Cancellation Crew: Easy Method

What is Crew

Crew is a team communication and scheduling platform used by employers and teams to message, assign tasks, share photos, and manage shifts. In Canada it is used both as a standalone app (e.g., Crew Time Card) and as a Pro subscription offering additional workplace features and scheduling tools.

How to cancel Crew

• Sign in to the account that holds the Pro subscription on the Crew web dashboard (cancellations are governed by the web-based Terms of Use).
• Locate subscription or billing settings and submit a cancellation request, ensuring you allow the required 7 days' notice for employer-initiated Pro subscription cancellation (per Crew Terms of Use).
• Prepare a written cancellation letter stating account name, account email, subscription plan, date you submitted the online cancellation (if applicable), and a request to stop future invoicing.
• Send the written cancellation by registered mail (raccomandata A/R) to: CP 89022 - CSP MALEC, Montreal, Quebec, H9C 2Z3. Keep the tracking/return-receipt proof.
• If you subscribed through the App Store or Google Play, cancel the subscription through your Apple or Google account. Note: Crew’s Terms of Use say employer cancellation rules apply universally, so confirm cancellation in your Crew account and keep records.

What happens when you cancel

When an employer cancels a Pro subscription, Crew’s Terms state invoicing will cease after the required 7 days' notice. Access to paid Pro features may end at the next billing cycle or at the end of the notice period depending on how the account is configured; retain copies of important data before cancellation. Crew’s terms indicate amounts paid are non‑refundable. Make sure you document the cancellation confirmation (screenshots, emails, return receipt) in case you need to dispute future charges.

Will I get a refund?

Crew’s Terms of Use state that “all amounts paid are non‑refundable” for Pro subscriptions cancelled by the employer. There is no explicit mention in Crew’s public terms of a statutory 14‑day cooling‑off refund right. Exceptions to a no‑refund policy may exist for billing errors, duplicate charges, or if mandatory law requires a refund; for these, contact Crew support and your payment provider immediately and keep supporting documentation. If you believe local consumer law requires a refund, raise the issue with the service and, if needed, your provincial consumer protection office or payment card issuer.

Crew plans and pricing

Your consumer rights in Canada

Crew’s contract terms state employer cancellations require 7 days’ notice and that paid amounts are non‑refundable. Canadian consumer protection varies by province and by the nature of the purchase; there is no universal 14‑day cooling‑off right for all digital subscriptions across Canada. Mandatory provincial or federal consumer laws can override contractual terms in certain circumstances (for example, where a seller has engaged in deceptive practices or where specific statutory rights apply). If you believe a statutory right applies, contact the applicable provincial consumer protection office or the Office of Consumer Affairs for guidance, and consider contacting your payment provider to request a charge dispute if appropriate.

Customer experiences

Reviews from Canadian users show generally positive feedback on ease of use, helpful customer service, effective scheduling, and team communication - Capterra reports an overall rating around 4.6/5 with praise for simple onboarding and centralized team collaboration. However, negative reports include occasional glitches (schedule updates not syncing for all users, repeated shifts, app freezing requiring reinstall), limited functionality beyond messaging, and frustrations when free features shifted to paid plans. Other complaints on platforms such as GetApp mention notification overload and limited schedule visibility controls.

Documentation checklist

• Account email and account ID / company name as used in Crew
• Subscription plan name, billing start date, and most recent invoice(s)
• Screenshot or confirmation of online cancellation request (if submitted)
• Copy of the written cancellation letter and registered mail tracking/return receipt
• Any correspondence with Crew support and dates/times of calls or chats
• Payment receipts, card statements showing charges, and any dispute/case numbers

Common mistakes

People commonly assume cancelling the mobile app stops billing - when subscriptions are billed through the web or through Apple/Google, you must cancel both the platform subscription and the Crew account subscription where applicable. Another frequent error is failing to allow the required 7 days’ notice for employer Pro cancellations or not sending written notice and keeping proof (registered‑mail receipt). Users also sometimes delete the app before exporting necessary data or before confirming cancellation, which can make later disputes harder to document.

Comparative recap

After cancelling

After you cancel, keep all documentation: cancellation confirmations, registered‑mail receipts, screenshots, invoices, and support correspondence. Monitor bank or card statements for any unexpected charges and raise disputes promptly with your payment provider if needed. If you need to review Crew’s formal terms, see the Crew Terms of Use: Crew Terms of Use. For user feedback and common issues, see the Canadian Capterra reviews: Capterra - Crew reviews and GetApp listing: GetApp - Crew reviews. If you need consumer guidance, contact your provincial consumer protection office.

Address

Send registered cancellation mail (raccomandata A/R) to:

CP 89022 - CSP MALEC, Montreal, Quebec, H9C 2Z3