Cancel Facer: Easy Method

What is Facer

Overview

Facer is a platform and app for smartwatch watch faces, allowing users to browse, install, and create custom faces for a variety of wearable devices.

How it is delivered

Facer is available as a mobile app (Android via Google Play and iOS via Apple App Store) and as a web service at facer.io.

Subscription billing and in‑app purchases are handled through the store used to sign up (Google Play, Apple, or direct web subscription).

How to cancel Facer

Cancel via Google Play (Android)

• Open the Google Play Store app on your Android device.
• Tap Menu → Subscriptions → select the Facer subscription → Cancel subscription.
• Cancellation stops future billing; your current paid period remains active until it ends.
• Reference: Facer help (Google Play).

Cancel via Apple App Store (iOS)

• Open iPhone Settings → tap your name → Subscriptions, or open the App Store → your profile → Subscriptions.
• Find the Facer subscription and choose Cancel. You must cancel through Apple’s subscription settings, not the Facer app.
• Facer cannot cancel App Store subscriptions for you; use Apple’s interface for refunds and disputes.
• Reference: Facer help (iOS).

Cancel via Web (facer.io)

• Log in at facer.io and go to Account Management (Manage Account or the user dropdown).
• Click the pencil icon next to “Subscribed” and choose Cancel to stop auto‑renewal.
• Subscription access continues until the end of the current billing period after cancellation.
• Reference: Facer help (web).

What happens when you cancel

Access after cancellation

Cancelling stops future automatic renewals but typically allows full access until the paid period expires.

After the billing period ends, premium features tied to the subscription will be disabled unless you resubscribe.

Billing and payment stops

Cancellation should prevent new charges at the next renewal date, but verify the cancellation confirmation and the billing source.

If charges continue after cancellation, keep records and contact your payment provider to dispute further charges.

Data and account retention

Your Facer account and any uploaded or purchased faces may remain tied to your account after subscription lapse.

Confirm in Account Management what content stays available to non‑subscribers and export anything needed before access ends.

Will I get a refund?

General refund policy for subscriptions

Facer does not appear to offer automatic refunds for digital subscription purchases, and no statutory 14‑day cooling‑off period for digital subscriptions is provided by default.

Refunds for subscriptions are generally not available unless the provider explicitly offers them or platform rules (Apple/Google) allow a refund.

Exceptions and platform refunds

• iOS/App Store purchases: Facer cannot issue refunds directly. Request a refund through Apple’s system (see Facer help for guidance).
• Android/Google Play: Use Google Play’s refund process for eligible cases; Facer’s help page directs cancellation steps but not direct refunds.
• Physical items (store.facer.io): The store lists a 30‑day refund policy for unused items returned in original condition. Shipping costs are typically non‑refundable and proof of purchase is required. See the store policy: store refund policy.

Facer plans and pricing

Overview of available tiers

Publicly available in‑app listings have shown tiered subscription options (monthly, yearly) quoted in USD in some sources.

Exact New Zealand Dollar pricing is not published in the sources reviewed and may be converted by the app stores at purchase time.

Pricing table

Your consumer rights in New Zealand

Key legal protections

New Zealand law (Consumer Guarantees Act and Fair Trading Act) requires services to be supplied with reasonable care and skill and not be misleading.

There is no automatic statutory 14‑day cooling‑off right for digital subscriptions unless the company offers one.

What to do if you have issues

• If Facer continues billing after cancellation, contact your payment provider to dispute charges or request a chargeback.
• File a complaint with the Commerce Commission if you believe there has been misleading or unfair conduct.
• Keep evidence: receipts, screenshots, cancellation confirmations, and support correspondence.

Customer experiences

Reported problems

Public reviews include complaints that cancellations did not stop charges for some users, prompting some to cancel cards.

Other issues reported include website cancellation links failing to load, unresponsive support, and buggy app behaviour such as faces not loading.

Context and variability

User experiences vary and reviews online include both negative and neutral reports; not all customers will encounter problems.

If you experience problems, act quickly: capture evidence and escalate via your app store, bank, or regulatory complaint channels.

Documentation checklist

What to gather before contacting support

• Account email or username used with Facer.
• Proof of purchase or receipt (App Store / Google Play / web receipt).
• Dates and screenshots showing subscription status, cancellation screens, or billing transactions.
• Bank or card statements showing the charges you dispute.

What to include in a complaint or dispute

• A concise timeline of actions taken (purchase date, cancellation date, charges after cancellation).
• Support ticket IDs or email threads if you contacted Facer already.
• Any automated confirmation messages from Google, Apple, or fac er.io.

Common mistakes

Assuming cancellation was completed

Some users assume tapping a cancel button in the app is sufficient without confirming cancellation in the store (Apple/Google) used to bill them.

Always check the App Store or Google Play subscription list and save the confirmation screen or email.

Requesting refunds from the wrong channel

Attempting to get an App Store refund directly from Facer will usually fail; refunds for iOS purchases must go through Apple.

Similarly, physical item returns must follow the store.facer.io return instructions rather than the in‑app subscription flow.

Comparative recap

Quick comparison

After cancelling

Next steps to verify cancellation

• Save any cancellation confirmation screen or email and check your next billing date is removed.
• Monitor your card or bank statement for one or two billing cycles to ensure no further charges appear.

Helpful links and escalation

• Facer cancellation help: How to cancel Facer Premium.
• Request Apple refund / report purchase: Apple refund guidance via Facer help.
• Store returns for physical items: Facer store refund policy.
• If problems persist, consider contacting your bank or filing a complaint with the Commerce Commission in New Zealand.

Address

Corporate mailing address

Little Labs, Inc., 1600 Main Street, Floor 2, Venice, California 90291, United States.

Local presence

Facer does not appear to have a dedicated postal address in New Zealand based on available information.