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Cancel FREELANCER
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I hereby notify you of my decision to terminate the contract relating to the Freelancer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Freelancer: Easy Method
What is Freelancer
Overview
Freelancer is an online marketplace connecting freelancers and employers for projects, contests, and ongoing work.
The platform offers paid membership tiers, verification badges, and payment tools to manage projects and billing.
How the platform is used
Users create accounts to bid on projects, purchase upgrades, and receive payments through integrated systems.
Memberships and some services are paid; settings and billing are managed through the website account area.
How to cancel Freelancer
Cancel a web (website) membership
- Sign in to your Freelancer account and go to Membership Settings (Account > Settings > Membership).
- Choose the option to cancel your paid membership; confirm the cancellation when prompted.
- Cancellation takes effect at the end of the current paid period with no additional costs.
Stop automatic billing and other subscription routes
- First cancel your membership subscription via Membership Settings to stop renewals.
- Then remove your stored payment method: go to Payment & Financials (Account > Settings > Payment & Financials) and click the 'x' icon next to the saved card or PayPal entry.
- If you subscribed through the App Store or Google Play, cancel that subscription directly in the respective store because Freelancer’s documentation only shows web-based cancellation.
What happens when you cancel
Access and features
When you cancel a paid membership, you keep membership benefits until the end of your current paid billing period.
After the period ends, your account reverts to the free/basic tier and paid features are disabled.
Data, listings and payments
Your profile, project history, messages and portfolio remain in your account unless you delete them separately.
Existing milestone payments, ongoing projects, and disputed funds are governed by Freelancer’s project and dispute policies; these are not automatically refunded by cancellation.
Will I get a refund?
General refund policy and exceptions
You may request refunds for funds paid into your account, subject to Freelancer’s User Agreement and exclusions for milestone payments or certain fees.
Refunds are generally returned to the original payment method and dispute resolution applies to milestone funds.
Specific refund rules to note
- Freelancer Verified badge fees are non-refundable under any circumstances.
- Credit card deposits (funds added to your account) can be refundable within a timeframe that varies (often within one year; sometimes 4 - 6 months), depending on clearing and platform rules.
- PayPal deposits are refundable within one year; after that you may be able to request a payout instead of a refund.
Freelancer plans and pricing
Summary of known NZ pricing
Some membership and badge prices are listed in New Zealand dollars on the site; other standard membership tiers are available but not always shown publicly in NZD.
Platform fees such as project commissions and optional upgrades are separate and detailed elsewhere on the site.
Price table
| Plan / Item | Price (NZ$) | Period | Notes |
|---|---|---|---|
| Freelancer Corporate (Monthly) | NZ$17.95 | Monthly | Corporate Bid Cards, Corporate Profile, High Value Projects |
| Freelancer Corporate (Annual) | NZ$215.40 | Annual | Same features billed annually |
| Verified by Freelancer (Badge) | NZ$165.00 | One-time | Verification badge to increase trustworthiness |
| Verified by Freelancer (Preferred Freelancer) | NZ$130.00 | One-time | Discounted fee for Preferred Freelancer |
| Verified by Freelancer (Rising Stars) | NZ$99.00 | One-time | Discounted badge fee for Rising Stars |
| Verified by Freelancer (Renewal Fee) | NZ$130.00 | One-time (renewal) | Badge renewal fee |
| Basic / Plus / Professional / Premier | Varies | Monthly / Annual | General membership tiers; prices not always listed publicly in NZD |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand consumer law (for example the Consumer Guarantees Act and Fair Trading Act), services must be of acceptable quality, fit for purpose, and accurately described.
Unfair or misleading representations may entitle consumers to remedies, refunds, or corrective action under NZ law.
Practical steps if you have a dispute
- Keep records of purchases, receipts and communication with Freelancer support.
- If you believe a service was misrepresented or a non-refundable policy conflicts with statutory rights, contact local consumer protection agencies for advice.
- For guidance, refer to New Zealand consumer protection.
Customer experiences
Positive feedback
Many users praise Freelancer’s support team for professionalism, responsiveness and helpful onboarding or verification assistance.
Users also report the platform is generally easy to navigate and that common billing or verification issues are efficiently handled.
Negative feedback
Some users report issues with automatic renewals, difficulties obtaining refunds, or delays in resolving billing disputes.
Other reported problems include withheld funds, withdrawal difficulties and intrusive verification requests; experiences are mixed across review sites and forums.
Documentation checklist
What to gather before contacting support
- Account username and registered email address.
- Transaction IDs, invoice numbers and dates for payments or subscriptions.
- Screenshots of billing entries, renewal charges, and membership settings pages.
Additional items that help a claim
- Support ticket numbers and copies of previous communication with Freelancer support.
- Evidence of attempts to cancel (screenshots of cancellation confirmation) and any bank or PayPal statements showing charges.
Common mistakes
Failing to cancel in the right place
Users sometimes try to remove their card without first cancelling the membership subscription; this can leave the subscription active and lead to unexpected renewals.
Always cancel the membership subscription in Membership Settings first, then remove payment methods in Payment & Financials.
Assuming app-store cancellation is automatic
If you subscribed via a mobile app, cancelling only on the website may not stop App Store or Google Play billing; those subscriptions often must be cancelled in the store.
Check your Apple or Google account subscriptions and cancel there if applicable to avoid further charges.
Comparative recap
Quick comparison
| Item | Where to cancel | Refund likely? | Notes |
|---|---|---|---|
| Membership (web) | Account > Membership Settings | Usually no pro‑rata refund; membership remains until period end | Cancel to stop renewal; no extra cost to cancel |
| Automatic billing | Cancel membership, then remove card in Payment & Financials | Removal stops future charges; refunds depend on payment type and timing | Follow both steps to stop billing |
| Verified badge | Account settings / Verification area | No | Badge fees are non-refundable |
| Deposits (credit card / PayPal) | Request via Support | Possible within time limits (varies by method) | Credit card timelines vary; PayPal typically refundable within one year |
| App Store / Google Play subs | Cancel in App Store / Google Play | Refunds handled by the store | Freelancer site cancellation may not affect store subscriptions |
After cancelling
Follow-up actions
- Confirm cancellation by checking Membership Settings for end dates and confirmation messages.
- Remove saved payment methods in Payment & Financials to reduce risk of future charges.
Useful links
- Membership Settings (Freelancer)
- Payment & Financials (Freelancer)
- Freelancer Support Center
- New Zealand consumer protection
Address
Registered office
Freelancer Limited, Level 37, Grosvenor Place, 225 George Street, Sydney NSW 2000, Australia
Notes about postal cancellations
Freelancer’s public contact address is in Australia; there is no separate New Zealand postal address listed for cancellations.
For account actions such as cancellation or refund requests, use your account settings and the Freelancer Support Center linked above.