Cancel Netbilling: Easy Method

What is Netbilling

Overview

Netbilling is a payment processing company that provides billing and subscription management services to merchants.

Primary function

It acts as the gateway between merchants and customers for card payments, recurring billing, and merchant account services.

How to cancel Netbilling

Web / Desktop self-cancellation (member)

• Go to Netbilling’s Self-Cancellation Page: Self-Cancellation.
• Enter at least three pieces of identification (for example: username, email, first and last name, credit card number).
• Click FIND MEMBER, select CANCEL MEMBERSHIP, and confirm the cancellation.
• After confirmation, rebillings should stop.

App Store / Google Play purchases

• No public information indicates Netbilling supports in-app purchases or subscription management via the Apple App Store or Google Play.
• If you bought through an app store, check your Apple or Google subscription settings and contact the app developer or store for cancellation instructions.

What happens when you cancel

Subscription and rebilling

When you complete the self-cancellation flow, Netbilling’s publicly described process stops future rebillings for that membership.

Access and service termination

Termination of access depends on the merchant’s implementation; cancelling through Netbilling stops payments but does not guarantee immediate service removal unless the merchant has linked cancellation to access control.

Data and account records

Netbilling’s public documentation focuses on cancellation mechanics and does not publish detailed rules on data retention or account deletion for customers.

Will I get a refund?

Published refund policy

Netbilling does not publish a general refund policy or a statutory cooling-off period on its public site.

Possible exceptions and next steps

• Refunds may be handled by the merchant who sold the goods or services; contact the merchant first.
• If the merchant refuses a refund, you can ask your card issuer for a chargeback where appropriate.
• If you believe you have statutory rights under New Zealand law, mention those rights when requesting a refund (see consumer rights section below).

Netbilling plans and pricing

Pricing transparency

Netbilling does not publish specific pricing in New Zealand dollars on its public website.

How pricing is set

Pricing appears to be customised per merchant, often with pay-as-you-go percentages or volume-based quotations. For exact figures, contact Netbilling sales.

Your consumer rights in New Zealand

Relevant laws

New Zealand consumer protections include the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA).

These laws can apply to goods and services purchased from businesses operating in or selling to New Zealand customers.

How those rights may help

• You may have rights to remedies if services are faulty, not provided, or misrepresented under the CGA and FTA.
• Netbilling’s public materials do not describe how statutory rights are handled, so raise CGA/FTA rights when contacting the merchant or Netbilling.
• If you cannot resolve the issue, you can seek advice from New Zealand consumer authorities (see links below).

Customer experiences

Positive feedback

Some customers report responsive support and competitive pricing compared with alternatives like Stripe or Square.

Reviews cite fast help when issues are raised and attractive merchant rates in certain cases.

Negative feedback

Other customers allege problems cancelling subscriptions and difficulty obtaining refunds.

Complaints include repeated billing after cancellation attempts and poor or no reply to email requests.

Documentation checklist

Minimum information to cancel

• Username or account identifier used with the merchant.
• Registered email address and full name (first and last).
• Credit card number (use last 4 digits if safer), transaction date and amount.

Helpful supporting documents

• Screenshots of billing statements and membership pages showing charges.
• Copies of email or chat correspondence with the merchant or Netbilling.
• Merchant name and any invoice or order numbers.

Common mistakes

Relying only on merchant communication

Customers sometimes assume the merchant will cancel billing immediately but do not complete Netbilling’s self-cancellation process.

Always confirm cancellation via the Netbilling self-cancellation page and keep a confirmation screenshot.

Not keeping records

Another frequent error is failing to save transaction dates, receipts, and cancellation confirmations.

Without records, proving unauthorized rebilling becomes harder when requesting refunds or chargebacks.

Comparative recap

Quick comparison

This table contrasts Netbilling's public characteristics with typical alternatives like Stripe or Square for key aspects relevant to New Zealand customers.

After cancelling

Immediate actions

• Save a screenshot of the cancellation confirmation from the self-cancellation page.
• Monitor your bank or card statements for at least two billing cycles to ensure charges stop.

Escalation and complaint options

• Contact the merchant directly for refunds or service removal; keep all correspondence.
• If unresolved, contact your card issuer to request a chargeback and provide documentation.
• Seek guidance from New Zealand authorities: Commerce Commission and consumer protection resources.
• Check independent reviews and feedback such as Trustpilot reviews to see similar cases.

Address

Official mailing address

NETbilling, Inc., 27451 Tourney Road, Suite #220, Valencia, California 91355, USA.

Notes on contacting from New Zealand

Netbilling does not list a New Zealand postal address; use the online self-cancellation tool or contact the merchant for account issues.

For disputes or consumer advice in New Zealand, consult the links in the “After cancelling” section.