Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Crew, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Send an e-Postclic to Crew
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in New Zealand
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at $1.85 for 48 hours
then no commitment, $100.94 per month
to keep966649193710
Recipient
Crew
REF/2025GRHS4
Cancel Crew: Easy Method
What is Crew
Name and scope
Crew is a generic name used by several apps and services for shift planning, crew management, or publication titles. No single, definitive "Crew" app with NZD pricing was located in 2024 - 2025.
Related apps and typical features
In the New Zealand App Store, apps named "Crewline" and "iCrew" were found with defined NZD pricing and features such as schedule history, open time requests, and advanced flight tracking.
How to cancel Crew
If you subscribed via the Apple App Store
- Open Settings on your iPhone or iPad, tap your name, then tap Subscriptions.
- Find the subscription (Crewline, iCrew, or a similar title), tap it, then choose Cancel Subscription.
- Keep a screenshot of the subscription screen and the cancellation confirmation for your records.
If you subscribed via Google Play or a website
- Google Play: Open Play Store, tap your profile, tap Payments & subscriptions → Subscriptions, then select and cancel.
- Website or direct billing: Log into your account on the service website, go to billing/subscriptions, and follow the cancellation link, or contact the developer by email.
- If you cannot find the subscription, check other Apple/Google accounts or payment method receipts for clues.
What happens when you cancel
Access and renewal
After cancelling an auto-renewing subscription, you typically retain access until the paid period ends. The subscription will not renew at the next billing date.
Account data and settings
Cancelling a subscription does not always delete your account or data. Developers may retain profile and schedule data for a period unless you request deletion.
Will I get a refund?
Standard policy
Refunds depend on how you purchased the subscription. Purchases through Apple or Google are subject to their refund policies and review processes.
Exceptions and how to request one
- Contact Apple for App Store purchases: Apple Support.
- Contact Google for Play purchases: Google Play Help.
- If purchased directly from a developer, email the developer and provide order details, receipts, and reasons for the refund request.
- Possible exceptions: accidental purchase, duplicate charges, technical faults that prevented use.
Crew plans and pricing
Pricing summary
Below are the exact NZD prices located for apps named "Crewline" and "iCrew" in the New Zealand App Store. Use this as a reference when checking your subscription.
Notes on pricing data
No app simply named "Crew" with NZD pricing could be located in 2024/2025. Verify the exact app name on your device before cancelling.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Crewline Economy Monthly | NZ$1.99 | Monthly | Essential features, 3 months schedule history |
| Crewline Economy Yearly | NZ$19.99 | Annual | Essential features, 3 months schedule history |
| Crewline Business Monthly | NZ$3.49 | Monthly | Open time requests, up to 12 months schedule history |
| Crewline Business Yearly | NZ$39.99 | Annual | Open time requests, up to 12 months schedule history |
| Crewline First Class Monthly | NZ$5.49 | Monthly | All features plus advanced flight tracking (tail number, distance, aircraft type, etc.) |
| Crewline First Class Yearly | NZ$54.99 | Annual | All features plus advanced flight tracking |
| iCrew Subscription | NZ$3.99 | Monthly | Extra detailed working hours stats and notification options |
Your consumer rights in New Zealand
Key protections
Under New Zealand law, the Consumer Guarantees Act and the Fair Trading Act protect consumers when goods or services are faulty, misrepresented, or not delivered as promised.
How to act if something goes wrong
- Gather receipts and correspondence, then contact the seller or platform support first.
- If unresolved, report to the Commerce Commission or seek guidance from Consumer Protection NZ.
- Keep evidence of dates, screenshots, and attempted communications to support your claim.
Customer experiences
Common praise
Many users report that apps like Crewline and iCrew are affordable and deliver useful scheduling features for small teams and crews.
Common complaints
Frequent issues include confusion over which account was billed, difficulty locating the exact app subscription, and mixed experiences obtaining refunds through app stores.
Documentation checklist
Before contacting support
- Order receipt or App Store/Google Play purchase email.
- Account email and username used in the app.
- Subscription name, price, and billing date.
- Screenshot of the subscription entry in your device settings.
When escalating
- Copies of all messages with the developer or store support.
- Bank/credit card transaction showing the charge.
- Clear summary of the requested outcome (refund, cancellation confirmation, data deletion).
Common mistakes
Canceling in the wrong place
A common error is attempting to cancel within the app when the subscription is billed through Apple or Google. Always check your App Store or Play Store subscriptions first.
Assuming automatic refunds
Another frequent mistake is expecting an automatic refund after cancelling. Cancellation stops renewal but does not guarantee a refund; you must follow the store or developer refund process.
Comparative recap
At-a-glance comparison
The table below gives a quick comparison of the available plans and what they include to help you decide before cancelling or re-subscribing.
Choosing a plan
If you need longer history or advanced tracking, compare Business/First Class tiers versus Economy. Monthly plans are cheaper short-term; yearly plans reduce monthly cost.
| Plan | Price (NZ$) | Period | Key features |
|---|---|---|---|
| Crewline Economy Monthly | NZ$1.99 | Monthly | Essential features, 3 months history |
| Crewline Economy Yearly | NZ$19.99 | Annual | Essential features, 3 months history |
| Crewline Business Monthly | NZ$3.49 | Monthly | Open time requests, up to 12 months history |
| Crewline Business Yearly | NZ$39.99 | Annual | Open time requests, up to 12 months history |
| Crewline First Class Monthly | NZ$5.49 | Monthly | All features + advanced flight tracking |
| Crewline First Class Yearly | NZ$54.99 | Annual | All features + advanced flight tracking |
| iCrew Subscription | NZ$3.99 | Monthly | Detailed hours stats & notifications |
After cancelling
If you still have access
If you retain access until the end of the paid period, export or save any data you need before the access ends. Confirm cancellation via email or screenshot.
Useful links and next steps
- Apple Support (subscriptions and refunds): https://support.apple.com/
- Google Play Help (subscriptions and refunds): https://support.google.com/googleplay/
- New Zealand Commerce Commission: https://comcom.govt.nz
- Consumer Protection NZ: https://www.consumerprotection.govt.nz
Address
Postal address
PO Box 685, Victoria Street West, Auckland 1142
Notes about this address
This PO Box is connected to the New Zealand Media Council in publicly available records and may not directly relate to any specific "Crew" app or service.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Levi Cooper
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.