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Cancellation service #1 in New Zealand
Cancel Fishbrain: Easy Method
What is Fishbrain
Service overview
Fishbrain is a social fishing app that provides maps, catch logs, predictions (BiteTime) and premium features under Fishbrain Pro or Power Fishing packages.
Who uses it
Anglers use Fishbrain to find spots, record catches and view lure and timing suggestions shared by other users.
How to cancel Fishbrain
Cancel on Google Play Store (Android)
- Go to play.google.com/store/account/subscriptions.
- Select the Fishbrain subscription and choose Cancel.
- The subscription remains active until the end of the current billing cycle.
Cancel on App Store (iOS)
- Open your Apple ID settings and go to Subscriptions.
- Find the Fishbrain subscription and tap Cancel Subscription.
- Apple controls billing and cancellation timing for App Store purchases.
Cancel via Fishbrain website (web purchases)
- Log in at the Fishbrain website and access account or subscription settings to cancel, when available.
- Fishbrain encourages cancellation through the platform originally used for purchase.
- If you cannot cancel online, contact [email protected] for assistance.
What happens when you cancel
Access after cancellation
After you cancel, you usually keep premium access until the end of the paid billing period.
Access terminates at the scheduled renewal date and you revert to the free tier afterward.
Subscription renewal and charges
Stopping a subscription prevents future automatic renewals but does not retroactively remove charges already billed.
If you cancel through a platform, further billing is controlled by that platform (Google or Apple).
Data and account status
Your Fishbrain account and posted catches remain unless you delete your account separately.
Cancellation typically does not delete your uploaded data; see Fishbrain account settings to remove content.
Will I get a refund?
Refunds for Google Play purchases
- Refunds for Android purchases are handled directly by Google Play Store.
- Contact Google Play support to request refunds; Fishbrain does not process these refunds.
Refunds for App Store purchases
- App Store refunds are handled directly by Apple.
- Use Apple’s report-a-problem or contact Apple Support for refund requests.
Refunds for web (direct) purchases
- Fishbrain offers refunds for web purchases if requested within 14 days of purchase.
- To request, cancel first, then email [email protected] with username, email, receipt and reason.
Fishbrain plans and pricing
Plans available
Fishbrain offers Power Fishing / Pro tiers on monthly, quarterly and annual billing cycles.
Approximate pricing (note)
Fishbrain lists prices in USD on the App Store; the NZD amount varies with Apple/Google exchange rates.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Monthly Power Fishing Package | approx NZ$ (converted from US$12.99 - varies by exchange rate) | Monthly | Full access to Fishbrain Pro features |
| Quarterly Power Fishing Package | approx NZ$ (converted from US$24.99 - varies) | Quarterly | Full access to Fishbrain Pro features |
| Annual Power Fishing Package | approx NZ$ (converted from US$79.99 - US$89.99 - varies) | Annual | Full access to Fishbrain Pro features |
Your consumer rights in New Zealand
Right to cancel
You may cancel your subscription at any time via the platform used for purchase or via Fishbrain account settings when applicable.
Fishbrain’s Terms permit termination of account and services at any time.
14-day refund rule (web purchases)
- Fishbrain’s 14-day refund policy applies only to subscriptions bought directly on the Fishbrain website.
- You must cancel first and then request a refund from Fishbrain within 14 days.
Platform purchases and protections
Purchases made through the App Store or Google Play are subject to Apple’s or Google’s refund and consumer policies, not Fishbrain’s.
Contact Apple or Google for disputes, as Fishbrain cannot process those refunds directly.
Customer experiences
Positive feedback
Some users appreciate BiteTime predictions and top-lures features for planning fishing trips.
Other users find Fishbrain helpful for identifying new spots when travelling.
Negative feedback
Several users report issues with inaccurate map pins, glitchy app behavior and misplaced catch locations.
There are reports of difficulties obtaining refunds and frustration when charged after same-day cancellations when using third-party platforms.
What to take from reviews
Experience varies: features can be valuable but stability and billing interactions with app stores may cause problems for some users.
When in doubt, keep receipts and screenshots of cancellation steps to support any refund or dispute.
Documentation checklist
Required items when requesting a refund
- Username and account email associated with Fishbrain.
- Purchase receipt or order confirmation (from Apple, Google or Fishbrain).
- Date of purchase and method/platform used.
- Short reason for the refund request.
Helpful extras
- Screenshots of subscription in account settings or app store purchase history.
- Evidence of cancellation attempts or confirmation emails.
- Any chat transcripts or support case numbers.
Common mistakes
Cancelling the wrong place
A common error is cancelling in the Fishbrain app but forgetting to cancel the App Store or Google Play subscription.
If you bought via Apple or Google, the platform controls billing and you must cancel there to stop future charges.
Missing documentation
Users often request refunds without providing purchase receipts or account details which slows resolution.
Always save receipts and cancellation confirmations when you unsubscribe or request a refund.
Assuming immediate refunds
Expecting an instant refund after cancellation is a frequent misunderstanding, especially for platform purchases.
Platform refunds depend on Apple or Google policies; Fishbrain can only refund direct web purchases within 14 days.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Who handles refunds | Notes |
|---|---|---|---|
| Google Play Store (Android) | Cancel at Google Play Subscriptions | Google Play handles refunds | Subscription ends at end of billing cycle; contact Google for refund requests. |
| App Store (iOS) | Cancel via Apple ID > Subscriptions in iOS settings | App Store (Apple) handles refunds | Use Apple Support or Report a Problem for refund requests. |
| Web (direct via Fishbrain) | Log in at Fishbrain website or contact [email protected] | Fishbrain handles refunds (within 14 days) | Must cancel first; email username, receipt and reason to request refund. |
After cancelling
Useful links
- Google Play subscriptions: play.google.com/store/account/subscriptions
- Apple subscriptions help: Apple - manage subscriptions
- Fishbrain website: fishbrain.com
- Email Fishbrain support: [email protected]
Next steps
Keep confirmation emails and receipts until any billing disputes are fully resolved.
If you need a refund and purchased via Apple or Google, contact the platform first and provide documentation.
Address
Registered address
Fishbrain AB (EU Sites Entity)
Sveavägen 15, 111 57 Stockholm, Sweden
Notes about New Zealand contact
No New Zealand-specific postal address was found in available information.
For support or refund requests for web purchases, email [email protected] and include the documentation checklist items above.
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.