Cancel Gear Up: Easy Method

What is Gear Up

Overview

Gear Up (GearUp NZ) is a New Zealand online retailer and service brand that sells gear and subscriptions through its website and possibly via app stores.

Where to find information

The company operates at gearup.co.nz and publishes payment information on its site.

For details about payment methods and refund stance see the official page: gearup.co.nz - Payment Methods.

How to cancel Gear Up

Cancel via the website (if applicable)

• Check your account settings on gearup.co.nz for any subscription or order management options.
• If there is an active subscription, look for a "Manage subscription" or "Cancel" button and follow on‑screen prompts.
• If no online option exists, proceed to contact support (see Documentation checklist and Address section below).

Cancel via App Store or Google Play

• If you subscribed through the Apple App Store, cancel via your Apple ID subscriptions: open Settings > your name > Subscriptions, then select and cancel the Gear Up subscription.
• If you subscribed through Google Play, cancel via Google Play: open the Play Store app > Profile > Payments & subscriptions > Subscriptions, then select and cancel the Gear Up subscription.
• Gear Up’s site does not publish platform‑specific cancellation steps; follow the relevant app store guidance if you used an in‑app purchase.

What happens when you cancel

Access after cancellation

Cancellation typically stops future renewals but does not always remove access immediately.

If you cancel a timed subscription (weekly, monthly, yearly) you may retain access until the paid period ends.

Renewals and billing

Canceling prevents future automatic charges; verify your app store or card statements to ensure no further renewals occur.

If charged after cancellation, save receipts and contact support or the payment provider promptly.

Data and account information

Cancellation does not necessarily delete your account or personal data; review privacy or account settings on gearup.co.nz.

Request data deletion or account closure through Gear Up support if required; retain copies of any requests you send.

Will I get a refund?

Gear Up’s stated policy

Gear Up’s website makes clear it "does not provide refunds or returns if you change your mind," regardless of payment method.

That policy covers change‑of‑mind situations and is stated on the payment methods page: gearup.co.nz - Payment Methods.

Exceptions under New Zealand law

• Under the Consumer Guarantees Act (CGA) you are entitled to remedies (repair, replacement, or refund) if goods are faulty or not of acceptable quality.
• Gear Up cannot lawfully rely on a blanket "no refunds" policy for faulty or misdescribed goods; CGA rights override contradictory store terms.
• If goods are faulty you are not required to pay return postage for the fault; Gear Up must comply with CGA remedies.

If you believe you are owed a refund

Collect evidence of the fault (photos, videos, correspondence, receipts) and contact Gear Up support first to request a remedy.

If Gear Up refuses an appropriate remedy, escalate to Consumer Protection or consider dispute resolution; see helpful links below.

Gear Up plans and pricing

Pricing overview

App‑store pricing varies by tier and region. The New Zealand App Store lists multiple price options for weekly, monthly, and annual periods.

Below are example NZ$ price tiers observed in 2024 - 2025 listings.

Plans table

Your consumer rights in New Zealand

Key legal protections

The Consumer Guarantees Act (CGA) gives consumers rights to goods that are of acceptable quality, fit for purpose, and as described.

If goods fail a guarantee, you can seek repair, replacement, or refund depending on the severity of the problem.

What sellers must not do

• Sellers cannot contract out of CGA rights by stating "no refunds" for faulty goods.
• Sellers must provide remedies within a reasonable time and cannot shift return postage for faulty items to the consumer.

Where to get help

For guidance on CGA and steps to take, see Consumer NZ: consumer.org.nz - Consumer Guarantees Act.

Record all communication with the seller and keep proof of purchase when pursuing remedies or complaints.

Customer experiences

Positive feedback

Reviews for gear‑up.me (a similarly named business) on Trustpilot note helpful customer service, fast shipping, and good product quality.

Trustpilot scores for that listing were around 4.4 - 4.5 out of 5, showing many satisfied customers.

Negative feedback

Some negative reports (likely for gear‑up.me) describe defective items, poor responses from customer support, and issues with returns for opened or faulty goods.

A small number of reviewers reported restocking fees or refusal to accept returns despite defects; keep this in mind when purchasing.

How to interpret reviews

Reviews may refer to different but similarly named businesses; check the exact seller domain and contact details before judging service levels.

Use reviews as one data point and retain purchase documentation to support any claim if a problem arises.

Documentation checklist

Items to gather before cancelling or claiming

• Order confirmation and receipt showing date, item description, and price.
• Subscription confirmation (email or app store receipt) showing billing period and transaction IDs.
• Photos or video of defects, damage, or misdescription if claiming a remedy under CGA.

Communication records

• Copies of all emails, chat transcripts, and support tickets with timestamps.
• Screen captures of account/subscription pages showing current status or charges.

Common mistakes

Assuming "no refunds" is absolute

Many buyers assume a store's "no refunds" statement overrides statutory rights. This is incorrect in New Zealand for faulty or misdescribed goods.

Do not forgo gathering evidence or seeking a remedy because of a posted policy; rely on CGA protections instead.

Failing to check where you subscribed

Consumers sometimes try to cancel on the website when they subscribed via Apple or Google in‑app purchases.

Always confirm whether the subscription was processed by an app store; if so, cancel through the app store to stop renewals.

Not saving documentation promptly

Delays in saving receipts, photos, or correspondence reduce your ability to prove a claim later on.

Always download or screenshot receipts and keep copies of all communications with the seller and payment provider.

Comparative recap

At a glance

The table below summarises cancellation ease, refund stance, consumer rights, and example pricing to help quick decisions.

Comparison table

After cancelling

Verify cancellation

Check your account page, email confirmation, and payment statements to ensure future billing has stopped.

If charges continue, contact the payment provider (bank, Apple, or Google) and provide evidence of cancellation.

Where to get further help

Consumer NZ guidance on refunds and faulty goods: consumer.org.nz - Faulty product: how to get a refund, repair or replacement.

Gear Up payment methods and policy page: gearup.co.nz - Payment Methods.

Apple support for subscriptions: support.apple.com - Manage subscriptions.

Google Play help for subscriptions: support.google.com - Cancel a subscription.

Address

Registered address

For service or legal notices, use the company’s registered address as listed in the New Zealand business register.

Postal details

Gear Up Limited, 5 Odin Place, Birkdale, Auckland, New Zealand.