Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Consumer Reports service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Consumer Reports: Easy Method
What is Consumer Reports
Overview
Consumer Reports (CR) is a membership-based publisher of product tests, ratings, and consumer advice. It provides online articles, expert lab-tested reviews, and a printed magazine to members.
Services offered
CR offers digital-only access, combinations of online and print magazine subscriptions, and short-term digital passes. Plans may include a consumer advice line and premium content.
How to cancel Consumer Reports
Cancel online via Account Settings
- Sign in at ConsumerReports.org and go to Account Settings.
- Find Subscriptions or Memberships and select Cancel for the relevant plan.
- Follow on-screen prompts to confirm cancellation and retain any confirmation number or email.
Cancel via app stores or mail
- If you purchased through the Apple App Store or Google Play, cancel through that platform's subscription management; CR cannot cancel app-store subscriptions for you.
- For print or membership service cancellation by post, send written requests to: Consumer Reports, Member Services, P.O. Box 5788, Harlan, IA 51593-1288.
- Keep copies of any mailed letters and proof of postage when sending cancellation by post.
What happens when you cancel
Access after cancellation
For digital memberships cancelled within 30 days, access typically ends at the next monthly anniversary after cancellation.
If you cancel after 30 days, you generally keep access through the paid period but will not be charged again.
Account and renewal
Auto-renewal stops once the cancellation is processed, but verify your Account Settings and confirmation email to ensure renewal is disabled.
If you purchased through Apple or Google, check those platforms to confirm subscription termination and final billing dates.
Will I get a refund?
Digital membership refunds
- Digital or All Access memberships cancelled within 30 days are refunded the amount paid minus a NZ$10 fee.
- If cancellation occurs after 30 days, no refund is issued; access continues through the paid period.
Print membership refunds and exceptions
- Annual print memberships cancelled via Account Settings receive a pro‑rata refund based on unmailed issues.
- Purchases made through the Apple App Store or Google Play must be handled through those platforms for refunds and cancellations.
Consumer Reports plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Digital Pass | NZ$20.00 | 7-day | Access to expert lab-tested product reviews and premium content (website access only, non-renewing) |
| Online Membership (Digital only) | NZ$15 per month | Monthly | Access to expert lab-tested product reviews, premium content, and Consumer Rights Advice Line |
| Online + Magazine Membership | NZ$19 per month | Monthly | Access to digital content plus quarterly printed Consumer magazine |
| Online + Magazine Membership | NZ$120.00 | Annual | Access to digital content plus quarterly printed Consumer magazine (equivalent to NZ$10/month) |
Notes on pricing
All prices are in New Zealand dollars (NZD) and include GST. Prices are based on Consumer NZ official information as of Jan 2026.
Your consumer rights in New Zealand
Summary of legal protections
Under the Consumer Guarantees Act 1993, consumers are entitled to remedies such as repair, replacement, or refund when goods or services are faulty or not of acceptable quality.
Sellers cannot contract out of these statutory rights; "no refunds" signs do not override the Act.
Change of mind and cooling-off
- Retailers are not legally required to refund for a simple change of mind unless their contract or policy states otherwise.
- Cooling-off rights can apply for certain credit agreements or door-to-door sales; check the specific contract and applicable law.
Customer experiences
Reported negative experiences
Many reviews report unexpected auto-renewals, difficulty cancelling, and problems obtaining full refunds.
Complaints include administrative or hidden fees (for example the NZ$10 deduction), refund delays, and unhelpful customer service responses.
Reported positives and context
Recent review overviews show few positive Trustpilot reviews for Consumer Reports NZ accessed via the main CR site.
Some users value the lab-tested reviews and premium content; however, criticism about content depth and timeliness has been reported.
Documentation checklist
Essential items to include
- Account email and username used for the subscription.
- Subscription plan name and start/renewal date (if known).
- Proof of purchase (receipt, bank/credit statement, or order confirmation).
Optional but helpful items
- Cancellation confirmation number or screenshots of Account Settings where you attempted cancellation.
- Copies of any correspondence with CR, Apple, or Google about the subscription.
Common mistakes
Assuming CR can cancel app-store subscriptions
Users sometimes contact CR expecting them to stop Apple or Google Play subscriptions. Those must be cancelled through the app store account settings.
Always check the platform where the purchase was made before contacting CR for cancellation help.
Missing proof or not checking access dates
Failing to keep receipts or not noting the purchase/renewal date can delay refunds or make disputes harder to resolve.
Also confirm the effective end date of access after cancellation so you do not assume immediate termination.
Comparative recap
Quick comparison table
| Feature | Consumer Reports (NZ) | Notes |
|---|---|---|
| Cancellation method | Account Settings on ConsumerReports.org; app-store subscriptions via Apple/Google; postal for written requests | CR cannot cancel Apple/Google subscriptions directly; keep confirmations |
| Refund policy | Digital: refund within 30 days minus NZ$10; after 30 days no refund. Print: pro‑rata for unmailed issues | Refunds processed based on purchase channel and timing |
| Access after cancel | Access continues through paid period if cancelled after 30 days; within 30 days access ends at next monthly anniversary for some plans | Check confirmation for exact end date |
| Typical cost (example) | NZ$15 - NZ$120 depending on plan | Prices include GST; see pricing table for exact plans |
Key takeaways
Read your Account Settings and receipts to confirm purchase channel and renewal dates before cancelling.
If purchased via an app store, manage the subscription through that platform to ensure termination and refund eligibility.
After cancelling
What to monitor
Keep an eye on your bank or card statement for final charges or refunds and save any confirmation emails.
If a refund is due, note that processing times can vary by payment method and bank.
Helpful links
- Consumer Reports - Account/Support
- Apple - Cancel subscriptions
- Google Play - Cancel subscriptions
- New Zealand Consumer Protection (official guidance)
Address
Mailing address for Member Services
Consumer Reports, Member Services
P.O. Box 5788, Harlan, IA 51593-1288
Notes on mailed cancellations
There is no New Zealand-specific postal address listed; written cancellations may need to be sent to the U.S. address above.
Use tracked postage and retain proof of posting when sending cancellation requests by mail.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.