Cancel Consumer Reports: Easy Method

What is Consumer Reports

Overview

Consumer Reports (CR) is a membership-based publisher of product tests, ratings, and consumer advice. It provides online articles, expert lab-tested reviews, and a printed magazine to members.

Services offered

CR offers digital-only access, combinations of online and print magazine subscriptions, and short-term digital passes. Plans may include a consumer advice line and premium content.

How to cancel Consumer Reports

Cancel online via Account Settings

• Sign in at ConsumerReports.org and go to Account Settings.
• Find Subscriptions or Memberships and select Cancel for the relevant plan.
• Follow on-screen prompts to confirm cancellation and retain any confirmation number or email.

Cancel via app stores or mail

• If you purchased through the Apple App Store or Google Play, cancel through that platform's subscription management; CR cannot cancel app-store subscriptions for you.
• For print or membership service cancellation by post, send written requests to: Consumer Reports, Member Services, P.O. Box 5788, Harlan, IA 51593-1288.
• Keep copies of any mailed letters and proof of postage when sending cancellation by post.

What happens when you cancel

Access after cancellation

For digital memberships cancelled within 30 days, access typically ends at the next monthly anniversary after cancellation.

If you cancel after 30 days, you generally keep access through the paid period but will not be charged again.

Account and renewal

Auto-renewal stops once the cancellation is processed, but verify your Account Settings and confirmation email to ensure renewal is disabled.

If you purchased through Apple or Google, check those platforms to confirm subscription termination and final billing dates.

Will I get a refund?

Digital membership refunds

• Digital or All Access memberships cancelled within 30 days are refunded the amount paid minus a NZ$10 fee.
• If cancellation occurs after 30 days, no refund is issued; access continues through the paid period.

Print membership refunds and exceptions

• Annual print memberships cancelled via Account Settings receive a pro‑rata refund based on unmailed issues.
• Purchases made through the Apple App Store or Google Play must be handled through those platforms for refunds and cancellations.

Consumer Reports plans and pricing

Pricing table

Notes on pricing

All prices are in New Zealand dollars (NZD) and include GST. Prices are based on Consumer NZ official information as of Jan 2026.

Your consumer rights in New Zealand

Summary of legal protections

Under the Consumer Guarantees Act 1993, consumers are entitled to remedies such as repair, replacement, or refund when goods or services are faulty or not of acceptable quality.

Sellers cannot contract out of these statutory rights; "no refunds" signs do not override the Act.

Change of mind and cooling-off

• Retailers are not legally required to refund for a simple change of mind unless their contract or policy states otherwise.
• Cooling-off rights can apply for certain credit agreements or door-to-door sales; check the specific contract and applicable law.

Customer experiences

Reported negative experiences

Many reviews report unexpected auto-renewals, difficulty cancelling, and problems obtaining full refunds.

Complaints include administrative or hidden fees (for example the NZ$10 deduction), refund delays, and unhelpful customer service responses.

Reported positives and context

Recent review overviews show few positive Trustpilot reviews for Consumer Reports NZ accessed via the main CR site.

Some users value the lab-tested reviews and premium content; however, criticism about content depth and timeliness has been reported.

Documentation checklist

Essential items to include

• Account email and username used for the subscription.
• Subscription plan name and start/renewal date (if known).
• Proof of purchase (receipt, bank/credit statement, or order confirmation).

Optional but helpful items

• Cancellation confirmation number or screenshots of Account Settings where you attempted cancellation.
• Copies of any correspondence with CR, Apple, or Google about the subscription.

Common mistakes

Assuming CR can cancel app-store subscriptions

Users sometimes contact CR expecting them to stop Apple or Google Play subscriptions. Those must be cancelled through the app store account settings.

Always check the platform where the purchase was made before contacting CR for cancellation help.

Missing proof or not checking access dates

Failing to keep receipts or not noting the purchase/renewal date can delay refunds or make disputes harder to resolve.

Also confirm the effective end date of access after cancellation so you do not assume immediate termination.

Comparative recap

Quick comparison table

Key takeaways

Read your Account Settings and receipts to confirm purchase channel and renewal dates before cancelling.

If purchased via an app store, manage the subscription through that platform to ensure termination and refund eligibility.

After cancelling

What to monitor

Keep an eye on your bank or card statement for final charges or refunds and save any confirmation emails.

If a refund is due, note that processing times can vary by payment method and bank.

Helpful links

• Consumer Reports - Account/Support
• Apple - Cancel subscriptions
• Google Play - Cancel subscriptions
• New Zealand Consumer Protection (official guidance)

Address

Mailing address for Member Services

Consumer Reports, Member Services

P.O. Box 5788, Harlan, IA 51593-1288

Notes on mailed cancellations

There is no New Zealand-specific postal address listed; written cancellations may need to be sent to the U.S. address above.

Use tracked postage and retain proof of posting when sending cancellation requests by mail.