Cancel Paw Champ: Easy Method

What is Paw Champ

Overview

Paw Champ is an online dog training subscription service offering video lessons, challenges, and personalised training content. The company providing the service is registered in Cyprus (Fontadella Limited).

Subscriptions are available through the website and mobile app stores; billing and support paths vary depending on where you subscribed.

Services provided

Paw Champ includes tiered plans that unlock video lessons, premium challenges and personalised training content. Pricing and plans are presented in the New Zealand App Store for NZ users.

Support and account management are offered by Paw Champ; official contact for account cancellation is via the support email or in-app/account settings depending on platform.

How to cancel Paw Champ

Website / Web cancellation

• Log into your Paw Champ profile and cancel your subscription from your account settings.
• Alternatively, email [email protected] from the email address registered to the account with the subject line "Unsubscribe".
• Cancellation is effective once you receive a confirmation email from Paw Champ support.

App Store (iOS) and Google Play (Android)

• For iOS: turn off auto-renewal in your Apple ID account settings at least 24 hours before the end of the current period.
• For Android: turn off auto-renewal in your Google Play account settings at least 24 hours before the end of the current period.
• Note: deleting the app does not cancel the subscription; you must cancel via the relevant app store account settings.

What happens when you cancel

Access after cancellation

After cancellation you typically keep access until the end of the paid billing period unless otherwise stated. Access ends when the current subscription period expires.

If you cancel before renewal, you will not be charged for the next period once cancellation is confirmed.

Renewal and confirmation

Auto-renewal is disabled when you cancel; for app-store purchases this must be done via Apple or Google settings. Cancellation is only final once you receive confirmation from Paw Champ support (for website cancellations).

Keep confirmation emails or screenshots as proof in case of future billing disputes.

Will I get a refund?

General refund policy

Subscription fees are generally non-refundable and non-exchangeable except where required by law or stated in a Money-Back Guarantee shown at purchase.

If you purchased via the website and a guarantee applied at checkout, special refund conditions may apply (see below).

Exceptions and platform-specific refunds

• EEA/Switzerland customers: have a statutory 14-day withdrawal right; refunds for ongoing services are proportional to unused service minus any consumed portion.
• Website Money-Back Guarantee: if the guarantee was shown at checkout, you may be eligible for a refund if you contact support within 30 days, completed at least 7 consecutive days and the first module, and contacted support at least twice.
• App Store / Google Play purchases: request refunds directly from Apple or Google using their support and refund processes.

Paw Champ plans and pricing

Pricing summary

The table below lists the main plans and prices reflected in the New Zealand App Store listings for NZ users in 2024 - 2025.

Prices are shown in NZD and may vary by platform or country.

Your consumer rights in New Zealand

Cooling-off and statutory rights

New Zealand consumer law does not guarantee a 14-day statutory cooling-off period for digital services unless the seller provides one. Paw Champ’s own 30-day guarantee may apply only if it was shown during checkout.

Always check what was presented at purchase; seller-stated guarantees can create additional rights beyond statutory ones.

Unfair practices and dispute options

Automatic renewals must be clearly disclosed under NZ fair trading laws. Consumers may challenge unclear terms or unauthorised charges.

If Paw Champ refuses a refund you believe you are entitled to, you can raise a dispute with your payment provider or seek advice from the Commerce Commission or Citizens Advice Bureau.

Customer experiences

Positive feedback

Many users praise Paw Champ’s customer support as prompt, knowledgeable and compassionate, with useful personalised training guidance and clear lesson steps.

Some reviewers report successful cancellations and quick refunds for genuine billing errors.

Negative feedback

Other reviews allege issues such as unexpected auto-renewing charges, confusing refund policies and delayed or refused refunds when disputes arise.

Online complaints include reports of poor video quality, billing surprises after trials, and difficulties getting satisfactory responses from support.

Documentation checklist

What to gather before you cancel

• Registered account email address and username.
• Proof of purchase: receipt, invoice, or App Store / Google Play order confirmation.
• Screenshots of subscription status from your Paw Champ account or app store subscription page.

What to keep after cancellation

• Confirmation email from Paw Champ or screenshot of cancelled status in Apple/Google settings.
• Bank or card statement lines showing any disputed charges.
• Copies of any support correspondence (dates, ticket numbers, responses).

Common mistakes

Deleting the app instead of cancelling

Many people mistakenly delete the Paw Champ app and assume the subscription is cancelled. Deleting the app does not stop auto-renewal for App Store or Google Play subscriptions.

Always cancel via your account settings or the relevant app store subscription management page.

Using the wrong email or missing confirmation

Requests sent from an email address that is not registered to the Paw Champ account may be ignored or delay processing. Always send cancellation requests from the registered email.

Also ensure you receive and save the confirmation email; cancellation is only effective once confirmed by support for website cancellations.

Comparative recap

Quick comparison by platform

The table below summarises how to cancel, where to request refunds, and important notes for each platform.

After cancelling

Check billing and accounts

After cancellation, check your email for confirmation and monitor your bank or card statements for any further charges.

If you see an unauthorised charge, contact your payment provider immediately to open a dispute.

Helpful links and next steps

• Apple: Request a refund for subscriptions
• Google Play: Request a refund
• New Zealand Commerce Commission
• Citizens Advice Bureau New Zealand

Address

Company registration address

Fontadella Limited (Paw Champ) - Flat/Office 3, Evagora Papachristoforou, Panayides Court, Floor 1, Flat/Office 3, Agia Zoni, 3030, Limassol, Cyprus.

There is no dedicated New Zealand postal address for cancellations; account cancellation is handled via the website or the support email as noted above.