Cancel Citizen: Easy Method

What is Citizen

Service overview

Citizen is a personal safety app offering live incident alerts, location-based notifications, and a premium subscription for enhanced features.

The app is available on iOS, Android, and as a web-managed subscription in some regions.

Common use cases

Users download Citizen to receive real-time safety alerts relevant to their location and to access extra features with a paid plan.

Subscriptions are managed through the platform used to purchase (Apple App Store, Google Play, or web/Stripe).

How to cancel Citizen

If you subscribed through Apple (iOS)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID at the top, then Subscriptions.
• Select Citizen and choose Cancel Subscription.
• See official guidance: Citizen Help Center.

If you subscribed through Google Play (Android)

• Open the Google Play Store app on your device.
• Tap Menu (three lines) then Subscriptions.
• Select Citizen and tap Cancel subscription.
• See official guidance: Citizen Help Center.

If you subscribed via web (Stripe)

• Open the Citizen app and go to Profile > App Settings > Manage Subscription.
• Request the Customer Portal email and use the link in that email to cancel your subscription.
• See official guidance: Citizen Help Center.

What happens when you cancel

Access after cancellation

After cancelling, you generally retain access to premium features until the end of the current paid billing period.

Access typically ends once the subscription period expires and the service does not renew.

Automatic renewal and billing

Auto-renewal stops after cancellation, so no further charges should occur for future periods.

Do not delete the app as the subscription is managed through your store account or Citizen's Customer Portal.

Data and account status

Cancelling a subscription does not necessarily delete your Citizen account or stored data.

To remove account data, contact Citizen support or follow any in-app account deletion options where available.

Will I get a refund?

Citizen's stated refund policy

Citizen's Terms of Service state that all Service Subscription Fees are non-refundable (pro-rata or otherwise) once paid.

The Help Center reiterates that cancelling will not make you eligible for a refund for the current period.

Exceptions and remedies

• Official policy: refunds are generally not offered after a payment is made.
• However, statutory rights under New Zealand law may provide remedies if a service is faulty or not delivered as described.

What to do if you dispute a charge

If you believe a charge is incorrect, gather receipts and transaction details and contact Citizen support first.

You can also contact your payment provider (Apple, Google, or card issuer) to dispute unauthorised or incorrect charges.

Citizen plans and pricing

Available plan(s)

Citizen offers a premium subscription known as Citizen Premium for enhanced features.

Exact New Zealand pricing was not located in publicly available sources for 2024/2025.

How to check local pricing

Open the Citizen app on your device and view the subscription screen in the New Zealand App Store or Google Play to see current NZ$ pricing.

Prices can vary by platform and region; always confirm in-app before subscribing.

Your consumer rights in New Zealand

Key legal protections

Digital subscriptions in New Zealand are subject to the Consumer Guarantees Act (CGA) where applicable.

Suppliers cannot contract out of the CGA by stating "no refunds" in their terms.

Available remedies under CGA

• If a digital service is faulty or not as described, consumers may seek repair, replacement, or refund under the CGA.
• Remedies depend on the nature and extent of the fault and whether it can be fixed.

How to pursue rights

If you believe Citizen has failed to provide the service as promised, document the issue and contact Citizen support to request a remedy.

If unresolved, you can seek further advice from New Zealand consumer authorities or consider dispute resolution options.

Customer experiences

Positive feedback

No relevant positive reviews specific to Citizen in New Zealand were found on TrustPilot or ProductReview NZ in the checked sources.

Presence and sentiment may vary by region and over time; check review sites for up-to-date experiences.

Negative feedback and issues

One reported issue on Reddit described an unexpected $20 charge for a premium subscription and difficulty contacting the vendor beyond an automated email.

Such reports highlight the importance of checking subscription settings and retaining payment records.

Key takeaways from user reports

• Confirm the exact subscription charge before agreeing to purchase.
• Keep screenshots and email confirmations to support disputes if needed.

Documentation checklist

What to collect before contacting support

• Subscription receipt or transaction ID from Apple, Google, or your card statement.
• Screenshots of subscription settings showing active status and renewal dates.
• Any confirmation emails from Citizen or the payment provider.

Additional useful materials

• App version and device details (iOS/Android version, device model).
• Notes describing the problem, dates, and steps you have already taken.

Common mistakes

Deleting the app instead of cancelling

Some users delete the Citizen app thinking this cancels billing; it does not. Subscriptions are managed through Apple, Google, or the Customer Portal.

Always cancel the subscription in the store or Customer Portal rather than removing the app alone.

Expecting refunds despite stated policy

Users sometimes expect refunds after cancelling even though Citizen's terms state fees are non-refundable.

Remember: while Citizen's policy is non-refundable, New Zealand consumer law may still provide remedies in specific cases.

Canceling the wrong account

Be sure you are signed into the same Apple ID or Google account used to purchase the subscription.

Cancel mistakes often occur when multiple accounts are in use on the same device.

Comparative recap

Quick comparison of cancellation methods

The table below summarises where to cancel, who handles billing, and refund expectations for each purchase method.

Use this to choose the correct cancellation route for your situation.

After cancelling

Immediate next steps

• Check your subscription status in the Apple/Google account or the Customer Portal to confirm cancellation.
• Keep any confirmation emails or screenshots showing the cancellation and end date.

Helpful links and contacts

• Citizen cancellation and support article: How do I cancel a Citizen subscription?
• Citizen Terms of Service: Citizen Terms of Service
• Consumer Guarantees Act overview: Consumer Guarantees Act (overview)

If problems persist

If charges continue after cancellation, contact the payment provider (Apple, Google, card issuer) to report and dispute the charge.

If Citizen does not resolve a valid CGA claim, consider seeking advice from New Zealand consumer protection authorities.

Address

Local contact address

Citizen Watches (N.Z.) Ltd - Service/Correspondence address:

10 Eden Street, Private Bag 99902, Newmarket, Auckland, New Zealand

Using the address for formal notices

This address may be used for repairs, service enquiries, or formal correspondence related to Citizen in New Zealand.

If you require the registered office for legal matters, check Citizen's official filings or request the appropriate contact details from support.