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Cancel DESERET BOOKSHELF
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Deseret Bookshelf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Deseret Bookshelf: Easy Method
What is Deseret Bookshelf
Overview
Deseret Bookshelf (Bookshelf+) is a subscription service offering access to a large library of audiobooks and eBooks with a focus on Latter‑day Saint / church‑related content.
The service lets subscribers stream and download titles for offline reading and listening while the subscription is active.
Key features
Bookshelf+ plans provide unlimited access to thousands of titles and special member pricing for some users (Platinum Rewards levels).
Subscriptions are billed in US dollars and managed through Deseret Book’s website rather than mobile app stores.
How to cancel Deseret Bookshelf
Cancel via the DeseretBook.com website
- Go to DeseretBook.com and sign in to your account.
- Navigate: My Account → My Subscriptions → Subscription Details → Cancel Subscription.
- Follow on‑screen prompts to confirm cancellation.
- After cancelling, retain any confirmation emails or screenshots for your records.
Notes about app stores and devices
Deseret Bookshelf cannot be cancelled through the Apple App Store (iOS) or Google Play (Android).
Deleting the mobile app or disabling app‑store billing does not cancel the Bookshelf+ subscription. Cancellation must be done on DeseretBook.com.
What happens when you cancel
Access after cancellation
Once you cancel, access to the Bookshelf+ subscription continues until the end of the paid billing term.
After the paid term ends, access to subscription content is terminated unless you re‑subscribe.
Renewal and billing
Subscription renewals stop after the cancellation takes effect; you will not be billed again for future periods.
No prorated refunds or credits are provided for partially used periods under standard terms.
Data and downloaded content
Downloaded Bookshelf+ titles are tied to your subscription access; availability may end when the subscription does.
Keep purchase receipts or screenshots if you need proof of billing or content ownership for disputes.
Will I get a refund?
Standard refund policy
Deseret Book’s formal terms state payments for subscriptions are non‑refundable and there are no refunds or credits for partially used periods.
Any exceptions or credits are granted only at Deseret Book’s sole discretion.
14‑day grace period (exception)
A 14‑day grace period after billing exists during which you may request a refund by contacting Deseret Book support.
To request a refund within 14 days, email downloads@deseretbook.com or bookshelf@deseretbook.com.
Deseret Bookshelf plans and pricing
Plans table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Bookshelf+ Monthly | USD $12.99 | Monthly | Unlimited access to audiobook and eBook library (4,000+ titles) |
| Bookshelf+ Annual | USD $129 | Annual | Unlimited access to audiobook and eBook library (4,000+ titles) |
| Bookshelf+ Platinum Member Monthly | USD $9.99 | Monthly | Discounted pricing for Platinum Rewards members |
| Bookshelf+ Platinum Member Annual | USD $99 | Annual | Discounted pricing for Platinum Rewards members |
Notes on pricing
All pricing is listed and billed in US dollars, even for users in New Zealand.
No New Zealand dollar (NZD) pricing was identified; check your bank for foreign currency conversion and fees.
Billing details
Check your DeseretBook account receipts for the exact billed amount and billing dates.
Annual and monthly plans differ mainly by billing frequency and per‑month effective cost.
Your consumer rights in New Zealand
Relevant New Zealand laws (overview)
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which cover certain services and representations.
These laws can apply if a digital service is faulty, misrepresented, or not provided as promised.
How to assert your rights
- Contact Deseret Book first and provide clear evidence (receipts, screenshots, dates).
- If unresolved, seek advice from Consumer Protection resources in NZ or consider a dispute with your card issuer.
- Useful NZ guidance: consumerprotection.govt.nz.
Practical tips for NZ consumers
Keep records of transactions and all communications with Deseret Book to support a complaint or dispute claim.
Be aware foreign‑currency billing and international business jurisdiction may affect remedies and timelines.
Customer experiences
Positive feedback
Many users praise the breadth of church‑related books and audiobooks available in the Bookshelf+ library.
Reviewers also value the ability to download content for offline use and the combined reading/listening library.
Negative feedback
Common complaints include app instability, broken search, crashes, and audio playback problems reported by multiple users.
Other issues noted are interface clutter, missing metadata, and difficulty purchasing or controlling playback on some devices.
Documentation checklist
What to prepare before contacting support
- Account email or username used on DeseretBook.com.
- Proof of purchase or receipt showing date and amount charged.
- Subscription confirmation or screenshot of your active plan and renewal date.
Additional helpful items
- Device model and app version (if relevant) and screenshots of errors or billing entries.
- Copies of any previous support emails and the outcome of prior communications.
Common mistakes
Trying to cancel in the app store
Many users assume iOS or Android app‑store subscription controls cancel Bookshelf+; they do not.
Attempting to cancel in the App Store or Google Play will not stop Deseret Book billing; use DeseretBook.com instead.
Expecting automatic refunds or pro‑rations
Assuming you will get a partial refund for unused time is a frequent error; Deseret Book’s terms generally disallow prorated refunds.
Remember the 14‑day grace period is the only defined window for requesting a refund after billing.
Comparative recap
Quick comparison table
| Feature | Deseret Bookshelf (Bookshelf+) | Apple App Store / Google Play subscriptions |
|---|---|---|
| How to cancel | Cancel only via DeseretBook.com account subscription settings. | Cancelled via the App Store or Google Play subscription management. |
| Refund policy | Payments non‑refundable by terms; 14‑day refund request window after billing. | Refunds handled by app stores under their policies; app store refunds may differ. |
| Access after cancel | Access continues until end of paid billing term. | Most app‑store subscriptions also continue until end of paid period. |
| Billing currency | Billed in US dollars for all users, including New Zealand. | App stores may bill in user’s local currency depending on store settings and region. |
| Support & dispute | Support via Deseret Book email and website; refunds discretionary. | App stores provide their own dispute and refund processes separate from the app developer. |
Key takeaway
For Bookshelf+ manage and cancel on DeseretBook.com and use the 14‑day window if you need to request a refund.
If you were charged via an app store in error, contact the store as well as Deseret Book to sort billing differences.
After cancelling
Immediate actions
- Save the cancellation confirmation email or take a screenshot of the cancellation screen.
- Check your bank or card statement to confirm no further charges appear after the next billing date.
Useful links and contacts
Cancellation help article: Cancel Bookshelf+.
Subscription terms: Subscription Terms and Conditions.
Support email for refunds and downloads: downloads@deseretbook.com or bookshelf@deseretbook.com.
Address
Company mailing address
Deseret Book Company
PO Box 30178, Salt Lake City, Utah 84130, United States
Postal tips
If you send postal correspondence from New Zealand, include your account email, name, and clear request to cancel or seek refund.
Allow extra time for international mail and consider email first for a faster record of your request.