Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dimple service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Dimple: Step-by-Step Guide
What is Dimple
Service overview
Dimple is an online retailer that sells daily contact lenses and operates a subscription model for recurring deliveries in New Zealand.
The service offers a free short trial for new customers and paid subscription plans with regular shipments and free shipping on subscription boxes.
How the subscription works
New customers may receive a 10-day free trial (NZ$6 shipping), after which paid subscription normally begins 15 days after the trial order.
Subscriptions are managed through Dimple's website customer portal and renew automatically unless cancelled by the customer.
How to cancel Dimple
Where to cancel
Cancellation is performed only through Dimple's website customer portal; there is no App Store or Google Play cancellation option.
Use the New Zealand help/customer pages to access the portal and subscription controls.
Step-by-step cancellation
- Go to the Dimple Contacts NZ customer portal: nz.dimplecontacts.com/pages/help.
- Log into your account with the email you used to order.
- Open "My Subscription" or the subscription page in the portal.
- Scroll to the bottom of the subscription page and click the "cancel subscription" link.
- Follow any on-screen confirmation prompts until you receive a cancellation confirmation.
- Keep a screenshot or email confirmation for your records; cancellation is your responsibility to complete.
What happens when you cancel
Access and deliveries
Cancelling prevents future renewals but does not usually refund previously paid amounts.
If you cancel mid-cycle you will generally retain access to any product or service already paid for until the end of that paid period or shipment schedule.
Account and data
Your account remains on file until you request deletion or Dimple's policy requires removal; saved prescription and order history may be retained for service purposes.
Keep your cancellation confirmation to show subscription termination if a dispute arises over future charges.
Will I get a refund?
General refund policy
Dimple's online Terms state that amounts paid through the website are non-refundable except where the Terms expressly allow otherwise.
That means routine cancellations do not automatically trigger refunds under Dimple's stated policy.
Exceptions and returns
- Defective, damaged or incorrect-prescription goods may be eligible for a refund or replacement.
- Products must generally be returned in accordance with the returns page; Dimple states products should be returned unopened with tamper seals intact for inspection.
- Refunds for approved returns are processed to your payment card within 30 days of receipt.
- If you return goods for a change of mind, return postage is usually at your expense and refunds may be credited within 30 days after the seller receives the return.
Dimple plans and pricing
Available plans
Below are the main NZ subscription options and their standard prices as listed for New Zealand customers.
Pricing details
| Plan | Price | Period | Features |
|---|---|---|---|
| 1-Month Supply (60 daily lenses) | NZ$64.00 | Monthly | Includes free shipping |
| 3-Month Supply (180 daily lenses) | NZ$168.00 | Per 3 months | Includes free shipping |
Your consumer rights in New Zealand
Statutory protections
Under New Zealand consumer law (including the Consumer Guarantees Act), goods must be of acceptable quality, fit for purpose and match their description.
These statutory rights apply regardless of any seller-stated "no-refund" policy.
Remedies available
- If goods are faulty, not as described or fail to meet acceptable quality, you may be entitled to a repair, replacement or refund under NZ law.
- If Dimple refuses a statutory remedy, you can seek assistance through the Commerce Commission guidance or consumer dispute channels.
Customer experiences
Positive feedback
Some customers report positive experiences such as comfortable lenses, attractive packaging and repeat purchases.
Example reviews include users saying they will purchase more and praising comfort and packaging.
Negative feedback
There is a significant volume of negative reviews reporting missing orders, poor customer service and unexpected subscription charges.
Complaints include lenses arriving damaged or causing discomfort, difficulty obtaining refunds, and slow or no responses from support.
Documentation checklist
What to gather before contacting support
- Order number(s) and date(s) of purchase.
- Account email address used for the subscription.
- Photos of any damaged or incorrect items and packaging.
- Proof of postage if you return items and screenshots of cancellation confirmation.
Why documentation helps
Clear documentation speeds up verification and improves the chance of a replacement or refund for eligible returns.
Keep copies of all correspondence, tracking numbers and any reference IDs provided by Dimple.
Common mistakes
Not cancelling in the correct place
Many customers expect subscriptions to be managed through App Store/Google Play; Dimple requires cancellation via its website portal.
Failing to log into the correct Dimple account or using the wrong site page can leave your subscription active.
Missing confirmation and proof
Not saving a cancellation confirmation is a common error when a later charge is disputed.
Also, returning items without tracking or required packaging/labels can delay or void a refund or replacement claim.
Comparative recap
Quick comparison
The table below summarises key practical points about cancellation, refunds and pricing for quick reference.
At-a-glance summary
| Aspect | Dimple (NZ) | Notes |
|---|---|---|
| How to cancel | Customer portal on Dimple website | No App Store/Google Play cancellation |
| Refund policy | Generally non-refundable; exceptions for faulty/damaged/incorrect items | Statutory NZ rights may override marketed policy |
| Common issues | Missing orders, poor support, unexpected charges reported | Keep documentation and confirmation |
| Price examples | NZ$64 (1 month) / NZ$168 (3 months) | Free shipping on subscriptions; 10-day trial for new customers |
After cancelling
What to check immediately
Save your cancellation confirmation and verify you received an email or on-screen confirmation showing the subscription end date.
Check bank or card statements in the following billing cycles for any unexpected charges.
If you have issues
- Refer to Dimple NZ returns for refunds and replacements: nz.dimplecontacts.com/pages/returns.
- Review Terms of Use: hk.dimplecontacts.com/en/pages/terms-of-use.
- If you cannot resolve a statutory remedy, consider contacting your bank or a local consumer advice service for dispute options.
Address
Dimple NZ contact address
Use this address for returns (if instructed) or formal correspondence: 181 Savill Drive, Favona, 2024 Auckland, New Zealand.
Practical note
If you plan to send returns or certified mail, include your order number and contact details and retain tracking evidence for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.