Cancel Creative Market: Easy Method

What is Creative Market

Overview

Creative Market is an online marketplace for digital design assets such as fonts, graphics, templates, photos and themes. It connects independent creators with customers who buy single items or subscribe for membership benefits.

Service model

The platform operates as a storefront where sellers list assets with licensing terms and buyers download files after purchase. Memberships add monthly download credits and other perks alongside standard single-item sales.

How to cancel Creative Market

Cancel via the web (Creative Market account)

• Sign in to your Creative Market account.
• Go to Membership Account Settings.
• Click "Cancel membership".
• Confirm by clicking "Yes, continue with cancellation".
• See the official guide: How do I cancel my membership?.

Cancel via mobile app stores

• App Store (iOS): Open iOS Settings → [Your Name] → Subscriptions → select Creative Market → Tap "Cancel Subscription". See Apple subscription support: Apple cancellation steps.
• Google Play (Android): Open Google Play app → Profile icon → Payments & Subscriptions → Subscriptions → choose Creative Market → Cancel subscription. See Google cancellation support: Google cancellation steps.

What happens when you cancel

Access after cancellation

Your membership will continue for the remainder of your paid billing period unless otherwise stated in your subscription terms. You retain access to any assets you already downloaded under their license terms.

Renewal and billing

Auto-renewal is stopped after cancellation, so you should not be billed at the next renewal date. If you cancel via an app store, billing stops under Apple or Google’s system rather than Creative Market directly.

Data and account

Your Creative Market account (profile, purchase history, downloads) typically remains available unless you request account deletion. Download credits already used are not refunded upon cancellation.

Will I get a refund?

General refund rules

Creative Market’s stated refund policy for digital products is strict and discretionary. Product refunds are only possible within a 3-day window from purchase for eligible cases such as duplicates, misrepresentation or unresolved technical issues.

Membership and credits

• Membership refunds are allowed only within 3 days of the initial subscription and only if no download credits have been used.
• If you paid with credits (or credits + cash), refunds are issued entirely in credits; partial cash refunds are not provided.
• No prorated refunds for partially used billing periods.

Legal exceptions and escalation

New Zealand consumer law may provide additional rights for defective or misrepresented digital goods. If you believe the statutory consumer guarantees apply, mention those rights when contacting support or consider raising the issue with local consumer protection authorities.

Official refund policy: Creative Market refund & exchange policy.

Creative Market plans and pricing

Available plan names

Creative Market publishes several membership tiers with varying monthly benefits and download credits. Exact NZD prices for New Zealand were not located.

Pricing notes

Publicly listed USD monthly prices are available and shown below. NZD equivalents may vary by payment method and app store currency conversion.

Your consumer rights in New Zealand

Statutory guarantees

Under New Zealand consumer law (for example the Consumer Guarantees Act), digital goods must be of acceptable quality, fit for purpose and match their description. If not, consumers may have rights to repair, replacement or refund.

Platform policy vs legal rights

Creative Market’s 3-day discretionary refund policy does not override statutory consumer guarantees. If digital goods are defective or misrepresented, you may still have recourse under NZ law despite the platform’s limits.

How to proceed locally

If you believe your NZ consumer rights are breached, document the problem, contact Creative Market support, and if unresolved consider contacting New Zealand consumer protection agencies for guidance or dispute resolution.

Customer experiences

Positive feedback

Many users praise Creative Market for a wide selection of high-quality assets, an intuitive interface, clear licensing, and a smooth download and re-download experience.

Support and creator ecosystem

Customers often value the marketplace’s support for independent creators and report helpful, prompt responses from the support team in many cases.

Common complaints

Frequent negatives include mislabeled or unlabeled AI-generated content appearing unexpectedly, and issues with downloads such as missing or corrupted files or broken links.

Documentation checklist

What to gather before contacting support

• Account email and username used on Creative Market.
• Order number(s) or transaction IDs for the purchases in question.
• Date and time of the transaction and a brief description of the issue.

Evidence for refunds or disputes

• Screenshots of product pages, error messages, or missing files.
• Files received (or evidence of corrupted/missing downloads).
• Any correspondence with the seller or support tickets and responses.

Common mistakes

Cancelling in the wrong place

A frequent mistake is cancelling via Creative Market’s website when the subscription was purchased through Apple or Google. If you bought via an app store, you must cancel through that store to stop billing.

Assuming automatic refunds

Another common error is expecting automatic or prorated refunds. Creative Market limits membership refunds to the first 3 days and generally does not prorate. Always check the timing and credit usage before requesting a refund.

Poor documentation

Not saving order numbers, receipts or evidence of faults makes disputes harder. Collect all relevant screenshots and transaction details before contacting support or taking further action.

Comparative recap

Cancellation methods compared

The table below summarises key practical differences for cancelling via different channels.

After cancelling

Useful links

Creative Market cancellation help: How do I cancel my membership?.

Refund & exchange details: Refund & Exchange Policy.

Manage in-app subscriptions: Apple / Google subscription management.

Next steps in New Zealand

If you need further help asserting consumer rights, gather evidence and contact Creative Market support first, then consider New Zealand consumer protection guidance if unresolved.

Address

Primary correspondence address

Creative Market Labs, Inc., 300 Lenora St, #515 Seattle, WA 98121 USA.

Notes on NZ postal contact

There is no New Zealand‑specific postal cancellation address publicly listed. Use the web support forms or app store subscription settings for cancellations and enquiries.