Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Deliveroo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Deliveroo: Easy Method
What is Deliveroo
Service overview
Deliveroo is an online food and grocery delivery platform that connects customers with restaurants and delivery drivers through an app and website.
How Deliveroo operates in New Zealand
In New Zealand, Deliveroo works with local restaurant partners and couriers to fulfil orders; local operations may be handled by a regional entity while the Deliveroo platform provides the marketplace.
How to cancel Deliveroo
Cancelling an order in the app
- Open the Deliveroo app or website and go to "Orders".
- Select the active order you want to cancel and choose "Cancel" if the option is shown.
- Follow on-screen prompts to confirm cancellation before the restaurant has started preparing the order.
If the in-app option is not available
- If the order has progressed past the "Started Order" stage or a driver is dispatched, the cancel option may be disabled.
- Contact Deliveroo customer support via the app chat or Help Centre for assistance; success can vary depending on order status.
What happens when you cancel
When you cancel before preparation
If you cancel before the restaurant has started preparing (before "Started Order"), you will not be charged for the items.
Vouchers or discounts already applied may be excluded from the refund, depending on Deliveroo's policy.
When you cancel after preparation or dispatch
If the restaurant has started preparing the food or a driver has been dispatched, you will usually be charged the full price plus delivery if applicable.
Deliveroo support may sometimes assist but cancellation after these stages is not guaranteed and charges commonly apply.
Will I get a refund?
Refunds for cancelled orders
- Cancelled by you before "Started Order": refund for items (excluding applied vouchers/discounts) is normally issued.
- Cancelled by Deliveroo or the restaurant: you will not be charged and will receive reimbursement, sometimes as account credit to reflect inconvenience.
- If the order is cancelled after preparation or dispatch, you are usually charged and refund is unlikely unless Deliveroo or the partner accepts responsibility.
Refunds for faults or poor fulfilment
- Deliveroo provides refunds or credits for missing, incorrect, poor quality, unsafe food, cold food, late delivery, or order not delivered.
- If the issue is Deliveroo’s responsibility, Deliveroo covers the refund; if due to the restaurant partner, the partner bears the cost.
- Freshness Promise for groceries applies only in the UK & Northern Ireland and does not apply in New Zealand.
- There is no automatic 14-day cooling-off or unconditional refund; refunds are available when goods are faulty, not as described, or otherwise fail to meet legal expectations.
Deliveroo plans and pricing
Subscription and delivery fees
Specific New Zealand pricing for subscriptions (e.g. Deliveroo Plus) and delivery fees varies by location and is not publicly available in this guide.
How to check current prices
Open the Deliveroo app or visit the Help Centre to view current subscription and delivery pricing for your location.
Your consumer rights in New Zealand
Legal protections
Under New Zealand consumer law you have the right to goods that match their description, are of acceptable quality, and are fit for purpose.
These rights apply to food and grocery orders where items are faulty, unsafe, or not as described.
Remedies available
- If rights are breached you may request a refund, replacement, or other remedy depending on the problem.
- No automatic 14-day cooling-off applies to one-off food delivery; remedies rely on faults or failures to meet legal standards.
Customer experiences
Common positive experiences
Many customers receive orders reliably and successfully, with food delivered as expected and support handling routine enquiries.
Deliveroo’s platform provides convenience and a wide selection of restaurants for many users.
Common complaints and concerns
- Frequent reports of late, cold, incorrect, or missing items.
- Some customers find refunds difficult to obtain and describe customer service as slow or unhelpful.
- Instances of orders left without clear explanation or deliveries being mishandled have been reported.
Documentation checklist
What to prepare before contacting support
- Order number and timestamp from the app or email receipt.
- Photos of incorrect, missing, or poor-quality items (show packaging and items clearly).
- Any screenshots of delivery tracking, driver notes, or error messages.
Extra information that helps
- Payment method details (last four digits of card) and whether a voucher was used.
- A clear description of the issue and a requested remedy (refund, replacement, account credit).
Common mistakes
Cancelling too late
Waiting until the restaurant has moved to "Started Order" or until a driver is assigned often prevents free cancellation.
Check the order status immediately after placing an order if you think you may need to cancel.
Poor documentation
Not keeping clear photos, order numbers, or timestamps reduces the likelihood of a smooth refund or resolution.
Send concise evidence when first contacting Deliveroo to speed up the review process.
Comparative recap
Quick comparison of outcomes
The table below summarises key points about cancellation, refunds, and pricing for easy reference.
After cancelling
Follow-up actions
Check your order status and payment statement for any refunds or charges after cancellation.
If you do not see a refund within a few business days, contact Deliveroo support with your documentation.
Helpful links and contacts
Deliveroo Help Centre: help.deliveroo.com
New Zealand consumer advice (Commerce Commission): comcom.govt.nz
Address
Official postal address (for Deliveroo)
Deliveroo International Ltd, The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, London EC4R 3TE, United Kingdom
Local operator note
Deliveroo NZ local operations may be handled by a regional operator (e.g. Delivereasy Limited) but the international postal address above is the published corporate contact for formal cancellations.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.