Cancel Fanfix: Easy Method

What is Fanfix

Overview

Fanfix is a creator monetisation platform that lets creators sell subscriptions, tips, and pay-to-message services directly to fans.

Creators set tiers and prices; Fanfix processes payments and takes a platform commission.

How it works

Fans subscribe to creator channels (monthly or annual where offered) or pay per message for direct contact features.

Payments are processed in USD and creators receive the majority share; Fanfix retains a commission.

How to cancel Fanfix

Cancel via Fanfix website (account settings)

• Sign in to your Fanfix account on the website.
• Open Account Settings or Memberships, find the Creator Membership you want to stop, and select Cancel.
• You retain access until the end of the current term. Cancel at least one day before renewal to avoid being charged again.
• Fanfix terms: all membership payments are non-refundable and non-transferable; see Fanfix payment terms: Fanfix Payment Terms.

Cancel via Apple App Store

• On your iPhone/iPad open Settings → tap your name → Subscriptions.
• Select Fanfix from the list, choose Cancel Subscription and confirm.
• Apple manages refunds - request one via Apple's Report a Problem page if needed. See a guide: How to cancel via Apple.

Cancel via Google Play Store

• Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions.
• Select Fanfix → Cancel Subscription and confirm.
• Note: uninstalling the app does not cancel the subscription. For refunds use Google's refund request process. See a guide: How to cancel via Google Play.

What happens when you cancel

Access after cancellation

When you cancel a subscription you typically retain access to paid content until the end of the current billing period.

Access ends once the paid term expires; you will not be billed again after a successful cancellation before renewal.

Renewals and timing

To avoid an unwanted renewal charge, cancel at least one day before the subscription renewal date.

Automatic renewals may still occur if cancellation is not completed through the correct platform or account.

Account suspension and data

Fanfix may suspend accounts for terms breaches and may not provide refunds in such cases.

If you need copies of receipts or messages, save them before access ends or request them from Fanfix support.

Will I get a refund?

Fanfix refund policy

Fanfix states that all membership fees are non-refundable, non-transferable, and there are no pro‑rata refunds.

Fanfix may issue refunds at its sole discretion; this is not guaranteed. See: Fanfix Payment Terms.

Platform-mediated refunds

• App Store purchases: request refunds through Apple's Report a Problem portal.
• Google Play purchases: request refunds via Google's refund process.
• Platform-level refund rights may still apply even if Fanfix policy says no refunds.

Exceptions and disputed charges

If paid content was not delivered, misdescribed, or you were billed after cancellation, you can dispute the charge with your bank or card issuer.

Record all communications and transaction evidence to support refund or chargeback claims.

Fanfix plans and pricing

Pricing overview

Fanfix lists creator subscription tiers set by creators and pay-to-message prices set by the platform.

Prices are shown in USD; your card or app store will convert to NZD at point of sale.

Commission and payment split

Creators typically receive around 80% of subscription revenue and Fanfix retains about 20% as commission.

Exact splits or fees may vary by promotion or payment processor fees.

Your consumer rights in New Zealand

Statutory guarantees

Under New Zealand law digital content must be as described, fit for purpose, and durable.

Traders cannot contract out of these guarantees by using a blanket "no refunds" clause.

Remedies and complaints

• If content is misdescribed or inaccessible you may be entitled to a remedy (repair, replacement, or refund).
• Complaints about unfair terms or misleading conduct can be raised with the Commerce Commission.

Practical options

If Fanfix refuses a refund, consider disputing the charge with your payment provider or card issuer, especially for non-delivery of content.

Keep evidence of transactions, screenshots, and support correspondence to strengthen your case.

Customer experiences

Common negative reports

Multiple reviewers report being unable to access paid content, long-standing issues with content loading, and denied refunds despite repeated contact attempts.

Some users report unauthorized or continued billing after they tried to cancel and difficulty getting responsive support. Source: Trustpilot NZ.

Other complaints and patterns

Reports include subscriptions defaulting to annual instead of monthly, large unexpected charges, and perceived deceptive practices.

There are also reports of unresolved complaints with third-party bodies and slow or unresponsive support. See: BBB and Grokipedia.

Documentation checklist

Essential documents to collect

• Subscription receipts or transaction records showing date and amount.
• Screenshots of subscription settings, billing page, and any cancellation confirmations.
• Copies of emails or support tickets sent to Fanfix.

Evidence for disputes

• Bank or card statements showing the charges and dates.
• Screenshots or recordings showing inaccessible content or errors.
• Correspondence history with Fanfix, Apple, or Google support.

Common mistakes

Uninstalling the app instead of cancelling

Many users assume deleting the app cancels the subscription. It does not; subscriptions must be cancelled via account settings, App Store, or Google Play.

Missing the cancellation window

Waiting until the renewal date or after it can lead to an unwanted charge; cancel at least one day before renewal.

Assuming "no refunds" is absolute

Fanfix's "no refunds" policy does not automatically override New Zealand consumer law or platform refund processes.

Not checking whether you purchased via the app store or web can delay a valid refund request.

Comparative recap

Quick comparison

The table below compares cancellation routes, refund routes, access after cancelling, and notable points for each platform.

Use this to decide next steps

Follow the route matching how you originally paid (web, Apple, or Google) to ensure cancellation is effective and to preserve refund rights.

After cancelling

Confirm and save records

After cancelling, take screenshots of the cancellation confirmation and keep your final receipt and billing statement.

Store copies of any messages exchanged with Fanfix or platform support for future disputes.

Helpful links and steps

• Fanfix Payment Terms
• Guide to cancelling via app stores
• Commerce Commission NZ - for consumer rights and complaints
• Contact your bank or card issuer to dispute charges if you cannot resolve the issue with Fanfix or the app store.

Address

Corporate address

FanFixApp, LLC

9800 Wilshire Blvd., Ste 206, Beverly Hills, California 90212, United States

Support channels

Fanfix provides online support via their website and an email/ticket system; there is no specific New Zealand postal cancellation address published.

For App Store or Google Play purchases, use the respective platform support channels for cancellation or refund requests.