Cancel Go2 Complete Save: Easy Method

What is Go2 Complete Save

Overview

Go2 Complete Save appears to be a subscription product offered under the Go2 branding. Publicly available details about the service, features and exact pricing are limited or not clearly published.

Who is listed as the operator

The only identifiable postal address found is for a UK entity: GO2 UK TRAVELS LTD, Victoria Street 83, SW1H 0HW, London, United Kingdom.

No New Zealand‑specific operator or address was located in the available information.

How to cancel Go2 Complete Save

Platform-specific guidance

• No specific cancellation instructions for Go2 Complete Save via the App Store, Google Play or web were found in the available policies.
• If you subscribed via Apple App Store: open Settings / your Apple ID / Subscriptions and cancel there (standard Apple flow).
• If you subscribed via Google Play: open Google Play app / Menu / Subscriptions and cancel there (standard Google flow).
• If you subscribed on a website or in an app: look for an account/subscription or billing page and cancel; if none exists, follow the “contact support” route below.

If you cannot find a cancellation option

• Contact the merchant’s customer service (use any email, phone or contact form available on receipts or the product website).
• If you cannot contact the merchant or they do not respond, contact your bank or card issuer to stop future payments and dispute unauthorised charges.
• Document all attempts to cancel: dates, screenshots, emails and call logs (see Documentation checklist below).

What happens when you cancel

Access to the service

Access after cancellation depends on how the subscription was sold and billed. If cancellation is processed, you will typically retain access until the end of the already‑paid billing period.

Because specific terms for Go2 Complete Save were not found, assume access may continue until the current period ends unless told otherwise.

Renewals and future billing

Cancelling should prevent future automatic renewals, but this depends on the cancellation being processed correctly by the platform or merchant.

If charges continue after cancellation, contact your bank immediately to stop payments and request a dispute or chargeback.

Data and account details

Data retention and account deletion policies are not publicly documented for Go2 Complete Save in available information.

When cancelling, explicitly request confirmation of account closure and any data deletion if desired, and save that confirmation.

Will I get a refund?

General refund position

No evidence of a 14‑day refund right (cooling‑off period) for Go2 Complete Save was found in the available information.

Available information and user reports do not reference a clear refunds policy; some users report being unable to obtain refunds even when cancelling shortly after charges.

Possible exceptions and actions

• If you believe a charge was unauthorised, contact your bank or card issuer immediately and ask them to investigate or reverse the transaction.
• If you were misled or the merchant breached fair trading rules, you can report the matter to the Commerce Commission and cite misleading or deceptive conduct.
• Keep all evidence (receipts, screenshots, dates) to support any refund or dispute request.

Go2 Complete Save plans and pricing

Available pricing information

No publicly available NZD pricing for Go2 Complete Save was found for 2024/2025 in the sources checked.

If you can provide a link, platform, or developer details, this section can be updated with exact prices.

Summary table

Your consumer rights in New Zealand

Relevant laws and protections

Key laws that may apply include the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA). These laws prohibit misleading conduct and require certain standards for goods and services supplied to consumers.

There is no automatic 14‑day cooling‑off period for most digital subscriptions unless the seller offers one explicitly.

Practical remedies

• Report misleading or unfair conduct to the Commerce Commission: Commerce Commission.
• Seek support and guidance from Consumer NZ: Consumer NZ.
• Contact your bank or card issuer immediately to dispute unauthorised charges and request a chargeback where appropriate.
• For monetary disputes up to NZ$30,000 consider the Disputes Tribunal: Disputes Tribunal.

Customer experiences

Negative reports

Public reviews and reports are recurring patterns of negative in the available data. Many users report unauthorised or unexpected charges (around £18) described as “scam” or “fraud”.

Users also report difficulty cancelling, inability to stop payments, and trouble resolving issues via the merchant’s contact methods.

Positive or neutral reports

No clear positive experiences were evident in the reviewed sources. The merchant’s Trustpilot profile is largely unclaimed and scores very low (approx. 1.2/5).

Because public positive reviews are scarce, exercise caution and document everything if you interact with the service.

Documentation checklist

Essential proof to collect

• Bank or card statements showing the charge (date, amount, merchant descriptor).
• Receipt, order confirmation or subscription email (if available).
• Screenshots of the subscription page, account settings, and any cancellation screens.
• Copies of emails, chat transcripts or records of phone calls with the merchant.
• Reference numbers from your bank for any dispute or chargeback lodged.

How to organise your evidence

• Make a chronological log of actions taken (dates and outcomes).
• Store all digital files in one folder and back them up before contacting banks or authorities.

Common mistakes

Assuming the charge is legitimate without checking

Many consumers ignore small, recurring charges and only notice after multiple payments. Always check your statements for unfamiliar merchant names and amounts.

Contacting the wrong party or not documenting attempts

Users often contact a third party where they signed up (e.g., another website) instead of the actual billing merchant, or they fail to keep records of cancellation attempts.

Always document every contact attempt and keep screenshots of subscription settings and receipts.

Comparative recap

Snapshot comparison

After cancelling

Next steps

Save any confirmation of cancellation and continue to monitor your bank and card statements for unexpected charges.

If charges recur, contact your bank immediately to block the merchant and request a chargeback or dispute.

Where to get help

• Commerce Commission (report misleading conduct): https://comcom.govt.nz
• Consumer NZ (advice and complaints): https://www.consumer.org.nz
• Your bank or card issuer - use their official dispute/chargeback process.
• Disputes Tribunal for monetary disputes: https://www.disputestribunal.govt.nz

Address

Known postal address

The only identifiable postal address found in available information is for the UK entity:

GO2 UK TRAVELS LTD, Victoria Street 83, SW1H 0HW, London, United Kingdom.

No New Zealand address found

No New Zealand postal address or NZ‑based operator was located for Go2 Complete Save in the sources reviewed.

If you require a local contact, consider escalating to your bank or to New Zealand consumer authorities as outlined above.