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Cancellation service #1 in New Zealand
Flograppling is a subscription streaming service focused on grappling sports, including Brazilian Jiu-Jitsu and submission grappling. It is a product offered by FloSports, Inc.
Content includes live events, archived matches, and original programming aimed at the grappling community. Access methods and billing depend on whether you subscribed via the website, Apple App Store, or Google Play.
After you cancel, you generally retain access until the end of the current billing cycle. The subscription will not renew at the next billing date.
If you cancelled through the App Store or Google Play, billing and refunds are handled by Apple or Google respectively. FloSports may retain account data per their policies for account recovery and recordkeeping.
Under FloSports' stated Terms of Service, cancellation does not automatically provide refunds for the current billing period.
Available plan types commonly include monthly, annual, and in‑app subscriptions via iOS or Android platforms.
Specific NZ pricing may vary by currency, promotions, and platform fees; if exact prices are not shown below they are listed as 'Varies'.
| Plan | Billing | Price |
|---|---|---|
| Monthly subscription | Recurring monthly | Varies |
| Annual subscription | Recurring yearly | Varies |
| In‑app (iOS / Google Play) | Billed via App Store / Google Play | Varies |
Under New Zealand law, digital content must be of acceptable quality and fit for purpose. If a service is faulty or not as described you may be entitled to a remedy under the Consumer Guarantees Act.
Some customers reported satisfactory resolutions when FloGrappling issued partial refunds or billing adjustments after contacting support.
Many complaints focus on automatic renewals charging customers despite prior cancellation and frustrations with UI, search, forced ads, spoilers, and streaming quality.
Users have also expressed frustration over difficulty avoiding spoilers and finding content, and concerns about having limited alternative providers for certain events.
A frequent error is cancelling on the website while the subscription was purchased through the App Store or Google Play. The platform that processed the payment must be used to cancel in‑app subscriptions.
Some users assume cancellation triggers a refund or immediate loss of access. Typically, access remains until the billing period ends and refunds are not automatic under the Terms of Service.
Contacting FloSports instead of Apple/Google (or vice versa) can delay resolution for in‑app purchases. Check where the payment was processed before filing a dispute.
| Method | How to cancel | Who handles refunds | Access after cancel |
|---|---|---|---|
| Website | Account → Subscription → Manage → Cancel | FloSports (per TOS); no automatic pro‑rata refund | Access until end of billing cycle |
| iOS (App Store) | Apple ID → Subscriptions → Cancel | Apple handles billing and refunds | Access until end of App Store billing period |
| Android (Google Play) | Google Play → Subscriptions → Cancel | Google Play handles billing and refunds | Access until end of Google Play billing period |
Always cancel through the platform that processed your payment and keep evidence of cancellation. If a charge is disputed, contact the platform, FloSports support, and your bank as needed.
If you cannot resolve the issue, contact your bank to dispute the charge and consider raising the matter with the Commerce Commission if you believe fair trading rules were breached.
Keep all correspondence and evidence until the matter is resolved.
FloSports, Inc., Attn: Legal Department
301 Congress Avenue, Suite 1500, Austin, TX 78701
There is no New Zealand‑specific postal cancellation address listed; use the U.S. address above for formal notices. For routine subscription issues use the online support channels first.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Mason Edwards
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.