Cancel Flex: Easy Method

What is Flex

Flex - rent‑splitting app

Flex (getflex.com) is a rent‑splitting and membership app that helps users split and schedule rent payments, manage reminders, and in some cases build payment history. It operates a membership model with recurring fees and a credit line for scheduled payments.

Flex Fitness Equipment (NZ retailer)

Flex Fitness Equipment is a New Zealand fitness gear retailer that sells exercise equipment online and by order. Its sales, returns and warranty terms follow the retailer’s policies and New Zealand consumer law.

How to cancel Flex

Cancel Flex (rent‑splitting app) - in‑app (iOS & Android)

• Open the Flex app.
• Go to Settings → Membership → Cancel account/membership.
• Follow and confirm the on‑screen prompts to complete cancellation.
• Cancel at least 2 days before the end of the month to avoid the next membership fee or automatic rent submission.
• After cancelling you will receive an in‑app confirmation and an email.
• Reference: Canceling Your Membership - Flex.

Cancel Flex Fitness Equipment (web orders)

• Contact Flex Fitness Equipment and request cancellation in writing.
• Written approval from the retailer is required before an order can be cancelled.
• Be prepared for an administrative or liaison charge up to the cancellation date as stated in their terms.
• Reference: Flex Equipment Terms & Conditions.

What happens when you cancel

Access and account status (rent‑splitting app)

Future membership charges stop after successful cancellation. The app confirms cancellation by in‑app message and email.

Your credit line closes and is reported as closed on credit files. Any outstanding balance remains payable on the next scheduled payment date.

Orders and cancellations (retailer)

If web order cancellation is approved by Flex Fitness Equipment, the retailer will advise any applicable administrative charges and the refund or credit process.

For goods already dispatched or delivered, standard return and warranty rules apply as per the retailer policy and New Zealand consumer law.

Will I get a refund?

Refund policy - Flex app

The official guidance for the Flex app does not state a 14‑day cooling‑off period or an entitlement to refund the membership fee after cancellation.

Membership fees stop for future billing, but any outstanding balance (for funds already advanced) will still be collected as scheduled. No explicit refunds of membership fees are mentioned in the help article.

Refunds - Flex Fitness Equipment (retailer)

• No change‑of‑mind refunds are accepted in general.
• Returns of unused items within 14 calendar days may be accepted with at least a 20% restocking fee; shipping costs are non‑refundable.
• Defective items are handled under warranty: replacements preferred; if unavailable, refunds may be offered (administration/restocking fee may apply).
• Refunds are processed by bank deposit, PayPal, credit‑card reversal or store credit within 7 - 14 days, per the retailer policy.
• Reference: Flex Equipment Returns Policy.

Flex plans and pricing

Current NZ App Store prices

Below are the NZ‑specific App Store prices listed for the Flex app (2025 storefront). Prices and plans may change via the App Store.

Your consumer rights in New Zealand

Rights relevant to the Flex app

The publicly available Flex membership guidance does not reference a statutory 14‑day cooling‑off period or automatic refund rights.

If you believe a service has failed in a way that breaches consumer guarantees, you can seek remedies under New Zealand consumer law; remedies depend on the nature of the failure.

Rights relevant to Flex Fitness Equipment (retailer)

• Under New Zealand Consumer Law, you can request remedy for major failures: repair, replacement or refund as appropriate.
• Minor issues may be subject to reasonable repair; warranties cover major product failures as stated in the retailer policy.
• Change‑of‑mind is not a statutory entitlement; retailer return rules apply for non‑defective goods.

Customer experiences

Positive feedback

Many users praise Flex (the app) for helping split rent and manage budgets, with features that reduce late fees and support payment reminders.

Some reviewers describe the service as user‑friendly and credit‑helpful for those who pay on time.

Negative feedback

Reported issues include slow or unresponsive customer service, delays in payments processing, and problems withdrawing funds or receiving confirmation emails.

Other complaints mention confusing fees, unclear fee disclosure, inflexible payment arrangements and awkward UI navigation.

Documentation checklist

What to gather before cancelling

• Account details (email, username, phone number) for the Flex app or order number for the retailer.
• Payment method details and dates of last charge or scheduled payments.
• Screenshots of membership/purchase pages, cancellation screens, or confirmation messages.

What to include for retailer cancellations or returns

• Order invoice or proof of purchase and delivery confirmation.
• Photographs of damaged or defective goods where applicable.
• Records of correspondence with customer service (dates, names, reference numbers).

Common mistakes

Failing to cancel in time

Users sometimes miss the “at least 2 days before month end” window and are charged the next membership fee or have a scheduled rent submission processed.

Always check your next billing date in the app and cancel with enough lead time to avoid unintended charges.

Assuming refunds are automatic

Some customers assume a membership fee will be refunded after cancellation; the Flex help article does not promise refunds and outstanding balances remain payable.

For retailer orders, customers sometimes expect a change‑of‑mind refund even though the retailer’s policy specifically excludes such refunds without restocking fees.

Comparative recap

Side‑by‑side comparison

After cancelling

What to expect next

For the Flex app you should receive an in‑app confirmation and an email confirming cancellation. Future charges will stop; outstanding balances remain payable.

Helpful links and contacts

• Flex - Canceling Your Membership
• Flex Equipment - Terms & Conditions
• Flex Equipment - Returns Policy

Address

Postal address for correspondence

FlexiGroup New Zealand Limited, Private Bag 94013, Auckland 2241.

How to use the address

Send written cancellation requests or formal correspondence to the postal address above when dealing with FlexiGroup or retailer matters requiring written approval.