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Cancel GEOCACHING
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Geocaching service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Geocaching: Easy Method
What is Geocaching
Service overview
Geocaching is an outdoor recreation service and community platform for finding and logging hidden "geocaches" using GPS and mobile apps.
It offers a free account and optional Premium Membership that adds search, filtering and navigation features.
How memberships work
Premium Membership is a paid, auto-renewing subscription available via the website, Apple App Store, or Google Play.
Billing and cancellation rules depend on where the subscription was purchased (site vs app store).
How to cancel Geocaching
Cancel if you purchased via App Store (Apple)
- Open your Apple ID / App Store account on your device or at reportaproblem.apple.com.
- Find the Geocaching subscription and choose "Cancel Subscription" inside Apple’s subscription settings.
- Note: Uninstalling the Geocaching app does not stop auto-renewal; Apple controls refunds and cancellations for App Store purchases.
Cancel if you purchased via Google Play or the website
- Google Play: Open your Google Play account (play.google.com or the Play Store app), go to Subscriptions, and cancel the Geocaching subscription.
- Website purchases: Log into your Geocaching account → Settings → Account → Manage Premium Membership → Stop Recurring Membership to turn off auto-renewal.
- After cancellation, keep any confirmation emails and receipts for refunds or disputes.
What happens when you cancel
Access to Premium features
Turning off auto‑renewal stops future charges but usually keeps Premium features until the paid period ends.
Exact access timing can vary if a refund is issued; see refund rules for details.
Renewal and billing
Auto‑renewal is controlled by the store where you purchased: Apple, Google Play, or the Geocaching website.
Canceling via the correct store or website is required to prevent future charges.
Account and data
Cancelling your subscription does not automatically delete your Geocaching account or logs; account data typically remains available under your free account.
If you need account deletion, contact Geocaching support or follow account settings procedures.
Will I get a refund?
Refunds for site or Google Play purchases
- Yearly or quarterly: Refunds possible if you notify Geocaching by email within 30 days of purchase or renewal; membership may terminate up to one week after cancellation and the last subscription amount (including taxes) can be refunded.
- Monthly: Refunds only if canceled within 14 days of the initial purchase; after 14 days there is no refund, but Premium continues until 30 days after last payment.
Apple App Store and regional rules
- Apple App Store purchases are governed solely by Apple's in‑app purchase and refund policies; contact Apple for refunds on App Store purchases.
- Consumers in the EEA and the UK have a statutory 14‑day withdrawal right for subscriptions or unused gift cards; Geocaching will refund within 14 days for eligible EEA/UK cases.
Full Geocaching refund details: Geocaching Refund Policy.
Geocaching plans and pricing
Pricing overview
Official listing shows USD prices but actual local costs can vary by payment method and region.
App store purchases may incur additional fees compared with site purchases.
Common plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Membership (Annual, via Geocaching.com) | approx NZ$60.00 | Annual | All Premium features |
| Premium Membership (Annual, local reports) | NZ$40.00 - 50.00 (reported by NZ users) | Annual | All Premium features |
| Premium Membership (Monthly, via Geocaching.com) | USD $6.99 (~NZ$10.50) | Monthly | All Premium features |
Note: Official Geocaching pricing is listed in USD (USD $39.99/yr or $6.99/mo); conversions and local prices may differ.
Your consumer rights in New Zealand
Relevant New Zealand laws
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act for services and goods.
These laws give rights around acceptable service quality and truthful representations.
Digital subscriptions and cooling-off
- There is no automatic NZ statutory "cooling‑off" period for digital subscriptions unless the supplier offers one.
- Geocaching’s published refund policy does not provide a NZ‑specific legal right beyond the company policy and applicable app store rules.
Customer experiences
Positive feedback
- Users who purchased on the website report straightforward cancellation via account settings.
- Geocaching publishes clear timeframes for refunds on site and Google Play purchases.
Negative feedback
- TrustPilot feedback indicates many users find stopping subscriptions (especially via app stores) difficult and confusing.
- Geocaching (Groundspeak) has a low TrustScore on TrustPilot with many 1‑star reviews describing problems with subscription management and support.
Documentation checklist
What to gather before cancelling
- Account email and username used for the Geocaching account.
- Order receipt or confirmation email showing purchase date and amount.
- App store transaction ID (Apple or Google Play) if purchased through a store.
What to include in refund requests
- A clear request stating purchase date, plan type, and reason for refund.
- Screenshots of the receipt or subscription page and any cancellation attempts.
- Check your email junk folder in case Geocaching support replies there.
Common mistakes
Uninstalling the app instead of cancelling
Uninstalling the Geocaching app does not stop auto‑renewal; you must cancel inside the store or your Geocaching account.
Missing refund windows and wrong channel
Waiting past the 14‑ or 30‑day refund windows can forfeit refund eligibility for monthly or yearly purchases.
Also, attempting to get an App Store refund via Geocaching support will not work - Apple handles those refunds.
Comparative recap
Quick channel comparison
| Purchase channel | How to cancel | Refund window | Notes |
|---|---|---|---|
| Apple App Store | Cancel in your Apple ID / App Store subscription settings | Refunds handled by Apple (follow Apple refund process) | Uninstalling app does not stop renewal; Apple policy applies |
| Google Play | Cancel in Google Play Subscriptions (play.google.com or Play Store) | Yearly/quarterly: notify Geocaching within 30 days for site/Google Play refunds; monthly: 14 days for initial purchase | Geocaching can refund Google Play purchases per its policy if contacted in time |
| Geocaching website | Log in → Settings → Account → Manage Premium Membership → Stop Recurring Membership | Same site refund rules: 30 days (year/quarter) or 14 days (monthly initial) | Site cancellations are straightforward via account settings; keep receipts |
After cancelling
Useful links
For the official refund policy and details, see: Geocaching Refund Policy.
Manage your account and stop recurring membership here: Geocaching Account.
If you need more help
- If you purchased via Apple, contact Apple Support for refunds and subscription help.
- If you purchased via Google Play, use Google Play support and also email Geocaching within applicable refund windows.
- If you need to send mail, see the headquarters address below (no separate NZ office).
Address
Geocaching headquarters
Geocaching
837 N 34th St, Suite 300, Seattle, Washington 98103, United States
Notes about New Zealand correspondence
There is no separate Geocaching office in New Zealand; any postal correspondence should be sent to the Seattle headquarters above.
For fastest resolution, use the online account links and email support before sending postal mail.