Cancel Garmin Inreach: Easy Method

What is Garmin Inreach

Overview

Garmin inReach is a satellite communication and emergency SOS service paired with compatible Garmin devices or standalone inReach units.

It provides two-way messaging, location tracking, and SOS signalling where mobile coverage is unavailable, using the Iridium satellite network.

Who uses it

inReach is commonly used by hikers, backcountry travellers, marine users, and remote workers who need reliable off-grid communication.

Plans vary by message allowances and tracking frequency; a subscription is required for satellite services and SOS monitoring.

How to cancel Garmin Inreach

Cancel a subscription bought directly from Garmin (web)

• Sign into your Garmin account at Garmin's website and follow the subscription or billing section to cancel or disable auto‑renewal.
• Alternatively, email GarminServicesBilling@garmin.com with your account email, billing address and - for device‑linked plans - the device IMEI or serial number to request cancellation.
• You can also send a written cancellation using the postal address: Garmin New Zealand Limited, PO Box 137142, Parnell, Auckland 1151, New Zealand.

Cancel subscriptions bought through app stores

• If you purchased via Apple App Store, cancel through your Apple ID subscription settings in the App Store or device Settings.
• If you purchased via Google Play, cancel through Google Play > Subscriptions in your Google account.
• Garmin refers App Store purchases to the relevant store; Garmin cannot directly cancel those purchases for you.

What happens when you cancel

Access and service

When you cancel, your access to paid satellite features typically ends at the end of the billing period unless Garmin specifies an immediate termination.

If you disable auto‑renewal, the subscription will stop renewing but usually remains active until the current paid term finishes.

Data, tracking and account effects

Tracking history and stored messages may remain in your Garmin account but may become inaccessible once the subscription expires.

Garmin may retain account records for billing and support; back up any important messages or tracks before cancellation.

Will I get a refund?

Garmin's standard refund policy

Garmin states subscription payments are non‑refundable and unused subscription time will not be credited, except where required by law or App Store rules.

inReach terms also state there are no refunds or credits for unsuccessful or dropped data transmissions.

Exceptions and New Zealand specifics

• App Store purchases are subject to the App Store's refund policies (Apple or Google) and those channels handle refunds for purchases made through them.
• EEA/UK consumers have a 14‑day 'cooling‑off' right under local law, but Garmin's published EEA/UK clarification does not extend that right to New Zealand purchasers.
• New Zealand statutory consumer rights may still require remedies (repair, replacement, refund) where services or devices fail; Garmin's "no refund" clause cannot override those legal rights.

Garmin Inreach plans and pricing

Typical plans (reported USD)

Notes on NZ pricing

Garmin does not publish NZ‑specific satellite subscription pricing publicly; the figures above are USD list prices converted by reported exchange rates.

Activation fees (eg. US$39.99) and local taxes or currency conversion may apply. Confirm final NZD pricing during purchase or with Garmin NZ.

Your consumer rights in New Zealand

Statutory protections

New Zealand consumers are protected by the Consumer Guarantees Act (CGA) which requires goods and services to be of acceptable quality and fit for purpose.

If a device or service fails to meet guarantees, consumers can seek repair, replacement or refund depending on the issue and circumstances.

How this interacts with Garmin's terms

• Garmin's "no‑refund" subscription clauses do not remove CGA rights for New Zealand consumers.
• If Garmin refuses a remedy you believe the CGA requires, you can complain to the Commerce Commission or seek dispute resolution through Consumer Protection channels.

Customer experiences

Positive feedback

Retailer reviews for inReach Mini 2 and inReach Messenger note compact size, ease of use, decent battery life and improved messaging capability.

Users report the devices provide peace of mind on solo or remote trips and perform well for basic messaging and SOS functions.

Negative feedback and common issues

Public reviews on platforms like Trustpilot highlight recurring complaints about poor customer service, refund delays and order issues.

Other reported problems include device defects, connectivity issues, billing disputes and slow or unhelpful technical support responses.

Documentation checklist

What to gather before you cancel

• Garmin account email and username used to subscribe.
• Billing address and payment method details (last 4 digits of card or transaction receipt).
• Device IMEI or serial number for device‑linked plans.

Supporting evidence to keep

• Order confirmation, receipts and subscription invoices (screenshots or PDFs).
• Any correspondence with Garmin support (emails, case numbers) and screenshots of in‑app subscription settings.
• Records of failed transmissions or service outages if claiming a service failure.

Common mistakes

Assuming cancellation is immediate

Many users assume cancelling stops service instantly; in most cases auto‑renewal stops but access continues until the paid period ends.

Always check the cancellation confirmation and the effective end date to avoid unexpected charges.

Using the wrong cancellation channel

Trying to cancel an App Store purchase directly with Garmin will often fail; Apple/Google handle subscriptions purchased through their stores.

Similarly, failing to provide required details (account email, IMEI) when emailing GarminServicesBilling@garmin.com can delay processing.

Comparative recap

Quick comparison of cancellation routes

Takeaway

Cancel via the same channel you used to subscribe and keep records of confirmations to support any later disputes.

For NZ consumers, statutory rights may provide remedies even where Garmin's posted policies state otherwise.

After cancelling

Immediate actions

• Save cancellation confirmation (screenshot or email) and note the effective end date.
• Monitor your bank or card statement for any unexpected charges in the following billing cycle.

Helpful links and next steps

• Garmin Support - official knowledge base and contact options.
• Garmin Subscription Terms - full legal terms and cancellation instructions.
• Apple Support - Subscriptions and Google Play Help - Subscriptions.
• Consumer Protection (New Zealand) - info on your rights and how to raise complaints.

Address

Primary postal address for cancellations

Garmin New Zealand Limited, PO Box 137142, Parnell, Auckland 1151, New Zealand.

Use this address for written cancellation notices or as an alternative to email where required.

When to use the postal address

Send a postal cancellation if you need a dated physical record, if email has not been acknowledged, or where a form of written notice is required by your local regulations.

Include your account email, billing address and device IMEI/serial (if applicable) to ensure the request can be processed promptly.