for written confirmation (email) that your membership is cancelled and note any reference number or agent name.
• If you are in a trial, cancel before the trial ends to avoid being billed for the paid subscription.

What happens when you cancel

Access and renewal

Cancellation stops future automatic renewals; memberships auto-renew until cancelled via email or phone per the Terms of Service.

Typically, access to paid features continues until the end of the current paid billing period unless otherwise stated by Performance Golf.

Account data and communication

The company may retain account details and purchase records for customer service and bookkeeping purposes.

After cancelling, you may still receive transactional emails (confirmation, receipts) and communications related to your account or returns.

Will I get a refund?

General refund rules

• Scratch Club monthly membership payments are non-refundable.
• Scratch Club annual membership payments are refundable within 365 days of billing.
• Trial subscriptions convert to paid unless cancelled before the trial ends; there is no refund if a trial converts and you did not cancel in time.

Product-specific refunds and process

• Physical products (clubs, training aids) may be refunded within 365 days via an RMA return process; contact support for authorization and instructions.
• Digital products (excluding Scratch Club and VIP Coaching) are refundable within 365 days for a 100% refund.
• VIP Coaching monthly payments are non-refundable.

For full terms and procedures see the Performance Golf Terms of Service: performancegolf.com/terms-of-service.

Performance Golf Scratch Club plans and pricing

Pricing overview

Pricing can vary by platform. App Store (NZ) pricing may differ from website pricing listed in USD.

Always confirm the currency and billing platform shown at checkout before agreeing to a plan.

Plans table

Your consumer rights in New Zealand

Key laws that protect you

New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which require accurate information and fair practices.

These laws give remedies for faulty goods, misleading representations, and unfair commercial conduct.

How those rights apply here

• Automatic enrollment or unclear disclosure of subscription terms may be considered an unfair practice under the Fair Trading Act.
• Company refund policies that exceed minimum rights (e.g., 365-day guarantees) are additional benefits but do not limit statutory rights.
• Non-refundable digital subscription terms could be contested if they were not clearly disclosed at the point of sale.

Customer experiences

Common positive experiences

• Many customers praise high-quality products and effective training tools and note responsive customer service.
• Some reviewers reported smooth returns and quick refund resolutions for products and billing issues.

Common negative experiences

• Complaints about hidden subscriptions or being auto-enrolled in trials that convert to paid memberships unless proactively cancelled.
• Reports of aggressive or confusing upsell processes at checkout and occasional poor customer service interactions.

Documentation checklist

What to prepare before contacting support

• Order number or receipt, date of purchase, and the email used to sign up.
• Last four digits of the card charged (if applicable) and the billing platform (App Store, Google Play, or website).
• Screenshots of the subscription page, trial start date, and any confirmation emails or receipts.

What to request

• Ask for written confirmation of cancellation and a reference number or agent name.
• If applicable, request RMA authorization for returns and an estimated timeline for refunds.

Common mistakes

Missing the trial deadline

The most frequent mistake is not cancelling before the 14‑day Scratch Club trial ends and then being billed when the trial converts.

Set a calendar reminder for a few days before the trial expiry to allow time to contact support.

Assuming App Store or Play Store cancellation applies

There is no separate in-app cancellation process described in the Terms of Service; cancellations are handled by emailing support or calling the company.

If you subscribed via the App Store or Google Play, still contact Performance Golf support as directed to ensure the company stops auto-renewal.

Comparative recap

Quick reference table

After cancelling

Confirmation and records

Keep the cancellation confirmation email or reference note as proof in case of future billing disputes.

Check your bank or card statement to ensure no further charges are taken after the cancellation date.

Further help and links

• Terms of Service: performancegolf.com/terms-of-service
• Contact support: [email protected] or call 800‑523‑5760
• Apple subscriptions help (if needed): Apple subscription support

Address

Mailing address

Performance Golf Attn: Customer Service

1301 Ridgeview Drive, McHenry, IL 60050, United States

Customer service contact

Email: [email protected]

Phone: 800‑523‑5760 (use appropriate international dialing from New Zealand).